4/10 Fair
15 Apr 2024
Far from ideal
I’ll give an example as how our experience started and it didn’t get much better after this. First morning we went for breakfast, but the dining room was closed. We asked a member of staff who we told us the chef hadn’t turned up. No, apology just a shrug of the shoulders. As we went to the lift to go back to our room to think of plan b a couple emerged from the lift. “Oh, he hasn’t turned up again then” was their quote. I asked what did they mean, to which they said they’d been there for 6 days and this was the 3rd day that he hadn’t turned up.
The location of the accommodation was very good. For a skiing hotel room, it was comfortable. The following issues we had but I don’t want to spend the rest of my evening typing include:
2 false fire alarms
being accused of tripping the electrics with a hair dryer or straighteners. this turned out to be the faulty kettle in our room
being told we can’t have a new kettle as there’s a problem with the electrics in our room
we asked to move room, but got a shoulder shrug and a “no”
ordered food at the hotel for our kids. was told 40 mins. 110 mins later, still waiting. dared to question why so long, “understaffed” was the one word answer
I would like to point out, that whilst my overall experience of the hotel was very poor, the young lady at the front desk did try her very best for us. her english wasn’t great, but about a thousand times better than my french so I don’t see this as a particular problem.
Rhys
Rhys, 7-night family trip
Verified Hotels.com guest review
