See all properties

Ciala Resort Best Hotel in Kisumu Kenya

4.5 star property
Luxury resort with 2 restaurants, near Maragoli Hills

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Ciala Resort Best Hotel in Kisumu Kenya

Exterior
Reception
View from room
Outdoor pool
Family Cabin | Living area | 55-inch Smart TV with satellite channels, Netflix, Hulu

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
  • Bar
  • Free breakfast
  • Spa
  • Air conditioning
  • 24/7 front desk
Main amenities
  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Outdoor pool
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
  • Massage/treatment rooms
  • 24-hour business centre
  • Conference centre
  • Business centre
  • 10 meeting rooms
  • Meeting rooms
Feel at home
  • Free cots/infant beds
  • Playground on-site
  • Premium TV channels
  • Garden
  • Terrace
  • Daily housekeeping
The price is £100
includes taxes & fees
25 Jan - 26 Jan

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Single Room

Superior Single Room | In-room safe, desk, laptop workspace, blackout curtains

Superior Single Room

Highlights

Balcony
Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Bathrobes
Hairdryer
Rainfall showerhead
  • 32 sq m
  • Hill view
  • Sleeps 4
  • 1 King Bed OR 1 Single Bed

View all photos for Family Cabin

Family Cabin | In-room safe, desk, laptop workspace, blackout curtains

Family Cabin

Highlights

Balcony
Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
  • Hill view
  • Sleeps 6
  • 3 King Beds

View all photos for Deluxe Room

Deluxe Room | In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room

Highlights

Balcony
Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Bathrobes
Hairdryer
Rainfall showerhead
  • 40 sq m
  • Hill view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Honeymoon Room

Honeymoon Room | In-room safe, desk, laptop workspace, blackout curtains

Honeymoon Room

Highlights

Balcony
Individually decorated
Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Bathrobes
Hairdryer
  • 40 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room

Executive Room | In-room safe, desk, laptop workspace, blackout curtains

Executive Room

Highlights

Balcony
Separate sitting area
Individually decorated
Air conditioning
Free cots/infant beds
Smart TV
Separate bedroom
Blackout curtains
  • 70 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

Similar properties

Reception

Sarova Imperial Hotel

Airport transfer
Parking available
Free WiFi
Restaurant
9.0 out of 10, Wonderful, (39)
The price is £106
includes taxes & fees
24 Jan - 25 Jan
Sarova Imperial Hotel
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Daraja Mbili, Kisumu, Kisumu County

What's nearby

  • Kisimu museum - 20 min drive
  • The West End Shopping Mall - 20 min drive
  • Dunga Bay - 22 min drive
  • Kisumu Impala Sanctuary - 22 min drive
  • Hippo Point - 24 min drive

Getting around

  • Kisumu (KIS) - 38 min drive
  • Kakamega (GGM) - 73 min drive
  • Mumias (MUM) - 113 min drive
  • Beach shuttle (surcharge)

Restaurants

  • ‪Kisumu City - ‬16 min drive
  • ‪Secrete Lounge - Maseno - ‬12 min drive
  • ‪Lakeside Fish Eating Joints - ‬15 min drive
  • ‪Carpediem - ‬7 min drive
  • ‪Soweto Hotel - ‬15 min drive

About this property

Ciala Resort Best Hotel in Kisumu Kenya

Enjoy your visit to Kisumu with a stay at Ciala Resort Best Hotel in Kisumu Kenya. Guests can grab a bite to eat at one of the 2 restaurants, then indulge in deep-tissue massages, body wraps or facials. Other highlights at this luxurious resort include 2 bars/lounges, an outdoor pool and a terrace.

Languages

English, Swahili

At a glance

DONE

Hotel size

    • 58 units
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: anytime
    • Contactless check-in and check-out are available
    • Check-out time is 10:00 AM
    • Contactless check-out
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 500+ Mbps (good for 6+ people or 10+ devices))
LOCAL_PARKING

Parking

    • Free secured on-site self-parking
    • Wheelchair-accessible parking and van parking on site
DONE

Off-site

    • Beach shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:00 AM–10:00 AM
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • Private picnics
  • Free daily reception
  • 24-hour room service
  • Water dispenser

Travelling with children

  • Playground
  • Children's games
  • Toys
  • Bed rails

What to do

  • Beach shuttle (surcharge)
  • Ecotours
  • Mountain biking
  • Horse riding/hire

Working away

  • 24-hour business centre
  • 10 meeting rooms
  • Co-working spaces
  • Conference centre (10000 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Beach shuttle (surcharge)
  • Bike hire
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • An outdoor pool
  • Spa services
  • Massage/treatment rooms
  • Lockers available
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 15 on-site accessible parking spaces
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 100
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Front entrance ramp
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Step-free path to entrance
  • Area rugs in room
  • Tile flooring in room

Room amenities

Be entertained

  • 55-inch Smart TV
  • Premium satellite channels
  • Netflix
  • Hulu
  • Streaming services

Home comfort

  • Air conditioning
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 500+ Mbps (good for 6+ people or 10+ devices))
  • Desk chair
  • Electrical adapters/chargers

Food and drink

  • Champagne service
  • Free bottled water
  • High chair

More

  • Daily housekeeping
  • In-room safe
  • Mobile key entry
  • Restaurant dining guide

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy.

Fees & policies

Optional extras

  • Beach shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for KES 4000 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and outdoor lighting on-site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.

Also known as

Ciala In Kisumu Kenya Kisumu
Ciala Resort Best Hotel in Kisumu Kenya Resort
Ciala Resort Best Hotel in Kisumu Kenya Kisumu
Ciala Resort Best Hotel in Kisumu Kenya Resort Kisumu

Frequently asked questions

Does Ciala Resort Best Hotel in Kisumu Kenya offer free cancellation for a full refund?
Yes, Ciala Resort Best Hotel in Kisumu Kenya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Ciala Resort Best Hotel in Kisumu Kenya?
Yes, there's an outdoor pool.
Are pets allowed at Ciala Resort Best Hotel in Kisumu Kenya?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Ciala Resort Best Hotel in Kisumu Kenya?
Yes, there's free self parking.
What are the check-in and check-out times at Ciala Resort Best Hotel in Kisumu Kenya?
Check-in start time: 2:00 PM; check-in end time: anytime. Check-out time is 10:00 AM. Contactless social distancing and check-out are available.
What is there to do at Ciala Resort Best Hotel in Kisumu Kenya and nearby?
Have fun with on-site activities such as horse riding, mountain biking and hiking. Additional recreation on-site includes ecotours. Enjoy a swim in the outdoor pool or use the resort's other amenities, which include 2 bars and spa services. Ciala Resort Best Hotel in Kisumu Kenya also has a picnic area and a garden.
Are there restaurants at or near Ciala Resort Best Hotel in Kisumu Kenya?
Yes, there are 2 on-site restaurants.
Does Ciala Resort Best Hotel in Kisumu Kenya have any outdoor private spaces?
Yes, every room features a balcony.

Ciala Resort Best Hotel in Kisumu Kenya Reviews

Reviews

9.2

Wonderful

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Exceptional

KENNEDY, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ciala is the best resort in Kisumu and the pricing is very affordable. We booked a couple rooms, since we had a big party. The staff was incredibly friendly. Security team was great. The pool was nice. They had a kids area and plenty of area to run around. One neat thing they did was catch your own fish and the staff would cook it for you from a giant fish tank. Think of it like picking a lobster, but with a lake twist. Very easy to recommend. Will gladly book again.
Christopher, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

isolated and steam room and sana didn't work
Dean, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Fedor, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Very professional staff
DELVINE, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

The property is well maintained and staff very friendly. I didn't like the fact that it took them more than 30 minutes to check us in but this disappointment was more than compensated by their juicy juices. The staff also were willing to go out of their way to carry our small bags, which was a bit vexing. They might have picked this habit from the expectation/attitude of some "waheshimiwa" guests. Breakfast was pretty good. We went in for lunch and it took more than one hour to get it ready. This was perplexing. However, the lunch turned out to be pretty good. Overall, some of us are very conscious of time and I more than mentioned to the receptionist this. It will be nice if the management can take this into account. Everything else was pretty good.
Julius, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Hosanna, 9-night trip
Verified Hotels.com guest review

8/10 Very good

Overall good experience !!
JITESH, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Cris Obudo
Outstanding
Cris, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Overall good place to stay…. Salty food.. some broken amenities, typical to Kenya. Most of the staff were excellent. Would recommend - a bit pricey though. It’s not quite there.
Anthony, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

I can't even begin to tell you how absolutely AMAZING and beautiful this place is! From beginning to end I was treated like royalty. I highly, highly, HIGHLY recommend this place. I will be visiting every time I come to Kenya.
NIKKI, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Very nice place. Staff is excellent and friendly. Would definitely come back. Gym and steam sauna a plus!
Anthony, 2-night family trip
Verified Expedia guest review

2/10 Poor

Peter, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Best place to be
Ich war in Ciala für vier Tage, Top-Service, sehr freundlich und hilfsbereites Personal. Ich war krank hatte Durchfall und Erbrechen, sie waren sehr hilfreich, ich bat immer wieder um Wasser im Zimmer, das ich ohne zusätzliche Gebühren bekam. Sie bereiteten eine spezielle Ernährung vor, die mir sehr half. das Personal war immer kompetent. Vielen Dank Ciala Ich werde sicher wiederkommen.
Carol, 4-night trip
Verified Hotels.com guest review