2/10 Poor
17 Nov 2024
Deceptive Contact Information
Virtual Homes provided a nonexistent or out-of-service phone number for reservation confirmations. This misrepresentation led to two hours of waiting for my reservation to be confirmed, leaving me in limbo at the property.
Gross Negligence at the Property
Upon arrival, I found an employee sleeping in the bed assigned to me. This is a shocking breach of hygiene, professionalism, and basic decency.
The room next to mine housed a dog that barked all night, making it impossible to get any rest
Surprise No Running Water from 2am until 8am missed a job interview and my whole plans were disrupted
The property had no water supply, which meant I was unable to shower or use basic facilities. —a devastating consequence that could have been avoided with proper management.
Overall Mismanagement
The property’s lack of basic amenities and poor handling of guest needs reflect a complete failure of standards.
Be careful: It is clear that Virtual Homes is deceiving both Expedia and its customers by Operating with invalid contact information, creating unnecessary delays and frustration. Mismanaging properties to the extent that they become uninhabitable.
This weekend in Mexico City left me with no alternative accommodation options, trapping me in a situation that felt like a nightmare come to life.
Jorge
Jorge, 1-night business trip
Verified Expedia guest review
