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Lake Kivu Serena Hotel

4.0 star property
Beachfront hotel in Gisenyi with spa, outdoor pool

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Photo gallery for Lake Kivu Serena Hotel

Exterior
Lobby sitting area
Junior Suite | In-room safe, free cots/infant beds, free WiFi, bed sheets
Interior entrance
Junior Suite | In-room safe, free cots/infant beds, free WiFi, bed sheets
Perched on the shores of Lake Kivu, this upscale hotel offers a tranquil retreat. Unwind at the spa or soak up the sun by the poolside bar, and enjoy British cuisine at The Lake Restaurant. Previous guests praise this haven for its serene atmosphere.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Bar
  • Pool
  • Air conditioning
  • Gym
  • 24/7 front desk

Main amenities (12)

  • On the beach
  • Restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Fitness centre
  • Pool bar
  • 24-hour room service
  • Babysitting
  • 24-hour business centre
  • Meeting rooms
  • Airport shuttle
  • Terrace

For families (6)

  • Free cots/infant beds
  • Babysitting (surcharge)
  • Private bathroom
  • Premium TV channels
  • Garden
  • Terrace
The current price is £144
includes taxes & fees
10 Jun - 11 Jun

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double Room

Standard Double Room | In-room safe, free cots/infant beds, free WiFi, bed sheets

Standard Double Room

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Hairdryer
Bathrobes
Private bathroom
Free bottled water
Satellite channels
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Twin Room

Family Twin Room | In-room safe, free cots/infant beds, free WiFi, bed sheets

Family Twin Room

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Hairdryer
Bathrobes
Private bathroom
Free bottled water
Coffee/tea maker
  • Lake view
  • 25 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Junior Suite

Junior Suite | In-room safe, free cots/infant beds, free WiFi, bed sheets

Junior Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Hairdryer
Bathrobes
Private bathroom
  • Lake view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

View from property

Gorillas Lake Kivu Hotel

  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi
7.4 out of 10, Good, 39 reviews
The price is £94
includes taxes & fees
5 Jun - 6 Jun
Gorillas Lake Kivu Hotel
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About the area

Map
Gisenyi Rwanda, Gisenyi, 00100

What's nearby

  • Gisenyi Beach - 5 min walk - 0.5 km
  • Rwanda Tourism University College - 19 min walk - 1.6 km
  • Université Libre de Kigali - 3 min drive - 2.3 km
  • Nyamyumba Hot Springs - 8 min drive - 7.1 km
  • Parc National des Virunga - 12 min drive - 12.7 km

Getting around

  • Kigali (KGL-Kigali Intl.) - 63 miles/101.3 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Kivu Resto - ‬4 min drive
  • ‪Caritas Hotel - ‬3 min drive
  • ‪The New Tam Tam - ‬4 min walk
  • ‪Migano Cafe - ‬6 min walk
  • ‪Salt and Pepper Restaurant - ‬4 min drive

About this property

Lake Kivu Serena Hotel

Lake Kivu Serena Hotel is a great choice for your beach stay in Gisenyi. The outdoor pool provides a splash of fun, and guests can also take advantage of a fitness centre. The Lake Restaurant serves British cuisine and is open for breakfast, lunch and dinner. Other features include a poolside bar, a terrace and a garden.

Languages

English, French

At a glance

DONE

Hotel size

    • 30 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Express check-out available
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • 24-hour room service

Travelling with children

  • Babysitting (surcharge)

What to do

  • On the beach

Working away

  • 24-hour business centre
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Full-service spa
  • Banquet hall

Room amenities

Be entertained

  • LCD television
  • Premium satellite channels

Home comfort

  • Air conditioning

Sleep well

  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa.

Dining

The Lake Restaurant – This restaurant specialises in British cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar.
Ziwani Cafe – This café only serves light fare.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 120 per person (one-way)

Children & extra beds

  • Babysitting is available for an extra charge
  • Airport shuttle service for children between the ages of 4 and 12 costs USD 60

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on-site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International, Union Pay, Barclaycard
Property Registration Number A505/06

Also known as

Kivu Serena
Kivu Serena Hotel
Lake Kivu Hotel
Lake Kivu Serena
Lake Kivu Serena Gisenyi
Lake Kivu Serena Hotel
Lake Kivu Serena Hotel Gisenyi
Serena Hotel Kivu
Serena Hotel Lake Kivu
Serena Kivu
Lake Kivu Serena Hotel Hotel
Lake Kivu Serena Hotel Gisenyi
Lake Kivu Serena Hotel Hotel Gisenyi

Frequently asked questions

Does Lake Kivu Serena Hotel offer free cancellation for a full refund?

Yes, Lake Kivu Serena Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Lake Kivu Serena Hotel?

Yes, there's an outdoor pool.

Are pets allowed at Lake Kivu Serena Hotel?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Lake Kivu Serena Hotel?

Yes, there's free self parking.

Is an airport shuttle service offered by Lake Kivu Serena Hotel?

Yes, an airport shuttle is available. The charge is USD 120 per person one-way.

What are the check-in and check-out times at Lake Kivu Serena Hotel?

Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon. Express check-out is available.

What is there to do at Lake Kivu Serena Hotel and nearby?

Lake Kivu Serena Hotel has a spa and an outdoor pool, as well as a fitness centre and a garden.

Are there restaurants at or near Lake Kivu Serena Hotel?

Yes, The Lake Restaurant offers British cuisine.

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Lake Kivu Serena Hotel Reviews

Reviews

8.8

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Popular mentions

Room
Service staff
Lake view

Reviews

10/10

Beautiful propertyz beautiful town
2-night trip

10/10

Lovely hotel. Very relaxing and ina nice neighborhood.
3-night trip

10/10

Beautiful setting and view. The comfort and cleaniness of the rooms were amazing. The restuarant and bar services were fantastic
1-night trip

10/10

Enjoyed the stay on the serene , quiet and scenic environment. The service and hotel dining is great
2-night trip

10/10

Everything was as expected from a 4 to 5 star hotel.
4-night trip

8/10

Would recommend
3-night trip

10/10

The staff are really good. They provide high level customer care.
3-night trip

8/10

Hotel is run down with most in-room amenities in bad shape. Food was decent
2-night trip

10/10

The Serena Hotel in Lake Kivu was lovely. We had a great room with a lake view. Since we traveled with a guide we did not use any of the extra guest services but we did take a boat ride out to the Nyamyumbo hot springs which was quite an experience. The opposite of a hotel spa! Staff were very pleasant and accommodating. I would recommend this hotel!
2-night trip

10/10

I did NOT want to leave…. Thats all I’ll say.
1-night trip

6/10

Great lake view, beautiful landscape and relaxing place. It was a nice stop after hiking Volcano National Park. The property is a bit outdated. Carpet and chairs in our room had lots of stains. Bathroom door was dusty, but shower (hot water & pressure) was good.
1-night trip

10/10

Magnifique hôtel avec belle vue sur le lac et piscine très agréable. Les repas sont copieux et très bons.
1-night trip

10/10

3-night trip

10/10

Positiv: Sehr gut ist die Lage des besten Hotels der Stadt direkt am Kivusee mit Privatstrand, abe auch eigenem Swimming pools. Ruhige Lage, große Zimmer mit guten Matrazen. Exzellentes, opulentes Frühstück. Sehr netter Service. negativ: Etwas in die Jahre gekommen.
1-night trip

10/10

1-night trip

10/10

1-night trip

10/10

1-night trip

10/10

4-night trip

10/10

1-night trip

8/10

1-night trip

10/10

2-night trip

8/10

Nice and comfortable
1-night trip

8/10

Always love the Serena, especially for the pool + beachfront and excellent breakfast. Rooms are a bit dated (small, older TVs and AC units) but they recently updated to new mattresses and all rooms have balconies. Also the grounds are beautiful!
1-night trip

10/10

1-night trip

10/10

The staff were courteous, very solicitous, and helpful at every turn. Perched on the lake, the location of the property is superb.
1-night trip