When you stay at MainStay Suites Gatlinburg Downtown Area, you'll be a short five-minute drive from Ripley's Aquarium of the Smokies and Anakeesta. You can get a workout in at the fitness centre, or take a dip in the indoor pool. Also, SkyPark and Gatlinburg Space Needle are a short five-minute drive away. Fellow travellers love the helpful staff.
Languages
English
At a glance
Hotel size
116 rooms
Arriving/Leaving
Check-in time starts at 3:00 PM
Express check-out available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is 11:00 AM
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cots (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
Other information
Designated smoking areas
Property amenities
Food and drink
Coffee/tea in a common area
Water dispenser
Travelling with children
Local/corner shop
Working away
Business centre
Computer station
Services
24-hour front desk
Laundry facilities
Facilities
Built in 2023
Television in common areas
Fitness centre
An indoor pool
Firepit
Outdoor furniture
Accessibility
Braille/raised signage
Lift
Wheelchair-accessible path of travel
Wheelchair-accessible public bathroom
Wheelchair-accessible path to lift
Smooth flooring in public areas
Hardwood flooring in public areas
Room amenities
Be entertained
Flat-screen television
Premium TV channels
Home comfort
Climate-controlled air conditioning and heating
Coffee/tea maker
Iron/ironing board
Sleep well
Blackout curtains
Bed sheets provided
Freshen up
Bath only
Soap
Towels
Stay connected
Free WiFi
Free local calls
Food and drink
Full-sized fridge/freezer
Microwave
Kitchen
Toaster
Dishwasher
More
Housekeeping (on request)
Fees & policies
Optional extras
Late check-out can be arranged for an extra charge (subject to availability)
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Noise-free guestrooms cannot be guaranteed.
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).
Also known as
Mainstay Suites
MainStay Suites Gatlinburg Downtown Area Hotel
MainStay Suites Gatlinburg Downtown Area Gatlinburg
MainStay Suites Gatlinburg Downtown Area Hotel Gatlinburg
Frequently asked questions
Does MainStay Suites Gatlinburg Downtown Area offer free cancellation for a full refund?
Yes, MainStay Suites Gatlinburg Downtown Area does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at MainStay Suites Gatlinburg Downtown Area?
Yes, there's an indoor pool.
Are pets allowed at MainStay Suites Gatlinburg Downtown Area?
Sorry, pets aren't allowed.
Is parking offered on site at MainStay Suites Gatlinburg Downtown Area?
Yes, there's free self parking.
What are the check-in and check-out times at MainStay Suites Gatlinburg Downtown Area?
You can check in starting at 3:00 PM. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-out is available.
What is there to do at MainStay Suites Gatlinburg Downtown Area and nearby?
MainStay Suites Gatlinburg Downtown Area has an indoor pool and a fitness centre.
Does MainStay Suites Gatlinburg Downtown Area have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes a coffee maker, a toaster and a fridge.
What's the area around MainStay Suites Gatlinburg Downtown Area like?
MainStay Suites Gatlinburg Downtown Area is located a short 13-minute walk from Salt and Pepper Shaker Museum.
MainStay Suites Gatlinburg Downtown Area Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
9.2/10
Staff & service
8.4/10
Amenities
9.0/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Exceptional
5 Nov 2024
Brenda
Brenda, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
3 Nov 2024
Kelly
Kelly, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
3 Nov 2024
Quiet, clean hotel. Nice sized room with comfortable bed and good working area for those that need to work. Staff is very friendly and accommodating.
Michelle
Michelle, 5-night trip
Verified Hotels.com guest review
10/10 Exceptional
29 Oct 2024
Martin C
Martin C, 2-night trip
Verified Hotels.com guest review
8/10 Very good
26 Oct 2024
Gitika Dinesh
Gitika Dinesh, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
20 Oct 2024
Kim
Kim, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
16 Oct 2024
Aileen
Aileen, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
14 Oct 2024
Favorite hotel for a budget price
Friendly staff, spacious room with kitchen, soft bed and perfect pillows that I didn't have to ask for more because of them being perfectly stuffed
Leslie
Leslie, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
12 Oct 2024
Ryo
Ryo, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
10 Oct 2024
Laura
Laura, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
8 Sept 2024
Jeffrey
Jeffrey, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
31 Aug 2024
Gerald
Gerald, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
24 Aug 2024
from the moment of check-in to check-out was warm and friendly from the whole staff (Very Professional). The room was very clean. I loved that the room has a regular size Refrigerator and stove and also the microwave. This was a wonderful trip. If I take another trip in the area again I will be staying at Main Stay Suites. By the way, I got to see a Black Bear in the parking lot the first day.
Dannie
Dannie, 4-night family trip
Verified Hotels.com guest review
10/10 Exceptional
18 Aug 2024
Brandi
Brandi, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
17 Aug 2024
Aniversary Trip
Really nice new hotel. Sadly the first night there was no satellite or WiFi. The cabinets in the room don’t open and close very well. The room is huge, clean and with tons of extras
Larry D
Larry D, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
12 Aug 2024
Gatlinburg
Very nice hotel
Big room
Stayed just one night for a quick trip to Dollywood
Alison
Alison, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
12 Aug 2024
The property is immaculate. The rooms are clean and so well designed. Plenty of parking and the staff is wonderful.
Marta
Marta, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
12 Aug 2024
We liked it because it is not downtown. It is a couple miles from all the chaos of the downtown area.
april
april, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
12 Aug 2024
The staff was super nice. We had some problems with the room we were given and immediately the young man working got us into another room. Every time we walked by the desk he was asking if everything was ok or if we needed anything. Everything was super clean. Next time im in the area, i will be staying here.
Joey
Joey, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
11 Aug 2024
April
April, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
11 Aug 2024
Great hotel and staff. The room was clean and spacious for the 4 of us.
Verified traveller
5-night family trip
Verified Hotels.com guest review
10/10 Exceptional
9 Aug 2024
Timothy
Timothy, 2-night trip
Verified Hotels.com guest review
6/10 Good
7 Aug 2024
Walter
Walter, 2-night trip
Verified Expedia guest review
8/10 Very good
5 Aug 2024
Nancy
Nancy, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
30 Jul 2024
Good place to stay. Will be my choice for my next.
Staff were friendly and courteous. They even called me to see a bear!!
The breakfast did not have much, but since it was a suite, breakfast was only a value addition.
The staff even accommodated our stay extension by an hour.
Will definitely recommend this property to my friends and family.