There is 1 floor that I'm guessing is an extention to the hotel so it is in between the 1st and 2nd floor. We had to take an elevator, climb a flight of stairs, take another elevator just to get to the 1.5 floor. My mom is elderly and has a hard time doing stairs, not to mention dragging everyone's luggage up the stairs. I figured since the hotel said they had a lift, that i didn't need to worry about stairs for my mom. The old man at the desk (night shift in guessing) was rude. He handed us 1 key for 3 people. I asked if we could have a 2nd key and he said "why?". I have never had anyone ask me that. He said to come back in the morning and ask. The morning guy gave us a 2nd one, no problem. My mom asked for an extra pillow to the same old guy, and he says "why?". Bro what? Again, went back the next morning. The location was great and the shower was great. If you don't need to request anything, then go for it.