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Hilton Pensacola Beach

4.0 star property
Beachfront resort with pool bar, near Pensacola Beach Gulf Pier

Choose dates to view prices

Photo gallery for Hilton Pensacola Beach

Relax on the beach with comfortable sun loungers and umbrellas, steps from a scenic pier.
Relax with a drink at the outdoor bar, surrounded by stunning views of the beach and mountains.
Enjoy cooking in this well-equipped kitchen with a refrigerator, microwave, and coffee maker.
Relax by the oceanfront pool surrounded by palm trees and lounge chairs.
Relax in this serene hotel room with a large bed, side table, and chair, offering a view of the beach and ocean from the balcony.
Experience the beauty of Pensacola Beach at Hilton Pensacola Beach, where you can unwind in a beach cabana or indulge in Fusion cuisine at one of two on-site restaurants. Enjoy shopping and relaxation with amenities like an indoor pool, spa tub, coffee shop/cafe, and hair salon.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Electric vehicle charging point
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 2 restaurants and 2 bars/lounges
  • 2 outdoor pools and indoor pool
  • Breakfast available
  • 24-hour fitness centre
  • Beach umbrellas
  • Beach cabanas
  • Beach towels
  • Valet parking
  • Self parking
  • Children's pool

Feel at home (6)

  • Free cots/infant beds
  • Children's pool
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Cable/satellite TV service
The current price is £172
includes taxes & fees
11 Aug - 12 Aug

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Suite, 3 Bedrooms, View

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 3 Bedrooms, View

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchen
  • 41 sq m
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed and 2 Single Beds

View all photos for Junior Suite, 2 Queen Beds, View

Junior Suite, 2 Queen Beds | Living area | TV, pay films

Junior Suite, 2 Queen Beds, View

8.8 out of 10
Excellent
(45 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
  • 77 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed (Parlor, Gulf View)

Junior Suite, 1 King Bed (Parlor, Gulf View) | Living area | TV, pay films

Junior Suite, 1 King Bed (Parlor, Gulf View)

7.4 out of 10
Good
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
TV
Shower/bath combination
Hairdryer
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 3 Bedrooms, Corner

Room, 3 Bedrooms, Corner | In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 3 Bedrooms, Corner

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
TV
3 bedrooms
Shower/bath combination
  • Sleeps 8
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 2 Bedrooms, View

Suite, 2 Bedrooms | In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 2 Bedrooms, View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchen
  • 129 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, View

TV, pay films

Room, 1 King Bed with Sofa bed, View

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
TV
Shower/bath combination
Hairdryer
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, Accessible, Bathtub

Room, Accessible, Bathtub | In-room safe, desk, iron/ironing board, free cots/infant beds

Room, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
TV
Blackout curtains
Shower/bath combination
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, View, Corner

Suite, 1 King Bed, Corner | View from room

Suite, 1 King Bed, View, Corner

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
TV
Shower/bath combination
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible, View (Bathtub)

TV, pay films

Deluxe Room, 1 King Bed, Accessible, View (Bathtub)

8.2 out of 10
Very good
(12 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
TV
Shower/bath combination
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, View

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 2 Bedrooms, View

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchen
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Accessible, View (Bathtub)

In-room safe, desk, iron/ironing board, free cots/infant beds

Deluxe Room, 2 Queen Beds, Accessible, View (Bathtub)

8.0 out of 10
Very good
(3 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
TV
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed

8.6 out of 10
Excellent
(30 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
TV
Blackout curtains
Shower/bath combination
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, View

In-room safe, desk, iron/ironing board, free cots/infant beds

Deluxe Room, 2 Queen Beds, View

8.2 out of 10
Very good
(29 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
TV
Blackout curtains
  • 37 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds

8.0 out of 10
Very good
(13 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
TV
Blackout curtains
Shower/bath combination
  • 37 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds, View

Junior Suite, 2 Queen Beds | Living area | TV, pay films

Junior Suite, 2 Queen Beds, View

8.4 out of 10
Very good
(22 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
  • 73 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Pool View

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Pool View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
TV
Shower/bath combination
Hairdryer
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Pool View

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 1 Queen Bed, Pool View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
TV
Shower/bath combination
Hairdryer
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, Accessible (Roll-in Shower)

Room, Accessible (Roll-in Shower) | In-room safe, desk, iron/ironing board, free cots/infant beds

Room, Accessible (Roll-in Shower)

8.6 out of 10
Excellent
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
TV
Shower/bath combination
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, View

TV, pay films

Deluxe Room, 1 King Bed, View

7.6 out of 10
Good
(15 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
TV
Blackout curtains
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed with Sofa bed, View

TV, pay films

Deluxe Room, 1 Queen Bed with Sofa bed, View

7.6 out of 10
Good
(7 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
TV
Shower/bath combination
  • Sleeps 5
  • 1 Queen Bed and 1 Double Sofa Bed

Similar properties

Guests can enjoy stunning ocean views from the resort's beachside location.

Hampton Inn Pensacola Beach

  • Pool
  • Free breakfast
  • Pet-friendly
  • Parking available
8.4 out of 10, Very good, 2,063 reviews
The price is £170
includes taxes & fees
3 Aug - 4 Aug
Hampton Inn Pensacola Beach
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About the area

Map
12 Via De Luna Dr, Pensacola Beach, FL, 32561

What's nearby

  • Pensacola Beach Boardwalk - 3 min walk - 0.3 km
  • Quietwater Beach - 3 min walk - 0.3 km
  • Casino Beach - 5 min walk - 0.4 km
  • Pensacola Beach Gulf Pier - 8 min walk - 0.7 km
  • Park West On-Leash Dog Beach - 6 min drive - 4.5 km

Getting around

  • Pensacola, FL (PNS-Pensacola Intl.) - 23 min drive
  • Fort Walton Beach, FL (VPS-Northwest Florida Regional) - 66 min drive
  • Pensacola Station - 22 min drive

Restaurants

  • ‪Crabs We Got Em - ‬5 min walk
  • ‪Flounder's Chowder House - ‬4 min walk
  • ‪Sandshaker Lounge & Package - ‬8 min walk
  • ‪Shaggy's Pensacola Beach - ‬11 min walk
  • ‪The Dock At Pensacola - ‬6 min walk

About this property

Hilton Pensacola Beach

At Hilton Pensacola Beach, you can hit the beach to retreat to a cabana or enjoy the shade from a beach umbrella, plus you'll be within a 10-minute walk of Pensacola Beach Beaches. 2 outdoor pools provide fun for everyone, and guests can also take advantage of a 24-hour fitness centre and 1 hot tub. Salt, one of 2 restaurants, serves Fusion cuisine and is open for breakfast, lunch and dinner. There are 2 bars/lounges and an indoor pool at this eco-friendly resort, and in-room conveniences such as fridges and microwaves. Fellow travellers say great things about the helpful staff and beach location.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 275 units
    • Arranged over 17 floors
DONE

Arriving/Leaving

    • Check-in start time: 4 PM; check-in end time: 3:00 AM
    • Contactless check-in and check-out are available
    • Express check-out available
    • Late check-in subject to availability
    • Minimum check-in age – 21
    • Check-out time is 11 AM
    • Contactless check-out
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • On-site self-parking (USD 15 per day)
    • On-site valet parking (USD 25 per day)
    • Wheelchair-accessible parking and van parking on site
    • Electric vehicle charging point on site
    • On-site parking includes off-street options
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6:00 AM–11:00 AM
  • 2 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children's pool

What to do

  • On the beach
  • Shopping
  • Golfing nearby
  • Kayaking nearby
  • Scuba-diving nearby

Working away

  • 24-hour business centre
  • Meeting rooms
  • Computer station
  • Conference space (25000 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Bike hire
  • Pool cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Pool loungers

Facilities

  • Built in 2003
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Fireplace in reception
  • Television in common areas
  • 24-hour fitness centre
  • 2 outdoor pools
  • An indoor pool
  • Hot tub
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Closed-captioned TV
  • Phone accessibility kit
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • Television
  • Cable TV channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Turndown service
  • Alarm clock
  • Free cot/infant bed
  • Free rollaway/extra bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk

Food and drink

  • Fridge
  • Microwave

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Salt – This restaurant specialises in Fusion cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar.
Bonsai Sushi and Lounge – This restaurant specialises in sushi and only serves dinner. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • 1.28 per cent destination fee will be charged

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 24.00 per person

Parking

  • Self-parking costs USD 15 per day
  • Valet parking costs USD 25 per day

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher and a smoke detector on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts major credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

Also known as

Hilton Gulf Front
Hilton Gulf Front Hotel
Hilton Gulf Front Hotel Pensacola Beach
Hilton Pensacola Beach
Hilton Pensacola Beach Front
Hilton Pensacola Beach Gulf
Hilton Pensacola Beach Gulf Front
Pensacola Beach Gulf
Pensacola Beach Hilton
Pensacola Beach Hilton Gulf Front
Hilton Garden Inn Beach Pensacola
Hilton Pensacola Beach Gulf Front Hotel Pensacola Beach
Pensacola Hilton
Hilton Pensacola Beach Hotel
Hilton Pensacola Beach Resort
Hilton Pensacola Beach Pensacola Beach
Hilton Pensacola Beach Resort Pensacola Beach

Frequently asked questions

Does Hilton Pensacola Beach offer free cancellation for a full refund?

Yes, Hilton Pensacola Beach does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hilton Pensacola Beach?

Yes, there are 2 outdoor pools, an indoor pool and a children's pool.

Are pets allowed at Hilton Pensacola Beach?

Sorry, pets aren't allowed.

Is parking offered on site at Hilton Pensacola Beach?

Yes. Self-parking costs USD 15 per day. Valet parking costs USD 25 per day. Electric car charging is available.

What are the check-in and check-out times at Hilton Pensacola Beach?

Check-in start time: 4 PM; check-in end time: 3:00 AM. Check-out time is 11 AM. Express check-out and contactless social distancing and check-out are available.

What is there to do at Hilton Pensacola Beach and nearby?

Have fun with activities such as boat tours, fishing and kayaking, and practise your swing at the nearby golf course. Enjoy a relaxing soak in the hot tub and an invigorating swim in the indoor pool. Hilton Pensacola Beach also has 2 outdoor pools and 2 bars, as well as a 24-hour fitness centre and beach cabanas.

Are there restaurants at or near Hilton Pensacola Beach?

Yes, there are 2 on-site restaurants, featuring Fusion cuisine.

What's the area around Hilton Pensacola Beach like?

Hilton Pensacola Beach is on Pensacola Beach Beaches, a short 9-minute walk from Pensacola Beach Gulf Pier and 5 minutes' walk from Pensacola Beach Boardwalk. Travellers give top marks for the resort's prime location.

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Hilton Pensacola Beach Reviews

Reviews

8.2

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Popular mentions

Room
Service staff
Beach
Location
View
Restaurant
Building
Food
Elevator
Bathroom

What guests liked

  • The beach location was scenic, easily accessible, and offered a breathtaking view from the balcony. (63 reviews)
  • The pool area was clean, well-maintained, and offered a great experience with friendly staff and good food options. (27 reviews)
  • Breakfast was consistently praised as outstanding, amazing, and delicious by multiple guests. (9 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

The service was great. Enjoyed my stay
Larry, 3-night trip

10/10 Exceptional

Hilton Pensacola

It has fun amenities for the kids, face paint, bubble party
Giau, 3-night trip

10/10 Exceptional

Family fun!!

Loved it!! It could use some updating but overall it’s a great place!!
Lesa, 3-night trip

10/10 Exceptional

Our stay in Hilton was excellent, the front desk Christine is wonderful.
Beulah, 3-night trip

10/10 Exceptional

Great stay, clean friendly staff
Tricia, 3-night trip

10/10 Exceptional

Nice beachfront hotel in Pensacola.
Eugenia Lee, 1-night trip

10/10 Exceptional

nice place!
Britney, 1-night trip

8/10 Very good

Very nice, cant wait to come again
jasmine, 1-night trip

8/10 Very good

Beautiful beach was great
Norberto, 1-night trip

10/10 Exceptional

Great location, friendly/helpful staff

Lots of amenties to enjoy from, including the coffee shop and restaurant, the pool and the quick access to the beach. My room was ready quickly, clean and the staff was very friendly.
Ariel, 1-night trip

10/10 Exceptional

nice hotel at a reasonable price.
Freeland,, 2-night trip

10/10 Exceptional

The Hilton at Pensacola Beach is exactly what you’d expect for such a caliber hotel! Great location, great facilities and staff! We will be back without a doubt!
Kyle, 3-night trip

10/10 Exceptional

Great experience!!
Jesus, 2-night trip

10/10 Exceptional

Good clean weekend
Brent, 4-night trip

10/10 Exceptional

Great location right on the beach. Staff very friendly and nice. Love it!
Christine, 3-night trip

6/10 Good

This particular Hilton is older and in need of major updates but I kinda knew that before my arrival from other reviews. My main problem was more with the cleanliness of the bathroom and shower in particular in the room we stayed in. It had mold in many different places that looked like it had been there for a long time. Kinda sad when you are paying the prices you are each night especially when that can be easily cleaned with bleach. I will say that this Hilton probably had the best staff and customer service of all the Hiltons I have stayed in ever. Evan who works the front desk at check-in is absolutely AMAZING! He went above and beyond and was just great to deal with as soon as I arrived. Overall still enjoyed our stay there because of the amazing staff. Housekeeping probably needs to step it up a little though
Brett, 3-night trip

10/10 Exceptional

It was on the beach, which was what I wanted. Clean and comfortable. Staff was friendly.
Audrey, 1-night trip

10/10 Exceptional

Nice hotel and location would stay again
Brooke, 4-night trip

8/10 Very good

Enjoyed, except my stay for the last two days, the shower water was barely warm. Otherwise stay was alright.
Wanda, 3-night trip

8/10 Very good

PCB HILTON RESORT

Resort is very nice however very crowded and busy staff most of the time seems bc of holiday . I couldn’t reach staff from my room concerning broken tv and ac not running properly .They literally send to voicemail . There was no way I was spending my time in long lines to speak to someone . By the time I reach staff AC began running good again. However, the new remote didn’t work.STILL So thank goodness the BEACH and resort was really well because we had no TV to watch which was kind of disappointing because I really wanted to watch the Fourth of July special at the White House on TV:/ A bonus we had which was great was being able to enter two next door hotels with wristbands. The holiday inn next door I fully recommend .esp if you have kiddos . It’s Cheaper and better pools for kiddos for sure and nice areas to relax by fire pit with swings and hammocks !lazy river and pirate shows for kids . The restaurant staff amazing !esp breakfast buffet , I recommenced bed and breakfast package well worth it And if you have pets they are great about your pets :)
Hallie, 2-night trip

8/10 Very good

Property had good amenities
Anitha, 2-night trip

10/10 Exceptional

TB

We stayed 4 days. 3 nights at the resort. The pictures show a full kitchen for a junior suite which is a lie. The hotel had to upgrade my room to a 2 bedroom because I bought hundreds of dollars of groceries to feed my family because I thought I booked a suite with a kitchen. It was inconvenient for my family to have to check out at 11am from one room and check back in to the upgraded room. Thank you Joselyn for honoring the upgrade. Hotels.com you should make sure your pictures are accurate on your site that shows exactly what the amenities are for each room.
Tonya, 3-night trip

10/10 Exceptional

Great Hotel
Misty, 2-night trip

6/10 Good

My husband and I booked a short trip to Pensacola to celebrate our anniversary. Even though this hotel is one of the higher priced options in the area, I booked it because we wanted to take advantage of all the amenities and not leave the property. We were very disappointed. The hotel is outdated, in need of maintenance and a makeover. The room smelled like mildew and the staff could use some hospitality training. Even the food was subpar and overpriced. We ended up eating offsite for half the price and much better quality. Being beachfront property is the best thing about this place, but they certainly make you overpay for it.
Tamara, 2-night trip

4/10 Fair

Our room was not available until 45 minutes after check-in time, we had to wait in the lobby with a bunch of other people whose rooms were not ready. The AC in the room barely worked and was very hot in the summer. At the amount that I paid I should have gotten a room in their new tower 2. Instead I got a very dated room in their old tower. Not even the ice machine worked on my floor! Spend your money elsewhere.
Marcus, 3-night trip