4/10 Fair
12 Nov 2024
Last time staying here.
I booked a room the same day I arrived. I booked on line. When I got to the hotel checking in was easy. The women there gave a room on the 3rd floor. I had stayed at this hotel before and I liked it. However this time I got to my room and opened the door only to be greeted with cigarette smell and mildew. The toilet had not been flushed and there was toilet paper and cigarette butts in the water. I flushed it down, set my bags down and headed downstairs to see if I could change rooms. When I got to the front desk the woman was on the phone. I was hungry so I decided to go for a bite and come back and ask for a room change. After eating I came back and there was another woman at the front. It seems there was a shift in staff. I asked the woman if there were smoking rooms in the hotel and she said that the hotel was smoke free. I told her that my room smelled like smoke and I found cigarette butts in the toilet and wanted to change rooms. She say that someone had smoked in the room and that they were full and there were no rooms available. To check the next day. I spent the night in a smelly room and when I left my clothes smelled like smoke. This is the last time I am staying at this hotel. Even though other areas in the hotel are okay.
Juan
Juan, 1-night trip
Verified Hotels.com guest review
