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Mitsis Faliraki

5.0 star property
Luxury beachfront hotel with spa, near Faliraki Beach

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Escape to Mitsis Faliraki, where the turquoise sea meets luxurious amenities. Unwind with a body scrub or facial at the onsite spa, indulge in delicious local and international cuisine at one of 7 restaurants, and enjoy live shows on the terrace. Previous guests rave about the helpful staff.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Free breakfast
  • Spa
  • Free parking
  • Free Wi-Fi

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 7 restaurants and 3 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Free children's club
  • Free supervised childcare
  • Outdoor tennis court
  • Fitness centre
  • Beach umbrellas
  • Beach cabanas
  • Beach sunloungers

Feel at home (6)

  • Children stay free
  • Babysitting services
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Private bathroom
The current price is £496
includes taxes & fees
30 Jul - 31 Jul

Why we love this property

Sandy beach retreat
Water lovers thrive at this beachfront hotel. Sandy shores offer volleyball, basketball, and cabanas, while nearby scuba and snorkelling beckon.
Dining extravaganza
Enjoy seven restaurants and three bars offering local, international, and Tex-Mex cuisine. Free buffet breakfast includes vegetarian options.
Waterfront spa paradise
Seaside bliss awaits at this hotel with a full-service spa offering daily treatments. Yoga classes and garden strolls create perfect relaxation.

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Twin Room, Private Pool

A modern hotel room with a bed, a sofa, a dining table with breakfast items, a chair, and a view of a swimming pool.

Twin Room, Private Pool

8.0 out of 10
Very good
(2 reviews)
  • 20 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Twin Room, Sea View

A modern hotel room with a large bed, a desk, and a chair. There is a balcony with a view.

Twin Room, Sea View

  • Sea view
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Single Room (Land View)

A modern bathroom with a bathtub, a sink, a mirror, and a towel rack.

Single Room (Land View)

  • Resort view
  • 18 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Family Room (Land View)

A hotel room with a bed, a TV, a small table with food and drinks, and a balcony with curtains.

Family Room (Land View)

  • Resort view
  • 35 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Quadruple Room (Land View)

A hotel room with a sofa, a dining table with snacks and drinks, a bunk bed, and a large mirror reflecting the room.

Quadruple Room (Land View)

10.0 out of 10
Exceptional
(1 review)
  • Resort view
  • 25 sq m
  • Sleeps 4
  • 2 Large Single Beds and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Twin Room (Sharing Pool)

A spacious hotel room with a large bed, a second bed, a seating area, and a view of a swimming pool.

Twin Room (Sharing Pool)

8.0 out of 10
Very good
(1 review)
  • 20 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Quadruple Room, Sea View

A modern hotel room with a large bed, a bedside table with a lamp, a small table with a cup and a plate of fruit, and a large mirror reflecting the room and a balcony with a pool view.

Quadruple Room, Sea View

  • Sea view
  • 25 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Standard Twin Room (Land View)

A hotel room with a large bed, a desk with a computer, a chair, a bedside table, and a view through a glass wall.

Standard Twin Room (Land View)

8.8 out of 10
Excellent
(3 reviews)
  • Resort view
  • 20 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Twin Room, Partial Sea View

A modern hotel room with a large bed, a sofa, a dining table with breakfast items, a large window with curtains, and a balcony with a view.

Twin Room, Partial Sea View

9.2 out of 10
Wonderful
(5 reviews)
  • Partial sea view
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

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About the area

Map
Faliraki, Rhodes, L, 85105

What's nearby

  • Faliraki Beach - 2 min walk - 0.2 km
  • Faliraki Kart Track - 5 min walk - 0.5 km
  • Katafýgio Beach - 9 min walk - 0.8 km
  • Kathará Beach - 14 min walk - 1.2 km
  • Mantómata Beach - 5 min drive - 1.9 km

Getting around

  • Rhodes (RHO-Diagoras) - 23 min drive

Restaurants

  • ‪Star Fast Food - ‬7 min walk
  • ‪Pita Art. - ‬7 min walk
  • ‪Stone Garden - ‬6 min walk
  • ‪Faliraki Bar Street - ‬5 min walk
  • ‪Sentido Apollo Blue Beach Bar - ‬16 min walk

About this property

Mitsis Faliraki

  • At Mitsis Faliraki, you can spend time at the beach enjoying cabanas, beach umbrellas and volleyball, plus you'll be within a 10-minute walk of Faliraki Beach. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and facials. Main Restaurant Navarone, one of 7 restaurants, serves local and international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include 3 bars/lounges, a free kid's club and a beach bar. Fellow travellers say great things about the helpful staff.

All-inclusive details

  • This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

    • All buffet and à la carte meals, snacks and beverages included
    • In-room minibar (all beverages included)

Activities and facilities/equipment

  • All land activities and use of recreational facilities and equipment are included.

Land activities

    • Climbing wall
    • Fitness facilities
    • Tennis

Lessons/classes/games

    • Aerobics
    • Pilates
    • Water fitness
    • Yoga

Entertainment

    • On-site entertainment and activities
    • On-site live performances

At a glance

DONE

Hotel size

    • 348 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: anytime
    • Contactless check-in and check-out are available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • This property enforces a strict dress code in the restaurant.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (2 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • Babysitting*
    • Free supervised childcare
    • Free children's club
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free uncovered on-site self-parking
    • Free on-site valet parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:30 AM
  • 7 restaurants
  • 3 bars/lounges
  • Beach bar
  • Poolside bar
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Water slide
  • Playground
  • Free supervised childcare/activities
  • Children's menu
  • Children's games
  • Lifeguard on-site

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Basketball
  • Canoeing
  • Waterskiing
  • Concerts/live shows
  • Evening entertainment
  • Shopping
  • Pool table
  • Ping pong
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Boat tours nearby
  • Scuba-diving nearby
  • Scooter/moped hire nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Water sports equipment
  • Romance packages

Facilities

  • 2 buildings/towers
  • Built in 1973
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Fitness centre
  • 3 outdoor pools
  • Arcade/games room
  • Bicycle parking
  • Full-service spa
  • Outdoor tennis court
  • Massage/treatment rooms
  • Water slide
  • Vegan dining options
  • Vegetarian dining options
  • Locally owned and organised tours and activities
  • Double-glazed windows
  • Uses some LED lighting
  • Comprehensive food waste policy
  • Lockers available
  • Reception hall
  • Outdoor entertainment area
  • Outdoor furniture
  • Walkway to water

Accessibility

  • Lift
  • Lift door width (centimetres): 85
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 75
  • Front entrance ramp
  • Tile flooring in public areas
  • Tile flooring in room

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Espresso maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Furnished balcony

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Energy-saving switches
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

Welling Center(at extra fee) has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, sports massages, facials and body wraps. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is open daily.

Dining

Main Restaurant Navarone – This buffet restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open 24 hours.
Mexican Restaurant – This poolside theme restaurant specialises in Tex-Mex cuisine and serves brunch and dinner. Reservations are required. Open daily.
Ellinadiko Restauant – This theme restaurant specialises in Greek cuisine and serves lunch and dinner. Reservations are required. Open daily.
Italian Restaurant – This theme restaurant specialises in Italian cuisine and serves lunch and dinner. Reservations are required. Open daily.
PanAsian Restaurant – This theme restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open daily.

Awards and affiliations

Eco-certified property
This property participates in the Green Key (Foundation for Environmental Education) and Travelife – programmes that measure the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April to 31 October, EUR 15.00 per accommodation, per night

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 7:00 PM

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cash transactions at this property cannot exceed EUR 500 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number 1476Κ015A0495200
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

Also known as

Faliraki Beach Hotel
Faliraki Beach Hotel Mitsis
Hotel Mitsis
Hotel Mitsis Faliraki Beach
Mitsis
Mitsis Faliraki Beach
Mitsis Hotel
Mitsis Hotel Faliraki Beach
Mitsis Faliraki Beach Hotel All Inclusive Rhodes
Mitsis Faliraki Beach Hotel All Inclusive
Mitsis Faliraki Beach All Inclusive Rhodes
Mitsis Faliraki Beach All Inclusive
Mitsis Faliraki Beach Hotel & Spa - All Inclusive Rhodes
Mitsis Faliraki Beach Hotel Spa All Inclusive
Mitsis Faliraki Beach Hotel
Mitsis Faliraki All Inclusive

Frequently asked questions

Does Mitsis Faliraki offer free cancellation for a full refund?

Yes, Mitsis Faliraki does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Mitsis Faliraki?

Yes, there are 3 outdoor pools and a children's pool. Guests have pool access from 10:00 AM to 7:00 PM.

Are pets allowed at Mitsis Faliraki?

Sorry, pets aren't allowed.

Is parking offered on site at Mitsis Faliraki?

Yes, there's free self and valet parking.

What are the check-in and check-out times at Mitsis Faliraki?

Check-in start time: 2:00 PM; check-in end time: anytime. Check-out time is noon. Contactless social distancing and check-out are available.

Is there an on-site casino at Mitsis Faliraki?

No, this hotel doesn't have a casino, but Rhodes Casino (18-min drive) is nearby.

What is there to do at Mitsis Faliraki and nearby?

Have fun with on-site activities such as waterskiing, rowing and volleyball and improve your game at the on-site tennis courts. Additional recreation on-site includes fitness classes, basketball and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Mitsis Faliraki also has 3 bars, a water slide and a fitness centre, as well as beach cabanas, spa services and an arcade.

Are there restaurants at or near Mitsis Faliraki?

Yes, there are 7 on-site restaurants, featuring local and international cuisine, pool views and poolside dining.

Does Mitsis Faliraki have any outdoor private spaces?

Yes, every room features a furnished balcony.

What's the area around Mitsis Faliraki like?

Mitsis Faliraki is located on the waterfront, a short 6-minute walk from Faliraki Kart Track and 7 minutes' walk from Faliraki Beach.

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Reviews

Mitsis Faliraki Reviews

9.0

Wonderful

9.2

Cleanliness

9.0

Location

9.2

Staff & service

8.8

Property conditions & facilities

Guest review summary

What guests liked

  • The beach at this property features comfortable sun loungers, a sandy beach, and umbrellas. (14 reviews)
  • The restaurant at this property offers a wide variety of excellent food options in a beautiful setting. (15 reviews)
  • The all-inclusive offering at this property features a varied dining selection, well-made drinks, and a good selection of food, with some guests also enjoying the option to dine at a separate restaurant with diverse cuisine. (5 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Room
Food
Beach
Bar
Drinks
Restaurant
Location
Store

Reviews

Verified

10/10 Exceptional

Amazing service from ALL the staff. So friendly and welcoming. Great hotel with lots of choice in the A La Carte restaurants and buffet also good. Rooms were clean and comfortable and we enjoyed our stay here!
Ruth, 6-night trip
Verified

10/10 Exceptional

Fantastic Hotel, good location, very clean, staff are great. great choices for food.
Gurminder Singh, 4-night trip
Verified

10/10 Exceptional

This hotel was amazing, there are so many food options and different restaurants that you can go to. Great stay
Georgina, 7-night trip
Verified

10/10 Exceptional

Staff and service make this hotel 5 star! Rooms are a little dated but the food and drinks make up for that. The staff can’t do enough for you and try their upmost to make your holiday one of the best.
Gail, 10-night trip
Verified

10/10 Exceptional

Absolutely loved our stay at Mitsis Faliraki. The staff are all so friendly and helpful. The location is perfect as well as its right on the beach and a 2 minute walk to the main town.
Thomas, 9-night trip
Verified

8/10 Very good

Good food, friendly staff & very clean. Just not 5 star. It's a 4 star hotel at best. Would however go again & recommend.
Luke, 7-night trip
Verified

10/10 Exceptional

A hidden gem. The rooms could do with a refresh but are clean and the ultra all inclusive is excellent value and quality. The staff are friendly and couldn’t do enough for you even in the last week of the season.
Pamela, 7-night trip
Verified

6/10 Good

Overall a good stay! The staff are, polite, friendly, helpful and courteous and a true testament to the hotel. However, I had to give this 3 stars as the rooms are very tired and old and are in need of refurbishment. I found hair in my shower head, which was eventually resolved by the hotel staff and my son and I received an apology. Several of the guests I was travelling with unfortunately had food poisoning, but I guess this is a risk with all inclusive and having food out for a while. Also several cats managed to get into the hotel. Overall the hotel staff make this a 5 star, and their job is made a lot harder by the improvements not going into the hotel itself. Whether you have a good stay is a bit of a luck of the draw.
Hair found in the shower head upon arrival
View from the sea view room
View from the sea view room
Lyanta, 3-night trip
Verified

10/10 Exceptional

The Mitsis Faliraki is a beautiful hotel with exceptionally helpful staff, reception were a great support when husband was unwell. Buffet dining is excellent with some really superb show cooking of Greek and Turkish dishes. Sun loungers are plenty with lots of options - several pools, garden and beach and all the loungers are cushioned! Although the hotel was busy there were no queues for the bars in the evening as both the main bar and pool bar serve the entertainment area and also served by waiting staff. Walking distance to the main Faliraki area but didn’t feel you were too close, the double glazed balcony doors kept any noise out! All in all a wonderful hotel and highly recommended.
Joanna Victoria, 4-night trip
Verified

10/10 Exceptional

Mitsis Faliraki was absolutely wonderful and would highly recommend it to anyone hoping to stay in a upmarket all inclusive hotel in Rhodes! The bar staff, team in reception and restaurant staff were all so kind, polite and helpful, and no request was too big! The evening entertainment was amazing and we enjoyed every night. The facilities are great, the pool is a perfect size and temperature and the beach was clean and hosted water sports. The location was perfect! Just 20/30 minutes from the airport and able to walk into Faliraki centre in 2 mins for a vibrant nightlife and bars. There is a bus stop right outside the hotel which we utilised to head to the infamous Rhodes Water Park just 3km away and up to Rhodes old town also.
Ciara, 9-night trip
Verified

8/10 Very good

Our stay at the hotel was quite pleasant, despite its size the staff were friendly and polite, which may be a reflection of great customer service training. The rooms were generally clean and tidy and any issues were dealt with promptly. In room facilities were good and if any extras were needed the staff were only willing to help. Eg. They did not have an iron available when I needed one, they offered the alternative of ironing my clothes for me. The hotel has a number of restaurants and bars, a wide variety of foods to suit most palates. However in the main restaurant that provides a buffet menu for a large amount of people the food can fall below par. Unfortunately a number of people from our party got food poisoning! Including me! I see this is not an isolated issue as this seems to have been mentioned in other reviews. Not sure what the food safety practices are like behind the scenes… Overall light, airy, family friendly hotel with plenty to do and great customer service but need to look at their food hygiene training.
Elaine, 3-night trip
Verified

8/10 Very good

Not 5*! The staff are great and very personable. Especially George (entertainment), Yulia and Nikos (Servers). However, there isn’t enough of them, you can be queueing at the bar for 5-10 mins when there’s only 3/4 people in front. The entertainment is great but you have to actively try to find out what is going on as it is only advertised on a small poster in the gym. Had to go round the pool myself to try get a few people to play volleyball. The gym is mediocre, it’s outside which means you can probably do about 20 mins before you overheat and the equipment is a bit limited.The pool and beach area is nice and well looked-after but its important to know the beach is public (this isn’t the hotels fault, its the law) therefore may be wise to think twice when leaving valuables whilst you go for a dip (we didn’t have an issue though). As for the rooms, they’re decent, the beds are comfy and you have enough space. Would’ve expected to see an iron and ironing board for a 5* but that’s acceptable. The cleaners do a good job of cleaning your room but weren’t replenishing mini-bar, toiletries etc. I had to ask for a bar of soap, even though it was clear ours was nearly finished. They do come round in the evening replacing towels though which is a nice touch. Lastly, the food was decent. Everything was well cooked and tasty but became very repetitive especially breakfast. The crepe bar and pizzeria is great but again you can queue for a while and the pizza is one slice not a full pie
SARAH, 11-night trip
Verified

10/10 Exceptional

Great staff and amenities
Nachatar, 7-night trip
Verified

10/10 Exceptional

Perfect!!!
Ljubinka, 8-night trip
Verified

10/10 Exceptional

Excellent service as always at Mitsis!
Corrie, 9-night trip
Verified

8/10 Very good

Great food and evening show. The hotel is very good for families with small children.
Anna Josefina, 9-night trip
Verified

10/10 Exceptional

Lovely beach
3-night trip
Verified

8/10 Very good

The location was excellent — just a 5-minute walk into Faliraki town, with plenty of restaurants and shops nearby. The rooms are somewhat dated and could benefit from renovation to truly match a 5-star standard. The food was outstanding, with a wide variety available at the buffet. The à la carte restaurants were exceptional, especially the Italian and Pan-Asian options.
Anna, 7-night trip
Verified

10/10 Exceptional

Amazing place, it was a little old but everything else was fantastic
Sharan, 7-night trip
Verified

10/10 Exceptional

Excellent vacation

Fantastic stay the hotel staff especially the food and drinks manager went above and beyond to ensure our experience was truly unique great Greek hospitality. Definitely will recommend and return to this hotel unforgettable family holiday.
Verified

10/10 Exceptional

Excellent
Radu, 10-night trip
Verified

8/10 Very good

Hotel was spotless, staff lovely and very friendly. Only a few mins walk into shops, bars etc. Food was ok but definitely room for improvement. In the buffet restaurant sometimes the trays were empty, long queues. Al a carted, great choice but qualify of the food wasn’t great.
Sheila, 7-night trip
Verified

10/10 Exceptional

Great place to spend a week in the height of summer! Staff were very friendly and helpful at all times. During the wildfires around 500 people were evacuated to our hotel, and staff dealt with this amazingly well making sure that everyone were looked after. They ensures food and drinks were available to all and when evacuees left, the hotel was quickly back to its usual standard. Food was lovely and plentiful, plenty of alcohol available and overall this has been a wonderful holiday despite the current wildfire situation. Best wishes to all the affected and evacuees!
Lise, 5-night trip
Verified

2/10 Poor

Stayed July 23 can’t fault the staff or hotel but sadly both teenage boys caught food poisoning from eating chicken burgers at the a la Carrie restaurant half way through our holiday. They were so so ill they were admitted to hospital and put on drips The hospital confirmed it was food poisoning as they had blood and stool tests which cost us £3000 plus new flights as we couldn’t travel home. That money we got back from insurance but not the holiday cost or the pain the boys went through. I did tell Expedia but they weren’t interested. So I’m afraid I will not be booking with them again or staying at the Mitsis Faliraki ever again
Barry Neil, 7-night trip
Verified

4/10 Fair

Night away ruibed

We weren’t given the room we’d paid for which was a double sea view we were given a twin We then had to wait an hour for them to change our room they t then decided they wouldn’t change the room but push the beds together This is a five star hotel ! The food was also cold that we ate whilst waiting for the room After complaining to hotels.com after about an hour on the phone they contacted the hotel who said there wasn’t anyone there to approve a refund We were told we wouldn’t get a refund initially as we’d cancelled whuch we hadn’t We were very unhappy with the room and cold food the staff had said they would put it down as a no show which was ridiculous as we’d waited an hour for them to sort out the room We were then told that a refund could take up to 72 hours !! It was a disaster as it was a night away and hadn’t planned to spend any money as it was all inclusive Our night was ruined We were given a refund minus tourist tax tgat we’d paid to the hotel and hotel tax not sure why we had to pay either as we didn’t stay there So it cost us £20 to wait for an hour in the hotel !! We got the refund the following day thanks to an efficient lady from hotels .com
Karen, 1-night trip