Located at The Royal Shaza Suites, experience a lively retreat with swim-up and poolside bars. Indulge in a cooked-to-order breakfast, unwind with fitness classes or rejuvenate at the outdoor treatment areas. Guests appreciate the attentive staff and on-site restaurants.
Reviews
9.09.0 out of 10
Wonderful
Popular amenities
Bar
Free breakfast
Spa
Pool
Gym
24/7 front desk
Main amenities (12)
Daily housekeeping
On a private beach
2 restaurants and 3 bars/lounges
3 outdoor pools
Fitness centre
Children's pool
Pool bar
Swim-up bar
Coffee shop/cafe
Spa services
Massage/treatment rooms
2 meeting rooms
For families (6)
Free cots/infant beds
Children's pool
Playground on-site
Cookware, dishware and utensils
Separate sitting area
Garden
The current price is £69
£69
includes taxes & fees
27 Apr - 28 Apr
Room options
Available filters for rooms
Showing 6 of 6 rooms
View all photos for Family Suite, 3 Bedrooms, Ocean View
Family Suite, 3 Bedrooms, Ocean View
Highlights
Furnished balcony
Separate sitting area
Individually furnished
Private indoor hot tub
Air conditioning
Free cots/infant beds
Kitchenette
Flat-screen TV
Ocean view
Sleeps 6
2 King Beds and 2 Single Beds
View all photos for Deluxe Suite, 1 Bedroom, Ocean View
Deluxe Suite, 1 Bedroom, Ocean View
Highlights
Furnished balcony
Separate sitting area
Individually furnished
Private indoor hot tub
Air conditioning
Free cots/infant beds
Kitchenette
Flat-screen TV
Ocean view
Sleeps 2
1 King Bed
View all photos for Standard Double Room
Standard Double Room
Highlights
Separate sitting area
Individually furnished
Air conditioning
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Memory foam bed
Sleeps 2
1 King Bed
View all photos for Family Suite, 2 Bedrooms, Ocean View
Family Suite, 2 Bedrooms, Ocean View
Highlights
Furnished balcony
Separate sitting area
Individually furnished
Private indoor hot tub
Air conditioning
Free cots/infant beds
Kitchenette
Flat-screen TV
Sea view
Sleeps 4
1 King Bed and 2 Single Beds
View all photos for Deluxe Double Room
Deluxe Double Room
Highlights
Separate sitting area
Individually furnished
Air conditioning
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Memory foam bed
Sleeps 2
1 King Bed
View all photos for Luxury Studio Suite, Ocean View
The Royal Shaza Suites offers a private beach and puts you near activities such as scuba-diving, snorkelling and windsurfing. 3 outdoor pools provide a splash of fun, while guests in the mood for pampering can indulge in deep-tissue massages, facials and body treatments. Dining choices include 2 restaurants, and the 3 bars/lounges are great places to grab a cold drink. Other highlights include a poolside bar, a fitness centre and a children's pool.
Languages
English, Swahili
At a glance
Hotel size
93 rooms
Arriving/Leaving
Check-in time starts at noon
Late check-in subject to availability
Check-out time is 10:00 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
Wheelchair-accessible parking and van parking on site
Other information
Designated smoking areas
Property amenities
Food and drink
Free cooked-to-order breakfast each morning 6:30 AM–10:00 AM
2 restaurants
3 bars/lounges
Poolside bar
Swim-up bar
Coffee shop
Free daily reception
Travelling with children
Children's pool
Playground
What to do
On a private beach
Fitness classes
Kayaking nearby
Scuba-diving nearby
Working away
2 meeting rooms
Conference space (1776 square feet)
Services
24-hour front desk
Dry cleaning/laundry services
Wedding services
Free pool cabanas
Pool loungers
Pool umbrellas
Facilities
Safe-deposit box at front desk
Garden
Television in common areas
Fitness centre
3 outdoor pools
Spa services
Massage/treatment rooms
Reception hall
Outdoor entertainment area
Outdoor furniture
Walkway to water
Accessibility
Lift
Lift door width (centimetres): 90
Wheelchair-accessible path of travel
Wheelchair-accessible parking
4 on-site accessible parking spaces
Wheelchair-accessible public bathroom
Wheelchair-accessible concierge desk
Wheelchair-accessible van parking
Wheelchair-accessible path to lift
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Front entrance ramp
Doorbell and phone notifications
Lever door handles
Well-lit path to entrance
Step-free path to entrance
Room amenities
Be entertained
43-inch flat-screen TV
Digital TV channels
Netflix
Streaming services
Home comfort
Air conditioning
Ceiling fan
Coffee/tea maker
Electric kettle
Bathrobes and slippers
Children's slippers
Iron/ironing board
Sleep well
Blackout curtains
Turndown service
Premium bedding
Memory-foam mattress
Free cot/infant bed
What to enjoy
In-room massage
Individually furnished
Separate sitting area
Freshen up
Bidet
Soap and shampoo
Towels
Toothbrush and toothpaste
Toilet paper
Stay connected
Desk
Free WiFi
Electrical adapters/chargers
Food and drink
Meal delivery service
Microwave
Cookware, dishes and utensils
High chair
Paper towels
More
Daily housekeeping
In-room safe
Special features
Spa
Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms and outdoor treatment areas. Services include deep-tissue massages, Swedish massages, facials and body treatments.
Fees & policies
Pool, spa, & gym (if applicable)
Pool access available from 7:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on 25 December.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on 1 January.
Also known as
The Royal Shaza Suites Hotel
The Royal Shaza Suites Mombasa
The Royal Shaza Suites Hotel Mombasa
Frequently asked questions
Does The Royal Shaza Suites offer free cancellation for a full refund?
Yes, The Royal Shaza Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Royal Shaza Suites?
Yes, there are 3 outdoor pools and a children's pool. Guests have pool access from 7:00 AM to 6:00 PM.
Are pets allowed at The Royal Shaza Suites?
Sorry, pets aren't allowed.
Is parking offered on site at The Royal Shaza Suites?
Yes, there's free self parking.
What are the check-in and check-out times at The Royal Shaza Suites?
You can check in starting at noon. Check-out time is 10:00 AM.
What is there to do at The Royal Shaza Suites and nearby?
Have fun with nearby activities such as boat tours, fishing and kayaking. Additional recreation on-site includes fitness classes. Enjoy a swim in one of the 3 outdoor swimming pools or use the hotel's other amenities, which include 3 bars and a private beach. The Royal Shaza Suites also has a fitness centre and spa services, as well as a garden.
Are there restaurants at or near The Royal Shaza Suites?
Yes, there are 2 on-site restaurants.
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The Royal Shaza Suites Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6/10
Cleanliness
9.0/10
Staff & service
9.6/10
Amenities
9.0/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Exceptional
26 Nov 2024
Amazing hotel😍
Victor
Victor, 3-night trip
10/10 Exceptional
30 Mar 2025
Super super super super nice hotel
Super nice stay in Royal Shaza suites, away from crowded places. It's a hidden gem. Super clean spacious rooms, nice gym, two pools (bigger and one smaller) and also a big lawn. Super friendly and helpful staff. Breakfast was really good, many options to choose. Even it's a bit further it's easy to go around. They had also one of the best massage, I suggest to try it. I would give a ⭐⭐⭐⭐⭐
Petra
Petra, 3-night trip
8/10 Very good
7 Dec 2024
The property is good
faustin
faustin, 8-night trip
10/10 Exceptional
12 Oct 2024
The staffs were so friendly and accommodative.the rooms are so spacious and very clean,with a very nice sea view.the food was so delicious and cooked to perfection.the bar and the restaurant staffs were very helpful and very kind..i enjoyed every moment and i am so greatful for the good services..thankyou Royal Shaza
Anne
Anne, 1-night trip
6/10 Good
6 Mar 2025
Fair stay in Shanzu
It's ridiculous to charge 500 for toom service delivery.
Very clean rooms save for the restaurant which was heavily infested by cats and roaches. The cats make it hard not to feed them hence the roaches.
The bar area, did a fight occur there, there's a huge visible patch of blood which they need to scrub off thoroughly.
My partner unknowingly paid cash at the bar which was never recieved but instead pocketed by the barman. Efforts to get the payment receipt was unsuccessful. That is simply stealing from both your guests and the company.
Front desk staff and the hotel manager are amazing and very accommodative.
Breakfast is substandard though. The food from the ala carte menu was made really good though it takes so long.
Overall, we had a lovely time here and will definitely come back.
Mary
Mary, 2-night trip
10/10 Exceptional
22 Nov 2024
This hotel is a unique and beautiful find! My only gripe is the yummy but limited breakfast on offer during my November visit.
I've given it a 5 star as it's a well looked after hotel with amazing grounds and facilities. Hotel staff went beyond duty to ensure I gained access to having my hair braiding within 24 hours by calling on a local contact, they paid attention to detail in their service, kudos to the manager as she led by example, quickly spotting me in the car park attempting to unload the car on arrival. I think, I was in superwoman mode! I was grateful for the prompt help though :)
I liked how confident and polite staff were to engage in conversations and remained both
friendly and professional. I felt safe at the hotel and the surrounding area. I truly felt welcomed and can't wait to share this experience with family and friends. I can't wait to be back.
To all the staff at The Royal Shaza Suites, a massive thank you for making my stay one to fondly remember. Agnes
Agnes
Agnes, 4-night trip
2/10 Poor
22 Sept 2024
We booked a 3 bedroom executive suite that on Expedia said "sleeps six" and we had 3 adult male travelers. Even though there are 3 separate rooms with three separate queen beds, we were charged an additional 250 USD for having an extra person. The room was advertised as 113 USD per night. With the extra person charge, the real rate was 191 USD per night. This should be the largest, boldest number on the Expedia listing. It makes no sense to have a 3 bedroom suite charge extra for 3 people. The manager tried to give us a paper brochure in the lobby to show us the per person rate that we did not see online or until day 2 of the stay, when I saw the extra 250 USD charge sneakily added to my credit card. We shot videos, raved about the hotel on instagram and youtube, but will now be actively not supporting this hotel unless a manager or owner contacts me directly, refunds the money and/or compensates us with another stay. (The hotel was great but the false advertising was predatory!)
Duane
Duane, 3-night trip
8/10 Very good
29 Jan 2025
Annan kokonaisuudessa arvosanaksi 8/10
Hotelli oli siisti ja puhdas. Todella kaunis paikka. Aamuapala buffetti oli kattava ja monipuolinen. Halal ruokia oli saatavilla.Työntekijät olivat kohteliaita ja avuliaita. Kaikki oli täydellistä, paitsi pari seikkaa missä olisi parantamisen varaa. Ravintolan ruoka paitsi aamupala ei ollut hyvää sekä ruuan valmistsmisessa menee todella kauan, vaikka ravintolassa ei olisikaan muita asiakkaita.