2/10 Poor
Amanda
26 Dec 2024Upon our arrival (11.30am), there was no one at reception, in fact we never got to meet any reception /management staff. The only people there were a cook and young man, that had no idea what was going on. He informed us that the reception lady was on her way and would arrive approx 4pm!! We managed to speak to her via the young man and the phone.
We asked to be shown to our room but the lady (still via the phone call) said we didn’t have a booking! We said we had an email confirmation from Expedia and had a receipt that we had paid in full and that the booking was a confirmed booking. She said she had stopped dealing with Expedia and if we wanted to stay, we would need to pay again. We agreed, as the boat that had dropped us off had gone, but were then told that the rooms we had booked were no longer available so would have to take alternative rooms.
There was another young couple there and they too were facing the same scenario. We were shown to our rooms. Our room had 3 single beds. The sheets and pillow cases were dirty and room was extremely basic. There was no way of locking the door to the room!!
The other couple had a room that was even worse, dirtier bedding a toilet that didn’t flush.
We decided to find alternative accommodation and booked into the resort next door. The other young couple stayed and ‘upgraded’ into our room.
This place is dirty & unprofessional. Don’t be fooled by their description & photos. Not 24hr electric, WiFi only next to reception desk etc.