We stayed at the Roca Esmeralda for two weeks and particularly asked for a room on the west side when we booked. The man on reception said they had not been informed of our request and allocated us a room on the east side, which I refused to accept. He then said that the hotel was full and no other rooms were available, but I refused to accept the allocated room. Then amazingly when he checked his computer, suddenly a room on the west side was available, and it was a nice room on the 8th floor with a small bedroom and separate lounge with settee and TV, and a double wardrobe in each room, plus a large terrace with sea view. The bathroom was spotlessly clean if a little outdated, but the shower and everything worked fine. The buffet breakfasts were fantastic with everything you could want, and dinner or lunch was similarly profuse with a huge choice of salads, hot food and desserts. The hotel is practically on the beach with a lovely long promenade and lots of shops and bars/restaurants. The hotel is really lovely and the staff are friendly and helpful. However, if you are a Corrie or Eastenders fan and cannot survive without your soaps, the Roca Esmeralda is NOT for you. as there are almost no British TV channels. Lots of channels in German but few Germans staying there, only one UK channel but lots of us Brits there. Work that one out!! We enquired at reception of the helpful English lady who promised to report the matter to the manager, but of course nothing happened.