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Otter Hotel

Mountain Banff hotel with restaurant

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At Otter Hotel, you'll be within a 10-minute drive of Banff National Park Information Centre and Upper Hot Springs. Guests can visit the fitness centre for a workout or grab a bite to eat at Good Folk, which serves breakfast and dinner. Also, Banff Gondola and Mount Norquay Ski Resort are within a short drive.
VIP Access
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Main amenities (8)

  • Daily housekeeping
  • Restaurants
  • 2 hot tubs
  • Fitness centre
  • 24-hour front desk
  • Reception fireplace
  • Multilingual staff
  • Luggage storage

Feel at home (6)

  • Fridge
  • Private bathroom
  • Television
  • Daily housekeeping
  • Coffee/tea maker
  • Lift
£125
includes taxes & fees
2 Nov - 3 Nov

Room options

Showing 8 of 8 rooms
A modern bathroom with a toilet, sink, and shower.
A hotel room with two beds, wooden headboards, and a carpeted floor.
A modern hotel room with two beds, a TV, and a desk.
A modern kitchen with a marble countertop, wooden cabinets, a stainless steel sink, and a coffee maker on the countertop.

Hotel Room 2 Queen Beds

Exceptional
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
A modern bathroom with a glass-enclosed shower, a white sink with a marble countertop, and a mirror above the sink.
A hotel room with two beds, a wooden headboard, a large window, and a view of greenery.
A hotel room with two beds, a wooden headboard, a nightstand with a phone, and a power outlet.
A modern kitchen with a marble countertop, a black sink, and a wooden shelf with kitchen items.

Superior Room, 2 Queen Beds

Exceptional
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
A bathroom with a white sink, two gold faucets, and a mirror above it. There is a towel rack with a white towel and a white hairdryer on the counter.
A modern hotel room with a large bed, wooden paneling, and a bench with robes.
A modern hotel room with a wooden wardrobe, a bed, a small desk with a kettle, and a bench.
A modern kitchen with a marble backsplash, a gold faucet, and a wooden countertop.

Superior Room, 1 King Bed

Wonderful
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
A balcony with a wooden railing overlooking a street and mountains.
A hotel room with two beds, a wooden headboard, a nightstand with a phone, and a power outlet.
A modern kitchen with a marble countertop, a black sink, and a wooden shelf with kitchen items.
A bathroom with a wooden vanity, a bench, and a robe hanging on a rack.

Superior Room, 2 Queen Beds, Mountain View

Wonderful
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
A balcony with a view of a mountain range, a parking area, and a building in the background.
A hotel room with a large bed, a television, a desk with a chair, and a view of mountains through a window.
A kitchen with a marble backsplash, a black sink, wooden cabinets, and a shelf with kitchenware.
A modern room with a wooden accent wall, a round table with two chairs, a pendant light, and a small shelf.

Superior Room, 1 King Bed, Balcony, Mountain View

Wonderful
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
A modern bathroom with a glass shower enclosure, a white sink, and a toilet.
A modern bedroom with a large bed, wooden headboard, and a built-in window offering a view of greenery.
A modern hotel room with a wooden bed, a desk, and a large window with a stone wall view.
A hotel room with a wooden ceiling, a large bed with white linens, a desk with a chair, and a bench.

Superior King Suite

Exceptional
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
A balcony with a view of mountains, wooden railings, and outdoor seating.
A modern hotel room with a large bed, a desk with two stools, and a view of a mountainous landscape through the windows.
A hotel room with a bed, a TV on a wooden console, a large window with a mountain view, and a colorful carpet.
A bedroom with a large bed, wooden headboard, and a view of mountains through a sliding door.

Mountain View King Suite

Wonderful
  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
A modern bathroom with a glass shower enclosure, a window with a view of a forest, and a towel rack.
A modern hotel room with a large bed, a desk with a chair, a television, and a window with a view of greenery outside.
A modern hotel room with a large bed, wooden headboard, and a walk-in closet with a bench.
A modern hotel room with a wooden accent wall, a small round table with two chairs, a bed, and a window with a view of greenery.

Superior Accessible Room, King

Exceptional
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Map
1000 600 Banff Ave, Banff, AB, T1L1H8

What's nearby

  • Banff National Park - 1 min walk - 0.0 km
  • Banff National Park Information Centre - 18 min walk - 1.5 km
  • Banff Centre for Arts and Creativity - 18 min walk - 1.6 km
  • Canada House Gallery - 5 min drive - 1.3 km
  • Whyte Museum of the Canadian Rockies - 6 min drive - 1.7 km

Getting around

  • Calgary International Airport (YYC) - 93 min drive
  • Banff Station - 20 min walk

Restaurants

  • ‪The Canadian Brewhouse - ‬17 min walk
  • ‪A&W Canada - ‬2 min walk
  • ‪Indian Curry House - ‬18 min walk
  • ‪PARK Distillery Restaurant + Bar - ‬18 min walk
  • ‪Yama Onigiri - ‬18 min walk

About this property

Otter Hotel

  • At Otter Hotel, you'll be within a 10-minute drive of Banff National Park Information Centre and Upper Hot Springs. Guests can visit the fitness centre for a workout or grab a bite to eat at Good Folk, which serves breakfast and dinner. Also, Banff Gondola and Mount Norquay Ski Resort are within a short drive.

At a glance

Hotel size

    • 174 rooms

Arriving/Leaving

    • Check-in start time: 4:00 PM; check-in end time: anytime
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cots (infant beds)

Pets

    • Pets allowed (dogs and cats only, 2 total)*
    • Service animals welcome
    • Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation*
    • Pets must be supervised
    • Food and water bowls available

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free covered on-site self-parking
    • Electric vehicle charging point on site

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant

What to do

  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Ski area nearby

Services

  • 24-hour front desk
  • Luggage storage
  • Multilingual staff

Facilities

  • Fireplace at reception
  • Fitness centre
  • 2 hot tubs

Accessibility

  • Lift
  • Lift door width (centimetres): 107

Room amenities

Be entertained

  • 50-inch TV
  • Cable TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Electric kettle

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Good Folk – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of CAD 30 per pet, per day

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

Also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Frequently asked questions

Are pets allowed at Otter Hotel?

Yes, cats and dogs are welcome, with a limit of 2 total. There's a charge of CAD 30 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Otter Hotel?

Yes, there's free self parking. Electric car charging is available.

What are the check-in and check-out times at Otter Hotel?

Check-in start time: 4:00 PM; check-in end time: anytime. Check-out time is 11:00 AM.

What is there to do at Otter Hotel and nearby?

During the winter, enjoy nearby recreation such as skiing and return when the snow melts for hiking and mountain biking. Soothe your senses in one of the 2 hot tubs or enjoy the use of a fitness centre.

Are there restaurants at or near Otter Hotel?

Yes, there's an on-site restaurant, Good Folk.

What's the area around Otter Hotel like?

Otter Hotel is a short 19-minute walk from Banff Centre for Arts and Creativity and 20 minutes' walk from Bow River.

Have a question?

Get instant answers with AI powered search of property information and reviews.

Otter Hotel Reviews

9.4

Exceptional

9.8

Cleanliness

9.6

Amenities

9.6

Staff & service

9.6

Property conditions & facilities

What guests liked

  • The hot tubs were consistently described as amazing, perfect, fantastic, and a great bonus with stunning views. (363 reviews)
  • The hot tubs and spa area were a highlight of the stay with stunning views and perfect relaxation. (238 reviews)
  • The on-site restaurant offered excellent food and drinks, with many guests praising its quality and delicious options. (213 reviews)
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From real guest reviews summarized by AI.
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Verified review

10/10 Exceptional

Fabulous hotel, highly recommend. Staff was amazing, hottub outdoors area was the best. Rooms were comfortable clean and bright with great amenities, including daily coffee service.
Verified review

10/10 Exceptional

It was amazing, the food at the restaurant was high quality and very delicious. We had a great time.
Verified review

10/10 Exceptional

Great stay! Clean, beautiful rooms and friendly staff
Verified review

10/10 Exceptional

Nice hotel at the end of Banff Avenue . They give you a pass for roam transit to cover your stay which makes travel to the centre&other attractions easy if you don’t want to walk / drive . The centre and restaurants and very walkable. Would definitely recommend .
Verified review

10/10 Exceptional

It’s always great coming back for a second time! They are very nice and welcoming. The parking is easy, the location is great, and the views are beautiful. Definitely a place I’d come back to again!
Verified review

10/10 Exceptional

Great location, clean rooms, and friendly staff.
Verified review

8/10 Very good

Great hotel, excellent staff. Convenient location opposite the bus stop; about 15min walk to downtown if you don't take the bus. Hot pool was excellent after a day of hiking. Breakfast was delicious. Overall an excellent stay with spacious and clean rooms, excellent tea and coffee, small signs of wear and tear in the bathroom. The only thing that could be better is sound-proofing in the rooms, could hear everything in the hallway, especially when hikers start really early.
Verified review

10/10 Exceptional

The property was clean, well maintained, at a walkable location to everything and the staff was phenomenal. We had a wonderful stay there.
Verified review

10/10 Exceptional

Loved our stay here! The vibe was so inviting, and the staff truly treated us like family with their warm smiles. The bedroom was super clean and comfortable, giving us the perfect spot to unwind after a long day. 10/10 recommend!
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10/10 Exceptional

Amazing hotel!! The hot tub on the rooftop and the Mountain View room was the highlight
Verified review

10/10 Exceptional

Great location, close to the Roam bus stop, hot tub was awesome, restaurant served delicious meals. Would definitely stay here again!
Verified review

10/10 Exceptional

Super cute hotel at the end of downtown. Walkable to shops and restaurants, with a great rooftop outdoor hot tub/patio with mountain views. Would stay again!
Verified review

8/10 Very good

This hotel offers a lot of cool amenities, and the location is good if you don’t wanna be smack in the middle of town. I did think the price was a little high and the staff was not overly attentive.
Verified review

10/10 Exceptional

What a beautiful hotel. The restaurant was excellent, the staff so helpful. Everything you need on site and a walkable distance from everything. The patio and hot tubs were lovely.
Verified review

10/10 Exceptional

Great location. Restaurant and Hot Tub area was great.
Verified review

10/10 Exceptional

Great hot tub! Super nice property and rooms.
Verified review

10/10 Exceptional

Even though it was tucked away it was a perfect location away from hustle and bustle. Spacious room, friendly staff and the pool break was amazibg. Restaurant had an amazing food!!! Definitely recommending to all!!!
Verified review

10/10 Exceptional

Rooms were super clean & big! Loved the hot tub & sauna on property. Bus stop right across from hotel for easy access & clean public transportation to a lot of local attractions.
Verified review

10/10 Exceptional

It’s amazing location we have enjoyed the view of the mountains around . Will definitely stay again
Verified review

10/10 Exceptional

Super nice hotel. Went two different times and stayed in two different rooms. Both sides of the hotel have great views. Very clean rooms and very nice staff.
Verified review

10/10 Exceptional

Beautiful hotel inside the park
Verified review

10/10 Exceptional

Everything about our stay was exceptional. Loved the food, hot tubs, and comfortable room
Verified review

10/10 Exceptional

A wonderful hotel in the heart of the town. Beautiful views from the rooftop pool and the restaurant in the hotel was great!
Verified review

10/10 Exceptional

Great location and nice room and lobby
Verified review

8/10 Very good

We had a wonderful time at this hotel. The staff were warm, welcoming, and attentive, which made our stay even more enjoyable. We especially loved the outdoor hot tub/Jacuzzi — it was relaxing and well maintained. Overall, the property is in great condition, though the carpet could be cleaned more thoroughly.