Let's be clear, is not a 5-star hotel, and they don't want to be. If you go with those expectations, you will be fine. The hotel is not new, but everything works (and works very well), is clean and personnel is really kind and trying to help as much as possible. Don't go there if expecting to party all day long by the pool, there is no live entertainment in the hotel (which you might or might not like, that was good for us, no noises). The hotel has a small playland area for small kids next to the pool, a mini golf course (they rent clubs and balls really cheap) one pool table and one air hockey table. Pool has a reasonable size, good number of hammocks (never too crowded, even in August). We got a pool view room (recommended, too noisy the street view). The apartment is good for four people (it has one room with two single beds put together, and one sofa bed with two single beds in the living room). There is a table to eat and a fully furnished kitchen (with cookers, fridge, cutlery, glasses, kettle, etc), and a nice balcony to enjoy of the pool and lake views (also with a table and four chairs). There is air conditioned in all rooms (free of charge). Bathroom simple but spacious, towels changed every day. The only negative about the room? TV has only 7 channels: 2 are in german, 3 in english (only news), 1 in spanish and 1 in balearic. How they manage to block all free spanish channels? Don't know. Breakfast was good (almost the same every day, but plenty of options).