10/10 Exceptional
Jose Fernando
12 Mar 2025Couldn't be better!
A hidden gem in Puerto Natales. Clean environment, great location, and amazing breakfast. Very well taken care of!
Hostal El Refugio
Central hostel in Natales, connected to a shopping centre
Choose dates to view prices
Hostal El Refugio is a great choice for a stay in Natales. Free perks include WiFi and self-service breakfast daily between 6:00 AM and 10:00 AM.
8.6
Excellent
Popular amenities
- Free Wi-Fi
- Non-smoking
Main amenities (4)
- Communal living room
- Limited hour front desk
- Tour/ticket assistance
- Locker space
£45
11 Oct - 12 Oct
Room options
Check availability for these dates
Showing 2 of 2 rooms
Standard Double Room
10.0Exceptional
3 reviews
- 5 sq m
- 1 bedroom
- Sleeps 2
- 1 Queen Bed
Standard Triple Room
- 1 bedroom
- Sleeps 3
- 1 Queen Bed and 1 Single Bed
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About the area
valdivia, 807, Natales, Magallanes y la Antártica Chilena
What's nearby
- Plaza de Armas - 9 min walk - 0.8 km
- Puerto Natales Casino - 13 min walk - 1.2 km
- Costanera - 15 min walk - 1.3 km
- History Museum - 15 min walk - 1.3 km
- Cueva del Milodon - 18 min walk - 1.5 km
Getting around
- Puerto Natales (PNT-Teniente J. Gallardo) - 22 min drive
- Punta Arenas (PUQ-Carlos Ibanez Del Campo Intl.) - 112.6 miles/181.3 km
Restaurants
- El Asador Patagónico - 10 min walk
- La Silla Del Diablo - 9 min walk
- Mesita Grande - 13 min walk
- El Tejano Tacos - 11 min walk
- Baguales Brewery & Restaurant - 14 min walk
About this property
Hostal El Refugio
- Hostal El Refugio is a great choice for a stay in Natales. Free perks include WiFi and self-service breakfast daily between 6:00 AM and 10:00 AM.
At a glance
Hotel size
- 5 rooms
Arriving/Leaving
- Check-in start time: 3:00 PM; check-in end time: 10:00 PM
- Late check-in subject to availability
- Minimum check-in age – 18
- Check-out time is 10:00 AM
Special check-in instructions
- The front desk is open daily from 6:00 AM - 10:30 PM
- Front desk staffed during limited hours
- If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
- Information provided by the property may be translated using automated translation tools
Required at check-in
- Credit card, debit card or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Pets
- Pets not allowed
Internet
- Free WiFi in public areas
- Free Wi-Fi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
Parking
- No on-site parking
Other information
- Smoke-free property
Property amenities
Food and drink
- Free self-service breakfast each morning 6:00 AM–10:00 AM
Services
- Front desk (limited hours)
- Tour/ticket assistance
Facilities
- Communal living room
- Lockers available
Accessibility
- Hand-held shower heads
- Magnifying mirror
Room amenities
Home comfort
- Heating
Freshen up
- 2 bathrooms
- Soap and shampoo
- Hairdryer
- Towels
- Toilet paper
Stay connected
- Complimentary wireless Internet access (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))
Food and drink
- Fridge
- Microwave
- Stovetop
- Oven
- Cookware, dishes and utensils
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
- You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.
Also known as
Hostal El Refugio Natales
Hostal El Refugio Hostel/Backpacker accommodation
Hostal El Refugio Hostel/Backpacker accommodation Natales
Frequently asked questions
Are pets allowed at Hostal El Refugio?
Sorry, pets aren't allowed.
Is parking offered on site at Hostal El Refugio?
Sorry, there's no on-site parking at Hostal El Refugio.
What are the check-in and check-out times at Hostal El Refugio?
Check-in start time: 3:00 PM; check-in end time: 10:00 PM. Check-out time is 10:00 AM.
Is there an on-site casino at Hostal El Refugio?
No, this hostel doesn't have a casino, but Puerto Natales Casino (16-min walk) is nearby.
What's the area around Hostal El Refugio like?
Hostal El Refugio is in the heart of Natales, a short 13-minute walk from Plaza de Armas and 16 minutes' walk from Puerto Natales Casino.
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Hostal El Refugio Reviews
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6
Cleanliness
7.8
Amenities
8.8
Staff & service
8.4
Property conditions & facilities
What guests liked
- Breakfast was a highlight with many guests praising its quality and abundance. (6 reviews)
From real guest reviews summarized by AI.
10/10 Exceptional
My
13 Jan 2026Nice and friendly
10/10 Exceptional
Jordi
2 Jan 2026Could not have had any better service. The breakfast was ready by 6:00 and everything was sensible and plenty.
8/10 Very good
Jianxiong
27 Dec 2025The breakfast is provided, and you can use the kitchen before 10pm. The room is warm and cozy. The space is limited but totally works.
10/10 Exceptional
Ashley
22 Apr 2025Hostel El Refugio had all the comforts of home including a warm hearty breakfast every morning, comfortable beds with fresh linens in a private room, and private bathrooms. My visit was during fall when temps were colder. The hostel was always warm after a day outdoors. The owner Luis was very kind and accommodating, making sure you have everything for a perfect visit.
8/10 Very good
Samuel
11 Feb 2026I could check-in a little earlier, which was great after a night flight. The wifi is strong and stable, kitchen area is spacious. My bed was very comfortable. I slept great.
Like many places in Chile, things seem to be built quickly and with cheap materials. Things that didn’t affect my comfort but for example, the soap distributor in the shower doesn’t work well.
As far as safety and location, it’s very good, staff is nice and welcoming.
8/10 Very good
My
13 Jan 2026Nice and friendly
10/10 Exceptional
Monica
21 Apr 2025Lugar simples, mas bem localizado, boas roupas de cama e atendimento bom.
8/10 Very good
Victor
1 Apr 2025Simples, confortável, eficiente
A acomodação é simples, porém super eficiente. Quarto muito confortável, assim como a cama. Café da manhã é bastante bom e os banheiros, embora compartilhados, estão sempre limpos e bem cuidados
10/10 Exceptional
monika
25 Jan 2025Es war alles toll, neue saubere Einrichtung freundlicher Empfang. Bestes Frühstück in ganz Chile. Rundum Klasse Schade hatte nur 4 Tage. Das Bild entspricht nicht dem was man vorfindet. Es war viel schöner eingerichtet.