2/10 Poor
RUN. Just run...
When I got the the property I realised it is not an actual hotel per-se, but rather a dormitory for students where it seems they rent out the vacant rooms. Upon (finally) being shown to my room I was in a 4 bedroom dorm with a communal kitchen, but an en-suite bathroom. The common areas where dirty and hadn't been hoovered in a while, as well as the room I was shown. The room had a desk-like counter top, but no chair. Check in was supposed to start at 3, and I didn't arrive until after 6, but the bed still had no linens on it, no pillows, and the bathroom had no towels or anything. The "bed" was a homemade wooden platform to hold the thin, worn out spring matteress that would have been uncomfortable. I say "would have been" because I DID NOT STAY. The person checking me in had the wrong key for me (I was in room B, but had been given the key for room D) and when she left to go get the correct key I quickly made a reservation elsewhere. It was hot, with a tiny window that opened a sliver. The person who helped me was pleasant, given that it looked like she was very busy as there were always three or four people hovering around looking for help. It is Leicester, but the location seemed especially sketchy too. I wrote regarding my dissatisfaction and inquired about a refund as the location had been misrepresented. Communication has been spotty at best, with no definitive answer (I don't think). Only one short "we don't handle transactions here" message.
David
David, 2-night trip