As a previous reviewer wrote, this hotel is a wonderful place to relax and it is a true oasis. It is away from the hustle and bustle of the city, and is surrounded by trees. It was very peaceful to go swimming after a long day out in the heat and not have any noise. The service was great, and by the end of my stay everybody knew my room number. Because the hotel is outside the city, the hotel provides free tuk-tuks to downtown Siem Reap. Unfortunately, as wonderful as the hotel was, it had some drawbacks. I had to use a manual key to lock and unlock my door, which was attached to the card that turned on my room's power, so I could not put it in my wallet. My safe also used a manual key, so I also had to carry that with me wherever I went. Even after three days I could not lock/unlock my door in one attempt so it was very frustrating. In the mornings the shower had no water pressure, resulting in me having to take longer showers to get clean. The room layout was very nice with an interestingly designed shower, but as nice as the room was the toilet was just a toilet in a box, with a light that flickered as it turned on. The toilet room reminded me of what you might find at a campground. All in all, it was a fine hotel that I would stay at again, but I hope some updates can be applied in the future.