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Cinnamon Citadel Kandy

4.0 star property
Kandy hotel with 2 restaurants and outdoor pool

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Photo gallery for Cinnamon Citadel Kandy

2 restaurants, breakfast, lunch, dinner served; local cuisine
2 restaurants, breakfast, lunch, dinner served; local cuisine
View from room
Outdoor pool, open 9:00 AM to 7:00 PM, pool umbrellas, pool loungers
Exterior
At the foot of the Kandy hills, Cinnamon Citadel Kandy offers a serene retreat with a poolside bar and lush garden. Enjoy breakfast at one of two on-site restaurants, unwind in the sauna or lounge by the outdoor pool. Previous guests have praised its tranquil atmosphere.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Bar
  • Gym
  • Connecting rooms available
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness centre
  • Sauna
  • Children's pool
  • Pool bar
  • Room service
  • Babysitting
  • Airport shuttle
  • Terrace

Feel at home (6)

  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
The current price is £135
includes taxes & fees
23 Feb - 24 Feb

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Room

Minibar, in-room safe, desk, iron/ironing board

Deluxe Room

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Bidet
Private bathroom
  • 48 sq m
  • River view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Garden Terrace

Superior Garden Terrace | Terrace/patio

Superior Garden Terrace

Highlights

Terrace
Air conditioning
Connecting rooms available
TV
Private bathroom
Bidet
Hairdryer
Electric kettle
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room

Minibar, in-room safe, desk, iron/ironing board

Superior Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Private bathroom
Bidet
Hairdryer
  • 40 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior River View

Minibar, in-room safe, desk, iron/ironing board

Superior River View

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Private bathroom
Bidet
Hairdryer
Electric kettle
  • River view
  • Sleeps 3
  • 1 Double Bed

Similar properties

Outdoor pool, pool loungers

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  • Pool
  • Spa
  • Free parking
  • Free WiFi
8.8 out of 10, Excellent, (421)
The price is £112
includes taxes & fees
21 Feb - 22 Feb
Radisson Hotel Kandy
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About the area

Map
124, Srimath Kuda Ratwatte Mawatha, Kandy, 20000

What's nearby

  • Udawatta Kele Sanctuary - 6 min drive
  • Kandy Lake - 6 min drive
  • Royal Palace of Kandy - 7 min drive
  • National Hospital Kandy - 7 min drive
  • Temple of the Tooth - 9 min drive

Getting around

  • Colombo (CMB-Bandaranaike Intl.) - 158 min drive
  • Kandy Railway Station - 15 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Cafe 1886 By Salgado Bakers - ‬6 min drive
  • ‪Salgado Hotel & Bakery - ‬6 min drive
  • ‪Kandyan Muslim Hotel - ‬6 min drive
  • ‪Global Kitchen - ‬6 min drive
  • ‪Cinnamon Citadel Panorama Restaurant - ‬1 min walk

About this property

Cinnamon Citadel Kandy

Cinnamon Citadel Kandy is a great choice for a stay in Kandy. Guests can take a dip in the outdoor pool or grab a bite to eat at Vel Eliya, which is one of 2 restaurants and serves breakfast, lunch and dinner. A poolside bar, a fitness centre and a sauna are other highlights at this eco-friendly hotel.

Languages

English

At a glance

DONE

Hotel size

    • 119 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: anytime
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
    • Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (4 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • Babysitting*
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • On-site parking only available on request
    • Free secured on-site self-parking
    • Free on-site valet parking
    • Free on-site motorhome/coach/lorry parking
    • Wheelchair-accessible parking and van parking on site
DONE

Transfers

    • Airport shuttle from 6:00 AM to midnight*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–9:30 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Barbecue grills
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Babysitting (surcharge)

What to do

  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Sauna
  • No plastic water bottles
  • Banquet hall

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible lounge
  • Grab bar in shower
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Dining

Vel Eliya – This buffet restaurant serves breakfast, lunch and dinner.
Mahaveli Eliya – This fine-dining restaurant overlooks the garden and specialises in local cuisine. Guests can enjoy drinks at the bar.
Giri Sikara Lounge – This bar overlooks the pool.
Pool Bar – This bar is located by the pool. Guests can enjoy al fresco dining (weather permitting).

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 15 per person
  • Airport shuttle service is offered for an extra charge of USD 85 per person

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 50.0 per day

Parking

  • Guests must contact this property in advance to reserve on-site parking

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 7:00 PM

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards, debit cards and cash.
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Cinnamon Citadel
Cinnamon Citadel Hotel
Cinnamon Citadel Hotel Kandy
Cinnamon Citadel Kandy
Cinnamon Kandy
Citadel Kandy
Kandy Cinnamon Citadel
Kandy Citadel
Chaaya Citadel Hotel Kandy
Chaaya Citadel Kandy Hotel Kandy
Kandy Chaaya Citadel Hotel
Cinnamon Citadel Kandy Hotel
Cinnamon Citadel Kandy Hotel
Cinnamon Citadel Kandy Kandy
Cinnamon Citadel Kandy Hotel Kandy

Frequently asked questions

Does Cinnamon Citadel Kandy offer free cancellation for a full refund?

Yes, Cinnamon Citadel Kandy does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Cinnamon Citadel Kandy?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 9:00 AM to 7:00 PM.

Are pets allowed at Cinnamon Citadel Kandy?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Cinnamon Citadel Kandy?

Yes, there's free self and valet parking. Free motorhome/bus/lorry parking is available.

Is an airport shuttle service offered by Cinnamon Citadel Kandy?

Yes, an airport shuttle is available from 6:00 AM to midnight on request. The charge is USD 85 per person.

What are the check-in and check-out times at Cinnamon Citadel Kandy?

Check-in start time: 2:00 PM; check-in end time: anytime. Check-out time is noon. Contactless check-out is available.

What is there to do at Cinnamon Citadel Kandy and nearby?

Have fun with nearby activities such as hiking and practise your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a sauna and a fitness centre. Cinnamon Citadel Kandy also has a picnic area and a garden.

Are there restaurants at or near Cinnamon Citadel Kandy?

Yes, there are 2 on-site restaurants, featuring al fresco dining, local cuisine and garden views.

Does Cinnamon Citadel Kandy have any outdoor private spaces?

Yes, every room features a balcony.

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Cinnamon Citadel Kandy Reviews

Reviews

8.6

Excellent

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

This was a great stay! Comfortable and clean rooms. We loved the buffet breakfast, the hoppers were amazing!
Simren, 3-night trip

10/10 Exceptional

Great Place to Stay…
Staff were so attentive and eager to help. Beautiful surroundings, great location. Food was excellent. Would definitely come back.
Jocelyne, 2-night trip

10/10 Exceptional

Excellent Buffet
One of the best buffets that I've ever had. Very authentic. The pool was nice, and the balcony was a nice surprise as well. The resort sits on the bank of a river so walking is a bit limited. The staff goes above and beyond.
Robert, 1-night trip

8/10 Very good

Not bad, but could be better
Service, rooms and comfort was spot on. Can do better with food options and quality.
Anthony, 1-night trip

10/10 Exceptional

Serene spot in Kandy
The hotel was clean and well furnished. We had a balcony room which had fabulous view of the river, a great place for watching nature around you. It was very peaceful. The pool area is good with separate pool for toddlers. This also overlooks the river. The staff were excellent. All polite and helpful which you find a lot in Sri Lanka. The restaurant was buffet style and food good quality. We had an excellent 2 nights in Kandy. Hotel situated short distance from Town centre, uphill. Just a short ride in tuk tuk.
Anne, 2-night trip

10/10 Exceptional

Great hotel in scenic location but a bit out of centre. The staff were outstanding and the service faultless.
Catharine, 4-night trip

10/10 Exceptional

Beautiful quiet property with excellent service
Dilip C, 2-night trip

10/10 Exceptional

Beautiful views and gardens, wonderful breakfast in dining room overlooking the views. Excellent location, in the heart of Ella, walking distance to centre and yet feels secluded , quiet and peaceful in hotel.
patricia, 2-night trip

10/10 Exceptional

We recently stayed at the Kandy Citadel Hotel and had a wonderful experience. The rooms were comfortable, well-maintained, and offered a pleasant stay. I want to give a special mention to Sadun Fernando, one of the servers, who provided exceptional service. His attentiveness and friendly demeanor made our breakfast experience even more enjoyable. Overall, I highly recommend Kandy Citadel Hotel for its excellent hospitality and beautiful setting.
Hareesha, 1-night trip

8/10 Very good

Amazing view of the river behind the hotel. You can enjoy the view of the pool, river and trees while have a drink from the bar. staff was courteous and helpful.

10/10 Exceptional

I would have liked to see more vegetarian/vegan options on the dinner buffets. Location is about 15min from Kandy downtown -- depending on traffic this could be even longer. However, if you are looking for quite location this is perfect.
Pathmal, 1-night trip

6/10 Good

Mixed bag
Nice hotel with bar facing the pool. Very large room at the far end of the hotel with River view. Bar service was slow and had to go to bar to order drink. Bar was understaffed. Restaurant was badly laid out. Beef on buffet was tough. Large queues at entrance to buffet area. Squashed bug on top of toilet cistern. Overall hotel does not compare favourably with Habanara Cinnamon Lodge and Yala Cinnamon Wild. Staff were polite and friendly
Ian, 1-night trip

6/10 Good

I was annoyed with my registration status. I opted my reservation with breakfast included, but, hotels.Com made mistake with my reservation and this hotel denied to include complementary breakfast. I was told to pay extra for breakfast, this caused alternative arrangements on myself. My room was next to evening entertainment, music, and till midnight it was very disturbing. Payment expected only in US$, causing extra charges. Hotel location is good, but Hotels.Com mistake with reservation caused disturbance.
GOWRI, 5-night trip

10/10 Exceptional

2-night trip

10/10 Exceptional

1-night trip

8/10 Very good

Ramasamy, 1-night trip

10/10 Exceptional

Ramasamy, 1-night trip

10/10 Exceptional

Kolitha, 1-night trip

10/10 Exceptional

Kay, 1-night trip

10/10 Exceptional

Francesca, 1-night trip

10/10 Exceptional

Vaseharan, 1-night trip

10/10 Exceptional

Ben, 2-night trip

8/10 Very good

Sudhir, 1-night trip

8/10 Very good

Ravitha, 1-night trip

6/10 Good

Nice location Friendly staff, Insipid food
rajadurai noel, 2-night trip

General property information

Breakfast
Available
Parking
Free
Airport Transfer
Available
Reasons to Book
Great Location