Moon Palace The Grand - Punta Cana - All Inclusive

Property class: 5 and above
Luxury beachfront hotel with golf course, near Cana Bay Golf Club

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Putting you within a 10-minute drive of Cana Bay Golf Club, Moon Palace The Grand - Punta Cana - All Inclusive offers a private beach where you can enjoy cabanas, beach umbrellas, and sun loungers. There's plenty of fun with the 9 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and hydrotherapy. Casa Macao, one of 19 restaurants, serves breakfast, lunch, and dinner. Other highlights at this luxurious hotel include 2 beach bars, a golf course, and a casino.

Reviews

7.8 out of 10
Good

Popular amenities

  • Free breakfast
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
$495 nightly
The total price is $634
Nov 17 - Nov 18
Total with taxes and fees

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Grand Superior Deluxe Golf View

A hotel room with two beds, a TV, a dining area, and a large window with a view.

Grand Superior Deluxe Golf View

8.8 out of 10
Excellent
(17 reviews)
  • Golf view
  • 635 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

View all photos for Grand Junior Suite Golf View

A hotel room with a large bed, bedside lamps, a nightstand, a mirror, and a wooden headboard.

Grand Junior Suite Golf View

  • Golf view
  • 635 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

View all photos for Grand Superior Deluxe Ocean View

A hotel room with a bed, seating area, and a view of the city.

Grand Superior Deluxe Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 641 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

View all photos for Grand Swim-Up Suite

A pool area with a hot tub, lounge chairs, and a view of a hotel building.

Grand Swim-Up Suite

  • Resort view
  • 640 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

View all photos for Grand Governor Suite Ocean View

A modern kitchen with a bar area, wooden chairs, and pendant lighting.

Grand Governor Suite Ocean View

  • Ocean view
  • 1317 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Grand Family Suite Golf View

A hotel room with two beds, a large mirror, wall art, and a bench.

Grand Family Suite Golf View

  • Golf view
  • 1281 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Grand Family Suite Ocean View

A hotel room with two beds, a sitting area with a table and chairs, a TV, and a large window with a view.

Grand Family Suite Ocean View

  • Ocean view
  • 1281 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Grand Presidential Suite Golf View

A modern hotel room with a large bed, bedside tables, a desk with chairs, a large window with curtains, and a mirror.

Grand Presidential Suite Golf View

  • Golf view
  • 178 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Grand Presidential Suite Ocean View

A modern living room with a round dining table, a sofa, and a large window with a view.

Grand Presidential Suite Ocean View

  • Ocean view
  • 1957 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Three Bedroom Villa - Ocean View

A modern dining area with a pool table, a kitchen, and a living area with a TV displaying a tropical beach scene.

Three Bedroom Villa - Ocean View

  • Ocean view
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Double Beds

View all photos for Four Bedroom Villa - Ocean View

A modern living room with a dining area, kitchen, and a large window.

Four Bedroom Villa - Ocean View

  • Ocean view
  • 4 bedrooms
  • Sleeps 12
  • 3 King Beds and 2 Double Beds

View all photos for Three Bedroom Oceanview Rooftop Villa

A modern outdoor lounge area with a pool table, chairs, a billiards table, and potted plants.

Three Bedroom Oceanview Rooftop Villa

  • Garden view
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Double Beds

View all photos for Four Bedroom Oceanview Rooftop Villa

A modern indoor space with a pool table, dining area, and staircase.

Four Bedroom Oceanview Rooftop Villa

  • Garden view
  • 4 bedrooms
  • Sleeps 12
  • 3 King Beds and 2 Double Beds

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About the neighborhood

Map
Boulevard Turístico del Este, Punta Cana, La Altagracia, 23000

What's nearby

  • Cana Bay Golf Club - 10 min drive - 3.4 km
  • Punta Blanca Golf Course - 12 min drive - 7.3 km
  • Iberostar Golf Course - 12 min drive - 9.7 km
  • Cocotal Golf and Country Club - 14 min drive - 13.8 km
  • Arena Gorda Beach - 15 min drive - 10.2 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 41 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪La Altagracia - ‬14 min drive
  • ‪Marketplace Buffet - ‬10 min drive
  • ‪Casa Macao - ‬1 min walk
  • Habibi
  • ‪Quisqueya - ‬14 min drive

About this property

Moon Palace The Grand - Punta Cana - All Inclusive

  • Putting you within a 10-minute drive of Cana Bay Golf Club, Moon Palace The Grand - Punta Cana - All Inclusive offers a private beach where you can enjoy cabanas, beach umbrellas, and sun loungers. There's plenty of fun with the 9 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and hydrotherapy. Casa Macao, one of 19 restaurants, serves breakfast, lunch, and dinner. Other highlights at this luxurious hotel include 2 beach bars, a golf course, and a casino.

All inclusive details

  • This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • All buffet and à la carte meals and snacks included
    • 24-hour room service (limited menu)
    • In-room minibar (all beverages included)
    • In-room liquor dispensers

Land activities

    • Fitness facilities
    • Miniature golf
    • Tennis
    • Kids club

Entertainment

    • Onsite entertainment and activities
    • Access to onsite nightclubs

At a glance

CHECK-IN
3:00pm
CHECK-OUT
12:00pm

Hotel size

    • 1662 rooms

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)
    • Free supervised childcare
    • Free children's club

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 25+ Mbps)

Parking

    • Free uncovered onsite self parking
    • Free uncovered onsite valet parking
    • Wheelchair-accessible parking on site
    • Limited self and valet parking on site

Transfers

    • Airport shuttle on request (available 24 hours)*

Other information

    • Designated smoking areas

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Reviews

Moon Palace The Grand - Punta Cana - All Inclusive Reviews

7.8

Good

8.4

Cleanliness

8.0

Amenities

8.0

Staff & service

8.0

Property conditions & facilities

Reviews

Verified review

10/10 Exceptional

Very beautiful and fun resort! Lovely and helpful staff. We look forward to our next stay.
Verified review

8/10 Very good

This hotel has a lot of potential, but definitely not ready yet. I believe that it needs at least 6more months in order to be acceptable at the expected standards. Now, don’t get me wrong, if you get a good deal and go knowing that is not going to be the full experience as we did, you will have a great time. The service is very good, the drinks and food are excellent and the amenities that are ready are also very nice. The spa is great. Its has a lot of pools, plenty of chairs, and pool beads. The kids pools and water parks are great, same as kids club. No nights shows or special activities yet. Half of the restaurants are open. The French and Greek are the best. Room is very spacious and amenities are excellent but still some construction views and some construction dust surrounding them. The hotel have premium licor and food quality is high. I believe it will be the best hotel in Punta Cana in 2027.
Verified review

10/10 Exceptional

I loved this hotel and will definitely return once the resort is fully open. The resort is beautiful, modern, and very convenient. One of my favorite things was that the restaurants and entertainment areas are air-conditioned, which makes a huge difference compared to many other resorts. I also loved that there are plenty of bars throughout the property, so you never have to wait long for a drink. The golf carts that shuttle guests to the beach were another great convenience. As for the downsides, we called room service twice to request coffee pod refills, but they never arrived. We also had an issue with our concierge, Ruben. He told us he had booked one of the restaurants for a birthday celebration, but when we arrived, we discovered that no reservation had been made. Thankfully, the restaurant manager stepped in, resolved the situation, and made up for the inconvenience, which we truly appreciated. Overall, it’s a beautiful resort with plenty of activities and amenities. Once all of the facilities are fully open, I think the experience will be even better. Despite the few issues we encountered, we had a wonderful stay and look forward to coming back.
Verified review

2/10 Poor

The property itself was beautiful, and our room was clean and comfortable. However, the level of service and treatment from several staff members significantly impacted our overall experience. As a father traveling with my wife and two daughters, I was disappointed by the lack of professionalism, courtesy, and customer service throughout our stay. On multiple occasions, staff were rude or dismissive when we requested assistance, often responding with attitude rather than support. One concerning incident occurred at the Wired Lounge, where a staff member told my family they had to leave because my 13-year-old daughter was wearing a cover-up. After it was clarified that there was no dress code violation, no apology was offered for the way she was approached or made to feel uncomfortable. The individual was not wearing a name tag, and when we raised the issue with Public Relations, he could no longer be located. At the FlowRider, my children were waiting in line in the sun when another guest, who had been sitting in the shade, approached them and said they could not go because it was his turn. When I later spoke with my children, the guest became confrontational. The staff member overseeing the area did not de-escalate the situation and instead sided with the guest. The concern was not only the person, but also the inappropriate manner in which my children were addressed and the staff’s handling of the situation. I hope management takes this feedback seriously.
Verified review

8/10 Very good

This will eventually become a very nice hotel. Given our attendance 10 days after its opening, about 60% of the hotel was completed. As a result, we weren’t able to enjoy everything that is listed. However the great thing is they offered us a complimentary return visit for the same number of people and number of days! The Pros: They have the best fitness center I’ve ever seen at a resort. It has a spin room, boxing room, polytechnics room, stair masters, treadmills all looking out at the beautiful golf course. There are plenty of seating areas throughout the resort. The bowling center (about 13-14 lanes) and sports bar was nice, especially during NBA finals. The best restaurant to book was the Mediterranean restaurant. Food was very nicely seasoned and great portion size. The hotel is very spacious and you never feel like it’s tons of people. The Cons: Ocean view is NOT what you think. DR has some type of restriction where this resort had to be so far away from the ocean. So it really is like viewing the ocean from a distance past a forest. We purchase ocean view but it was nothing but construction and forestry. The pool closed very early like at 6pm. The food wasn’t the best at the restaurants we booked (Italian, Mexican). They ran out of some of the items listed and it wasn’t seasoned well. The spa was ok. Our therapist did a lot of rubbing rather than massaging. For the price, it wasn’t worth it to me or my husband (a couples massage was almost $700).
Verified review

6/10 Good

Deluxe golf course view rooms were big with a hot tub on the balcony. Nice bathroom which needs some towel racks. There are only 2 pegs to hang towels. Restaurant food was spotty, some great, some average. Some had great service-Agra, Cantina, Momo, and others were very slow. Getting reservations for a large group was difficult. Language was a barrier throughout the resort. No one was sure about what was open and what wasn’t. Even at the customer relations desk. If you showed them something in the app, they had no clue it even existed. They made reservations for us at restaurants that were closed that day. It seemed like no one knew anything. Pools that were open were lovely the beach was a walk but nice-although waves were red flag. It was great to have chairs and towels available everywhere with no problem getting them.The water slides and wave rider were great. It was fabulous to have the arcade available at no charge. Otherwise the kids would have nothing to do in the evening. Pools close at 6:00. More entertainment for kids and teens is needed. I hope they never start charging for the arcade or wave rider. It makes a huge difference to have it available at no charge. There was so much construction that we weren’t prepared for. So many things weren’t open yet. We should have been made aware of this when we booked. You could hear hammering at 11pm. This resort will be fabulous when everything is open-unless it is too crowded and there are charges for amenities.
Verified review

10/10 Exceptional

Awesome hotel for family vacation
Verified review

6/10 Good

It’s an amazing hotel but they reallyyyyy neeeeed work in the Dominican employees and the beach was reallyyyy bad.
Verified review

8/10 Very good

The staff was super nice and welcoming. The hotel is super clean and everything is super convenient to find. The only issue is that they are still under construction in many different areas of the hotel and you see a lot of the workers around. Also many of the restaurants haven't opened yet and the ones opened are really hard to get reservations. Overall are really recommend it and can't wait to go back once they are done with everything. Food was great, entertainment was great. Drinks are great! Our favorite spot was Nativo cafe!!
Verified review

4/10 Fair

This resort might be very nice in 2-3 years. Might. It is beautiful and luxurious but a long way from being 100% complete. Food is below average at best. Staff is just not even close to being able to provide the service one would expect from a luxury resort. The training is years off. This resort could be one of the finest in the DR. But it has a long way to go and I hope they succeed. I’d wait 2 years to give it a try
Verified review

4/10 Fair

I came here for a wedding and I would never, ever recommend this resort because: 1. Food was terrible or very average. I had better sandwiches at 7-11, my creme brûlée was soupy/just milk, and room service food tasted cheap (esp the pizza and chicken soup). Honestly, the worst dining experience I’ve ever had. 2. The staff seemed VERY inexperienced. Some were even rude (Santiago especially). They couldn’t help my group get their resort credits, they couldn’t point me to a manger to speak with, one bartender couldn’t make a simple mojito, and a worker in the store asked us to get her a free sandwich from the cafe because the resort doesn’t allow them to eat there. 3. The whole experience felt like a big scam. Salesmen kept trying to push me to book a future trip after I repeatedly told them to leave me alone. And the resort credits barely got you anything at the resort — just spa and excursion services that I didn’t want. 4. My shower smelled terrible, like mold and mildew. I would encourage folks to go anywhere else besides this resort. The “all inclusiveness” isn’t luxury or high quality at all.
Verified review

2/10 Poor

Construction is going on there! Do not waste your time and money!
Verified review

6/10 Good

Was problem wire ac Was insects on bad And cockroaches in room Overall the hotel is great
Verified review

4/10 Fair

The property was always dirty with lots of bugs and dust and staff didn’t clean well. The beds would get fixed in the room but nothing else would get cleaned or restocked. Hallways weren’t vacuumed, elevators would have dirt and liquid on the floor and staff were rude at times. There weren’t much food options for sea food, so if you don’t eat meat or chicken you don’t have many options.
Verified review

6/10 Good

It’s not finished and there is a ton of construction going on. It’s not organized and employees do not understand a lot of questions. Resort credits are a joke. The pools are great and the water sides are great. Ice cream is also good. The arcade is good because all the games are free. I suspect that could change. It should be wonderful in the future but right now it’s not completely finished and a lot of stuff is not open or complete. We loved the pools that were open.
Verified review

2/10 Poor

Our experience at Moon Palace The Grand Punta Cana was very disappointing, especially since we were traveling to celebrate our anniversary. We paid for an ocean-view room, but upon arrival, we were assigned a room facing a construction zone. We requested a change immediately, but they were unwilling to resolve the issue. The next day, they kept us waiting all day with promises that they would move us—giving us a different time each time—until they finally did. Unfortunately, the problems didn't end there. In the new room, the pillows had a very unpleasant odor. We called to have them replaced, but no one ever came. We also waited practically a whole day just to have a simple bottle of water delivered. As for the food, it was one of the biggest disappointments. The restaurants were always packed, and getting a table was very difficult. We found the Greek restaurant to be very poor; the French restaurant also left much to be desired, and the sushi at the Japanese restaurant was of very low quality. For a hotel of this caliber and at the price we paid, we expected a much better dining experience. The staff, in general, were friendly and tried to take good care of us, but the hotel gives the impression that it isn't quite ready to receive guests yet. Many areas are still under construction, with constant noise from hammers, machinery, and workers during the day, which disrupts rest and the overall experience. Furthermore, neither the casino nor the nightclub is open.
Verified review

10/10 Exceptional

Excelente hotel, lo recomiendo al 100 %
Verified review

8/10 Very good

Personnel super et bonne nourriture. Bonnes activités pour les enfants/ado.
Verified review

6/10 Good

Apenas tienen 4 meses que abrió el hotel, las atenciones de los empleados fue buena, pero manager y otros staff fue pésima,
Verified review

10/10 Exceptional

Mi estancia fue excelente la atención espectacular. Una grata experiencia, recomendada!’nn
Verified review

6/10 Good

O hotel está inacabado, muitas obras em andamento. Ficamos em um quarto ao lado do predio em construção, o que nos rendeu uma varanda cheia de pó o tempo todo. Os funcionários são incríveis, sempre tentando dar o melhor, porem ainda bastante confusos com protocolos. Será incrível, mas eu só pensaria em retornar em uns 2 anos para que tudo esteja em seu devido lugar. O hotel não deveria estar aberto ainda.
Verified review

8/10 Very good

This property will be excellent once construction is complete
Verified review

10/10 Exceptional

El hotel es muy grande y bonito, pero está en construcción y para mí fue muy desagradable porque hay muchos roídos y no se podía descansar, además al vender el hotel ofrece muchas cosas que todavía no está disponible,
Verified review

10/10 Exceptional

Excelente hotel a pesar de no estar terminado
Verified review

10/10 Exceptional

Excelente hotel demasiado bueno,