Stayed for two nights, First night tired from traveling, webt straight to bed , woke up both of us bitten from mosquitoes, (all windows closed)
FIrst thing in a morning made a complain at reception, she gave me mosquito repelent.to put on wall outlet.
Even that i choose to do payment when i stay ,my credit card was charged for one night before i checked in.
Receptionist told me that its only pre authorisation. I showed to her thay its not pre authorisation but charge.
Next day when i checked out i was charged again full price for two nights, again i showed both transfers she told me that during the day first transfer will be returned to me, but still nothing.
I wrote email to hotel and they wrote me back that it takes from 72h to 21 days.
It showes 4 star hotel but 1 star its more than enough.