The location of the property is outstanding. The views of the historical city of Port and Douro River are mesmerizing and unforgettable, day or night. The service is impecable from the moment you enter the property, front desk personnel and very knowledgeable concierge staff. Young, pleasant and helpful staff all the way around. Our room, in the higher priced area of the hotel, is well appointed but dated in decor. Had to ask for a change of mattress and pillow top as it was lumpy on first night. it was changed for the better....That said, the room size was ample and so was the bathroom. Nice robes, slippers and lovely toiletries. Tired bathroom appliances (ie toilet seat, basin counters..BUT good shower, good water pressure). Impecable and very nice accommodating housekeeping staff. Turn down service as expected. To compete with a Four Season property, the rooms needs to be updated. The SPA was amazing. Great masseuses! top notch SPA facility. Indoor pool with amazing views of the city of Porto and Douro river. I would stay again at The Yeatman. I am hoping though the mattresses are updated at the very least. The Staff made up for the lacks described above.