This resort could easily be improved upon. First however, for fairness, the place is as cleanest as you could ever expected. Not only the bathroom, not only the room, but everywhere you visit within the hotel area is tidy and clean. The garden is also well maintained. Secondly, the service awareness of the staff is amazing. They simply want to take care of you, not in the annoying fashion. Both the restaurant staff and the reception staff are outstanding. I gathered some names, Sunny, Aye, Mr. Ram, Phrae and Meena. Apologies for those who I do not recall, but everyone deserves this attention.
There are two flaws in this resort. First, most services are unjustifiably expensive. 200%-300% compared with any normal prices around. This includes laundry, massage, food/drinks. Speaking of which, the food is not good. Neither the food in the restaurant, nor at the breakfast. They really try, though the food is in low standards. All these end up in ridiculous and embarrassing situation where most guests dine in a nearby restaurant together. A more mature chef should run the kitchen, and a manager who knows about cousin should be recruited and the prices could and should be normalized. Last but not least, a Russian couple run the hotel. The lady is present most of the time, which is nice, but must change her attitude. She wants everyone to realize that she is the supervisor, by patronizing the staff. This is an outdated and wrong way. I'd step away and outsource the management job.