Using the code to go up the elevator was ok but it was very difficult getting the room door open; had to do it over and over, pressing *first didn't always help. The bed was supposed to be a queen. It was not. More like a double. And the mattress was very soft, sinking down in the middle, so for two people, we were always rolling into one another, and we are not large people; so we did not sleep well. There was no desk or anyplace you could put a laptop. No USB ports, and very few outlets around the room where you could plug in a charger. I had to unplug the coffee machine in order to plug in my phone charger. The closet must have been designed by a giant. The rod was over 6 feet up. I am just barely 5 ft. so to hang anything, I had to stand on my tip toes and jump a little. Ridiculous! There were empty shelves way up at the top of the closet, close to 7 ft up! I don't know how anyone could use those. The bathroom looked beautiful, all white marble. But the shower also had a marble floor with no ridges or grooves. Very slippery, no hand rails to hold on to. Very unsafe. The young women who came around to make up the room were very friendly and accommodating. There were a few tea bags in the room, all herbal teas I dislike. I asked for any kind of plain black or green tea. They went and looked, but there was non. But they tried their best. Most hotels have some kind of breakfast tea.