"We stayed six nights in a Superior Suite at Villa Elixir at the end of a three-week trip to India. Sadly, it was a disappointing experience.
Our room backed onto a noisy road, the window didn’t fully close, and mosquitoes were an issue with no net provided. The pool was green on arrival, then heavily chlorinated and unusable for the rest of our stay.
Breakfast was very basic (curry, fruit, slices of white bread with butter and jam, and a flask of milk-tea and coffee), the kitchen staff were unwelcoming. We ended up eating breakfast elsewhere and paying to swim at other facilities.
Other problems included cold showers throughout the stay (despite reporting it), no hand towels, very harsh ceiling lighting instead of bedside lamps, and only two coat hangers with no extras available. One bedside socket didn’t work whilst the air conditioning was ok but neither particularly quiet nor effective. Laundry arrangements were disorganised, and the payment processing was unnecessarily complicated.
Positives: the hotel itself appeared clean, the room was spacious with a comfortable bed and good blackout curtains, and the location is within walking distance of the beach and much of Kochi. There are pleasant seating areas, and our balcony overlooking the pool was nice.
Full credit to Akshay on reception, who was always polite and tried his best to help, though he seemed unsupported by management."
