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All properties in Cotai, Macau SAR

Sheraton Grand Macao

Luxury hotel with full-service spa, connected to the convention centre, near The Grand Canal Shoppes

  • Free WiFi
From
£50

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The Londoner Macao,Estrada do Istmo. s/n, Cotai, Macau SAR
8.4.Very good.
  • The room is great, big and clean, but it take a long time to check in

    Dec 6, 2019

  • Excellent location. Lovely large bedroom. Spotlessly clean. Comfortable bed and pillows.…

    Oct 30, 2019

See all 2,695 reviews

Official standards

This property advises that it adheres to Commitment to Clean (Marriott) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Guests are provided with free hand sanitiser

Guests rated location

Shopping
Convenient
Safe
Walkable
Dining options

The following facilities or services will be unavailable from September 1 2021 to September 19 2021 (dates subject to change):
  • Dining venue(s)
    • Parking available
    • Pool
    • Free WiFi
    • Airport transfer
    • Gym
    • Air Conditioning

    Property highlights

    Main amenities

    • 4001 guestrooms
    • Daily housekeeping
    • 2 restaurants and pool bar
    • Full-service spa
    • 2 outdoor pools
    • Breakfast available

    For families

    • Free cots/infant beds
    • Children's pool
    • Rollaway/extra beds (surcharge)
    • Connecting/adjoining rooms available
    • Private bathroom
    • Separate bathtub and shower

    What’s around

    • The Grand Canal Shoppes - 3-min walk
    • Cotai Arena - 11-min walk
    • Cotai Strip - 16-min walk

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Deluxe Room, 1 King Bed, Non Smoking
    • Deluxe Room, 2 Single Beds, Non Smoking
    • Deluxe Room, 1 King Bed, Non Smoking, View
    • Deluxe Room, 2 Single Beds, Non Smoking, View
    • Club Room, 2 Single Beds
    • Club Room, 1 King Bed
    • Executive Suite, 2 Single Beds
    • Executive Suite, 1 King Bed, Non Smoking
    • Club Suite, 2 Bedrooms, Non Smoking
    • Deluxe Suite, 1 Bedroom, Non Smoking
    • Deluxe Suite, 1 Bedroom, Non Smoking
    • Executive Deluxe Suite
    • Ambassador Suite
    • Presidential Suite, 1 Double Bed
    • Terrace Suite

    What’s around

    Landmarks

    • The Grand Canal Shoppes - 3-min walk
    • Cotai Arena - 11-min walk
    • Cotai Strip - 16-min walk

    Getting around

    • Hong Kong International Airport (HKG) 45-min drive
    • Macau (MFM-Macau Intl.) 4-min drive
    • Zhuhai (ZUI-Jiuzhou Ferry Port) 17-min drive
    • Zhuhai (ZUH-Sanzao Intl.) 65-min drive
    • Free airport shuttle
    map
    See on map
    The Londoner Macao,Estrada do Istmo. s/n, Cotai, Macau SAR

    At a glance

    Hotel size

    • This hotel has 4,001 rooms
    • This hotel is arranged over 41 floors

    Arriving/leaving

    • Check-in time 3:00 PM-midnight
    • Check-out time is 11 AM
    • Express check-out

    Restrictions related to your trip

    • Check COVID-19 restrictions.

    Special check-in instructions

    Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

    Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

    Pets

    • Pets not allowed (service animals welcome)

    Internet

    • Free WiFi in public areas
    • Free WiFi and wired Internet access in rooms

    Transfers

    • Free airport shuttle from 10 AM to 10:30 PM

    Parking

    • On-site self-parking (MOP 300.00 per day)
    • Wheelchair-accessible parking and van parking on site
    *See fees & policies for additional details or extra charges

    In the hotel

    Food and drink

    • Buffet breakfast daily (surcharge)
    • 2 restaurants
    • Poolside bar
    • 24-hour room service

    Things to do

    • Number of outdoor pools - 2
    • Children's pool
    • 24-hour fitness facilities
    • Full-service spa
    • Spa treatment room(s)
    • Golfing nearby
    • Pool cabanas (surcharge)
    • Steam room
    • Pool sunloungers
    • Sauna
    • Pool umbrellas

    Working away

    • Business centre
    • Number of meeting rooms - 13
    • Conference space
    • Conference space size (feet) - 267827
    • Conference space size (meters) - 24882
    • Conference centre

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Dry cleaning/laundry service
    • Laundry facilities
    • Hair salon
    • Luggage storage
    • Wedding services
    • Multilingual staff
    • Porter

    Facilities

    • Number of buildings/towers: 2
    • Year Built – 2012
    • Lift
    • ATM/banking
    • Designated smoking areas (fines apply)

    Accessibility

    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair accessible
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible parking
    • Wheelchair-accessible public bathroom
    • Wheelchair-accessible concierge desk
    • Wheelchair-accessible van parking
    • Valet for wheelchair-equipped vehicle
    • Wheelchair-accessible path to lift
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible spa
    • Wheelchair-accessible pool
    • Wheelchair-accessible fitness centre
    • Wheelchair-accessible meeting spaces/business centre
    • Wheelchair-accessible on-site restaurant
    • Wheelchair-accessible lounge
    • Visual alarms in hallways
    • Handrails in stairways
    • Wheelchairs available on site
    • Lowered electrical outlets in bathroom
    • Lowered peephole/view port in door
    • Lowered locks/deadbolt
    • Height-adjustable showerhead
    • Grab bar - near toilet
    • Grab bar - in bathtub
    • Transfer shower
    • Lever door handles
    • Wheelchair-width doorways

    Languages Spoken

    • Chinese
    • English
    • Filipino
    • Indonesian
    • Japanese
    • Korean
    • Portuguese

    In the room

    Home comforts

    • In-room climate control (air conditioning)
    • Bathrobes
    • Slippers
    • Iron/ironing board

    Sleep well

    • Hypo-allergenic bedding available
    • Blackout drapes/curtains
    • Soundproofed rooms
    • Premium bedding

    Things to enjoy

    • Separate sitting area

    Freshen up

    • Private bathroom
    • Deep soaking bathtub
    • Free toiletries
    • Hair dryer

    Be entertained

    • 42-inch LCD TV
    • Pay films
    • Premium TV channels
    • IPod docking station

    Stay connected

    • Desk
    • Free WiFi
    • Phone

    Food and drink

    • Free bottled water

    More

    • Daily housekeeping
    • In-room safe (laptop compatible)
    • Connecting/adjoining rooms available

    Special features

    Spa

    Shine has 15 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a spa tub.

    The spa is open daily. Guests under 18 years old are not allowed in the spa.

    Dining

    Feast – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.

    The Conservatory – On-site restaurant. Open daily.

    Fees & policies

    Optional extras

    • Buffet breakfast is offered for an extra charge of MOP 248 for adults and MOP 100 for children (approximately)

    Children & extra bedsPay at property

    • Rollaway beds are available for MOP 300.0 per night

    PetsPay at property

    • Service animals exempt from fees

    ParkingPay at property

    • Self-parking costs MOP 300.00 per day

    Pool, spa & gym (if applicable)Pay at property

    • Guests under 18 years old are not allowed in the spa
    • Children under 12 years old are not allowed in the swimming pool without adult supervision
    • Guests under 18 years old are not allowed in the fitness facility
    • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

    Hygiene & cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

    This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

    This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

    Policies

    The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

    This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    This property accepts Visa, Mastercard, American Express, JCB International and cash.

    Guests booking Club Room types at this property are granted Club access for the number of adults on the reservation. Additional adults and children over age 3 are charged access fees.
    Guests age 13 and older will be considered adults.

    Also known as

    • Sheraton Grand Macao Hotel Cotai Central
    • Sheraton Macao Hotel Cotai Central
    • Sheraton Grand Macao Hotel Cotai Central
    • Sheraton Grand Macao Hotel Central
    • Sheraton Grand Macao Cotai Central
    • Sheraton Grand Macao Central
    • Sheraton Grand Macao Hotel Central
    • Sheraton Grand Macao Hotel
    • Sheraton Grand Macao Cotai
    • Sheraton Grand Macao Hotel Cotai
    • Sheraton Grand Macao Cotai Strip
    • Sheraton Grand Macao Hotel Cotai Central
    • Sheraton Grand Macao Cotai Central
    • Sheraton Grand Macao Central
    • Sheraton Grand Macao Hotel
    • Sheraton Grand Macao Cotai
    • Sheraton Grand Macao Hotel Cotai
    • Sheraton Grand Macao Cotai Strip
    • Sheraton Grand Macao Hotel Cotai Central

    *See fees & policies for additional details or extra charges

    FAQs

    • Yes, Sheraton Grand Macao does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes. Self-parking costs MOP 300.00 per day.
    • Yes, there are 2 outdoor pools and a children's pool.
    • Sorry, pets aren't allowed, but service animals are welcome.
    • You can check in from 3:00 PM - midnight. Check-out time is 11 AM. Express check-out is available.
    • Yes, there are 2 on-site restaurants, featuring international cuisine. The dining venue(s) will be unavailable from 1 September 2021 to 19 September 2021 (dates subject to change). Nearby restaurants include Bene (4-min walk), The Tasting Room (12-min walk) and Jade Dragon (12-min walk).
    • Yes, a free airport shuttle is available from 10 AM to 10:30 PM at scheduled times.
    • No, this hotel doesn't have a casino, but Venetian Macao Casino (3-min walk) and Cotai Strip (16-min walk) are both nearby.
    • Sheraton Grand Macao has 2 outdoor pools and a spa, as well as a 24-hour fitness centre.
    8.4.Very good.
    • 8.0.Very good

      Good location to explore Macau. Bathroom floor in room was not clean when we arrived.

      1 night romance trip, Oct 24, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      Clean and big room What I didn’t like ? - nothing.

      3 night romance trip, Oct 22, 2019

      Verified Expedia guest review

    • 8.0.Very good

      The location is very good, the room was excellent and very clean. Would definitely stay there again if I am ever in Macau again.

      3 night romance trip, Jun 26, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      The value is amazing for what you get: it's a really great room and the service was fantastic: we needed this and that and they always answered quickly. Highly recommended!

      2 night family trip, Jun 19, 2019

      Verified Expedia guest review

    • 8.0.Very good

      The food court needs to include some continental cuisine outlets too. The property otherwise is nice and kids enjoyed pool time a lot. Location is great.

      1 night family trip, Jun 15, 2019

      Verified Expedia guest review

    • 8.0.Very good

      Good services and comfortable for travel to airport

      3 night trip with friends, May 26, 2019

      Verified Expedia guest review

    • 8.0.Very good

      Staff at the Lobby was helpful. Housekeeping was not doing the job well.

      2 night family trip, May 11, 2019

      Verified Hotels.com guest review

    • 8.0.Very good

      Comfortable stay

      A great break! Very comfortable room. Macao was a very interesting place to visit

      Elisa, 1 night family trip, Feb 18, 2019

      Verified Hotels.com guest review

    • 8.0.Very good

      Fast check in, just too many people at lobby.......

      Nacchan, 1 night trip, Jan 17, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      Fabulous location, friendly staff, amazing room.

      Brilliantly located hotel, great shops and restaurants inside (we particularly loved Crystal Jade). Staff were great, and even left us surprise chocolates and rose petals on the bed as it was our honeymoon. Incredibly comfy bed made for a great nights sleep.

      1 night romance trip, Dec 30, 2018

      Verified Hotels.com guest review

    See all 2,695 reviews