It was my first time to stay in this hotel and nothing was good about with my 4 night stay. Firstly, upon checking in, they gave us a room with a broken air-conditioned (should they check the condition of the room utilities before assigning guest?). Reported to the reception several times, waited, finally shifted another room, which the receptionist couldn't do anything but to give us an upgraded room- 1 bedroom with stinky sofa set but at least the air-conditioned is working.
The staffs are not approachable- from Security to reception and Spa reception. On my second night, went outside and was tired enough and on our way to the room, surprisingly, one of the security run towards and asked us impolitely if we have a room and where are we going? He looked as if we are trying to roam around their hotel... This made us feel terrible and not welcome at all. Many more issues to mention but one thing for sure I will NOT definitely book this hotel again.