This hotel is a family run business and there are only 2 employees, so it's not always manned. Due to our flight delay, we didn't reach the hotel until 11 p.m.! We called the hotel manager, Robin, and he arrived 30 minutes later in a taxi. He even stayed at the hotel later than usual to receive our bags that the airlines left behind so that me and my friend could enjoy the city. Needless to say, the customer service we received was 5 star and the quality of the room was superb. Also, it's easy to get to the city center if you don't mind walking 15 minutes to the metro.