2/10 Poor
8 Jan 2025
Very bad stay
I had a disappointing stay at this hotel.
First, the lift was out of order for two days, which was extremely inconvenient, especially since I was staying on the 4th floor. Despite raising the issue, nothing was done to resolve it, and at check-out, no one even asked how my stay was. Very poor customer service.
The real issue came with a housekeeping staff member. Around 10:00 am, as I was opening my door, she approached me and asked if I wanted my room serviced. I politely requested that she return later as I needed time to get ready. She responded very disrespectfully, chewing gum, and said in German (which I understood) that it had to be done now or not at all.
I only needed new towels, so I went inside to gather the used ones. Without asking for permission, she entered my room, emptied the bin, and handed me two new towels while I gave her mine. To make matters worse, one of the towels had hair all over it, which is both unhygienic and unacceptable.
I left my room around 10:30 am, so there was still plenty of time for housekeeping to return later, but her insistence on cleaning at that moment, paired with her rude attitude, was completely unnecessary.
Additionally, my room was located in a very noisy area, making it hard to rest. There was also no hairdryer, which I found strange for a hotel.
I won't be returning or recommending this hotel to anyone.
Angelika
Angelika, 4-night trip
Verified Hotels.com guest review
