Beautiful Hotel, But Disappointing Service and Breakfast
The hotel is beautiful, with lovely views and great amenities. Our room was neat and spacious, and the beds and bedding were exceptionally comfortable.
Unfortunately, the overall experience did not live up to the hotel's appearance or the price we paid. We arrived at around 9 pm and were made to feel unwelcome, which was a disappointing start to our stay.
Our room (220) also had a leaking air conditioner, which left water all over the floor, and the shower drainage needs attention.
Breakfast was particularly disappointing. The selection was limited, the food was below standard, and the coffee was served cold. There was also very little service or assistance from staff. The quality of the breakfast and the lack of hospitality were completely out of keeping with what you would expect from such a beautiful hotel.
While the views, amenities and comfortable beds were definite positives, they were not enough to make up for the shortcomings. Overall, the experience was not worth the money we spent, and unfortunately, we would not return.