The hotel itself is stunning, and deserves a 5. The adjoining park, with waterfalls, caves and wildlife (birds) is also outstanding and worth every euro for entrance fee. The staff at the front desk was also somewhat helpful and friendly. Where this hotel needs some work is at the bar and the restaurant. Staff at both location is not helpful, not friendly, and you actually wonder why they chose this as their job. One thing is not not speak English, but it's another thing to not even try, be rude, and keep repeating fast and loud things in Spanish, with not even a friendly smile and some hand gestures. We were told that the bar served food, but when we asked the bartender for the menu, he sent us to the restaurant. The food choices in the restaurant is also dismal. We had the fish soup, and the hake dish, and they were both too salty, and frankly inedible. Also note that you'll have to walk some distance between the parking and the reception.