We booked a standard double room with a balcony via Expedia. I emailed specifically to ensure a balcony is included. Hoover, when we we got to the property we were provided with a room on the ground floor facing the kitchen. I went to the reception and the small girl who looks no older than 13 said we don’t have any rooms with a balcony so I asked to speak to a manager and then the manager stated that the only way you can get a Balcony is by upgrading your room to a deluxe room for an extra €55 which was a total inconvenience but due to it being my partners birthday I just paid. The food is good but the chefs use way too much oil. Quite a few options but could be more. I advise not to get the sea bass that the chef cooks right in front of you, he doesn’t know what his doing and he doesn’t know when it’s cooked. He served me a raw piece of fish that was literally frozen and raw inside. The young staff are amazing they are always on point they approach you and ask if you want anything and make conversations. They are always on the move and never stop. Especially one girl with blonde and brown shoulder length hair who made me and my partners experience an amazing one by making us feel welcome, she should definitely get promoted or a pay rise . Overall, the young staff work so hard whilst the managers just sit there and give orders instead of being real true leaders and get involved.