4/10 Fair
10 Sept 2019
Pictures don't reflect the reality
What was supposed to be a relaxing experience ended up a semi-disaster. Knowing there is not much to be done in an area like Mani we were planning to spend most of our time in the hotel which from the pictures looked as a fantastic place. So back in March my partner and I booked a Superior room with sea view. When we arrived and checked our room there was barely a sea-view as this was covered by trees and vegetation which was very disappointed and misleading to say the least. In addition, the drains emitted a bad smell and when we advised the manager he asked us to let the water flow and the smell would vanish. First of all, when I am booking a hotel I do expect some level of cleaningness and if this is not present I expect an apology and an action plan that doesn't involve me doing the actual work. We had to cover the main drain with a towel and the sink and bath with paper to prevent the smell from coming out.
On a positive note, the breakfast was satisfying with plenty of options and the hotel staff were extremely kind and helpful.
Overall this was not a pleasant experience as the management seem to lack the ability to comprehend the basics of the hospitality industry for the above mentioned reasons.
Panagiotis
Panagiotis, 3-night trip
Verified Hotels.com guest review
