6/10 Good
17 Sept 2019
Location was good, main plaza 10 minute walk at most. Air con worked very well. Rooms clean, good size. Breakfast ends at 9am which is very early. Staff were helpful & allowed us to leave our bags when we went to Tayrona park. Had a small issue that they couldn’t provide us with a key to our room, they told us that some other guest took the key when they left, naturally security is a main concern for travelers with passports etc in our rooms. But we had no choice but to leave our room unlocked when leaving the hotel for dinner with all of our belongings. They did rectify it and got us a key for the room after we got back from being out but the way it was handled initially was not professional at all. When this occurred it was our second booking with them.
Matthew
Matthew, 2-night trip
Verified Hotels.com guest review