Hotel Palacio Maya

Art Deco hotel with outdoor pool, near Paseo de Montejo

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Hotel Palacio Maya features a rooftop terrace and puts you within a 10-minute walk of Paseo de Montejo and Yucatan International Convention Center. After hanging out at the outdoor pool or indoor pool, guests can grab a bite to eat at BALAM, which serves local and international cuisine and is open for breakfast, lunch and dinner. This Art Deco hotel also features a poolside bar, a fitness centre and a children's pool. Fellow travellers say great things about the helpful staff.
Excellent

Popular amenities

  • Air-conditioning
  • Gym
includes taxes & fees
12 Nov - 13 Nov

Room options

Showing 8 of 8 rooms
A hotel room with a bed, a desk, a chair, a wardrobe, and an air conditioning unit.

Standard Double Room, Multiple Beds

Wonderful
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds
A hotel room with a bed, a dining table with chairs, a small desk, and a window with curtains.

Studio Suite, 1 Queen Bed, Pool View

Exceptional
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
A hotel room with two beds, a desk with a chair, a wardrobe, and a television.

Suite, 2 Queen Beds

Wonderful
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
A hotel room with a bed, a desk, a chair, a television, and a wardrobe.

Suite, Bathtub

Wonderful
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
A hotel room with a bed, a chair, a table, a cabinet, and a desk.

Family Suite

Exceptional
  • City view
  • 83 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed and 2 Large Single Beds
A hotel room with a large bed, two chairs, a small table, a mirror, and a chandelier.

Presidential Suite

Exceptional
  • City view
  • 70 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
A hotel room with a large bed, a wardrobe, a desk, a chair, a trash bin, and an air conditioning unit.

Basic Room

Wonderful
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
A hotel room with a bed, a desk, a chair, and a view of the outdoors.

Standard Room

Excellent
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About the area

Map
Calle 62 Numero 327 por 37 y 39, Colonia Centro, Mérida, YUC, 97000

What's nearby

  • Paseo de Montejo - 5 min walk - 0.4 km
  • Paseo 60 - 5 min walk - 0.5 km
  • Yucatan International Convention Center - 7 min walk - 0.6 km
  • Parque Santa Lucía - 18 min walk - 1.5 km
  • Mérida Cathedral - 4 min drive - 2.6 km

Getting around

  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.) - 20 min drive
  • Teya-Merida Station - 27 min drive

Restaurants

  • ‪Viva Teya - ‬6 min walk
  • ‪Crabster - ‬6 min walk
  • ‪Yerba Santa - ‬7 min walk
  • ‪Siqueff - ‬4 min walk
  • ‪Marago Coffee - ‬6 min walk

About this property

Hotel Palacio Maya

  • Hotel Palacio Maya features a rooftop terrace and puts you within a 10-minute walk of Paseo de Montejo and Yucatan International Convention Center. After hanging out at the outdoor pool or indoor pool, guests can grab a bite to eat at BALAM, which serves local and international cuisine and is open for breakfast, lunch and dinner. This Art Deco hotel also features a poolside bar, a fitness centre and a children's pool. Fellow travellers say great things about the helpful staff.

At a glance

CHECK-IN
15:00
CHECK-OUT
12:00

Hotel size

    • 63 rooms
    • Arranged over 5 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Minimum check-in age – 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Children aged 2 and younger eat free breakfast

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking on site

Other information

    • Smoke-free property

Have a question?

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Hotel Palacio Maya Reviews

8.8

Excellent

9.0

Cleanliness

9.2

Location

8.6

Staff & service

8.6

Property conditions & facilities

What guests liked

  • The breakfast buffet was highly praised for its variety, quality, and value, with many guests enjoying the delicious food and attentive staff. (25 reviews)
  • The pool area is pleasant, with a good size and depth, and a nice garden with lounging areas. (25 reviews)
  • Parking was convenient and easily accessible for guests. (17 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

RoomService staffFoodRestaurantLocationShowerGardensRoom serviceBuffetsRefrigerator
Verified review

10/10 Exceptional

Very comfortable bed in a nice quiet room with very well working A/C! Loved everything.
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10/10 Exceptional

The facility was clean and comfortable. Dependable Wi-Fi, friendly and helpful staff. Breakfast buffet was huge--many items to choose from and even cook to order eggs. Would recommend for location and will return!
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10/10 Exceptional

Very clean and friendly hotel
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10/10 Exceptional

Comfortable, clean and spacious rooms in a great location.
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10/10 Exceptional

Perfect location for us parking was really handy and safe
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10/10 Exceptional

The room was spotless and the staff friendly and helpful
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10/10 Exceptional

The staff are amazing, rooms are very large and clean.
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8/10 Very good

Clean, beautiful property. Fabulous breakfast buffet
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10/10 Exceptional

This place was absolutely beautiful. The property was magical and centrally located. The housekeeper paid great attention to detail and all the staff in general was very helpful and attentive. We can't wait to come back.
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8/10 Very good

This place is walking distance to the main avenue, lots of parking but be ready for a quick sharp entrance. The pool and garden area is great. My room was a family suite and was perfect. The distance to the historic center is a bit long for a walk. I enjoyed my stay, a few places near by for food hit the spot.
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10/10 Exceptional

The room was very clean and everything functioned well. Staff wee pleasant and helpful.
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10/10 Exceptional

The property is beautiful they have peacocks on the ground a nice pool and play ground for your little one the patio view is beautiful especially at night the staff was great
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10/10 Exceptional

Its a very nice girl with a friendly and helpful staff.
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10/10 Exceptional

It was good
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10/10 Exceptional

Clean room. Clean hotel. Minor blemishes here and there, but overall a good stay
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10/10 Exceptional

The property was very clean and offers a buffet. The bar is small and very limited on beverages. Over all I would stay here again
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10/10 Exceptional

Staff was awesome. Room was amazing. I had 2 patio doors to my balcony. Breakfast started my day out great.
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10/10 Exceptional

The staff came in daily to clean and change towels. The room was very quiet and we couldn’t hear any other guests. The outdoor area was really nice, containing a pool and yard to relax and walk. The best part of all however were the two peacocks in the yard. They leave out food and water for them so they’re used to humans walking near and taking pictures.
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8/10 Very good

The place and the people are excellent. The garden is beautiful, and there's parking available. The shampoo and body wash come in large bottles and are not in small disposable containers, which is a plus especially since you're in Mérida, where the heat is intense and you might need to shower up to three times a day. In my opinion, there's a lot of noise because events are held downstairs, and the rooms don't have proper soundproofing.
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6/10 Good

All was well, with the exception of the breakfast. Also, it was very humid and we couldn’t leave the AC running as the key to lock the room control the power/AC.
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6/10 Good

No hot water Ni signal in tv My first night couldn't connect to internet My last day water on the floor from refrigerator. But the staff was amazing
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6/10 Good

Business trip

The dolor wasnt working properly. The bathroom had a bad odor. I had been in this hotel 10 times. The location and service is great, the Best but the owner of the hotel has to put more effort on utilities and cleanleness. The bathroom at the pool full of cockroachs.
Verified review

8/10 Very good

The hotel was very nice. We were put on the first floor when we checked in and spent the first night there. But the AC was not working, and the room had a very musty/moldy smell. So, the next day we were moved to the fourth floor and had a balcony, a huge tub and kitchen area. It was much nicer and larger. We appreciated the upgrade. My only other complaint was the face that we were only given 2 towels and 2 waters per day. (2 towels total for 2 people) We asked for more and they would not give them to us. We ate the restaurant several times and the food/prices were good. But they were slow with service if you did not do the buffet and the buffet did not open at the times specified. Sometimes it was almost an hour later. Otherwise, the location was great, the courtyard was beautiful and the staff very friendly. Nice hotel for the value!
Verified review

6/10 Good

Big bedroom, clean, most of the people are very nice, I like the breakfast buffet, good selection. I do not like that we didn’t have a key for the bedroom so every time we go out when we back we need someone to come and open the bedroom door. Very strange. I asked reception for an extra towels as we had only two and we were three and the receptionist was vocal and said they only provide one for each person. He gave me one more towel. I felt that every time I asked for something the answer was negative o perhaps the guy has an attitude. Everything else and everyone else was nice.
Verified review

8/10 Very good

The hotel was a great value! Room and balcony were huge! The room was clean and the beds comfortable. The staff was very pleasant. The grounds were lovely. The pool is partially covered, they have peafoul which is fun, a small play area, hammocks and loungers. Parking was easy. The hotel is conveniently located and about a 10 block walk from Plaza Grande. There are other cute areas such as Parque St Lucia even closer. We had two queen size beds, a dining table, a couch, a counter and mini fridge. The bathroom was clean and spacious.There was a sulphur smell that we suspect was the water. We experience the same smell in certain areas of the US also. There is a restaurant onsite. It was pricey for the quality of the food. We suggest eating elsewhere but it is nice in a pinch. The towels were rather scratchy and not plush but we have found that to be common in the region. A note to non-Spanish speaking guests, much of the staff spoke Spanish only. However, the front desk staff spoke English and we communicated with the other staff with their limited English and our limited Spanish.