InterContinental Jakarta Pondok Indah, an IHG Hotel - CHSE Certified

Photo gallery for InterContinental Jakarta Pondok Indah, an IHG Hotel - CHSE Certified

Lobby
Outdoor pool, open 6:00 AM to 9:00 AM, pool cabanas (surcharge)
Outdoor pool, open 6:00 AM to 9:00 AM, pool cabanas (surcharge)
Outdoor pool, open 6:00 AM to 9:00 AM, pool cabanas (surcharge)
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Overview of InterContinental Jakarta Pondok Indah, an IHG Hotel - CHSE Certified

InterContinental Jakarta Pondok Indah, an IHG Hotel - CHSE Certified

5.0 star property
Luxury hotel with water park, connected to the convention centre, near Pondok Indah Mall

9.4/10 Exceptional

91 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Map
Jl Metro Pondok Indah Kav Iv Ta, Jakarta, ID, 12310
Main amenities
  • Daily housekeeping
  • 3 restaurants and 2 bars/lounges
  • Outdoor pool and 4 spa tubs
  • Lazy river
  • Water park
  • Breakfast available
  • Health club
  • Sauna
  • Valet parking
  • Children's pool
  • Waterslide
  • Pool bar
For families
  • Children stay free
  • Free cots/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bath and shower
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • In Kebayoran Lama
  • Blok M Square - 16 min drive
  • Bundaran Hi - 36 min drive
  • Grand Indonesia Shopping Mall - 36 min drive
  • Central Park - 32 min drive
  • Thamrin City Shopping Mall - 38 min drive
  • Taman Mini Indonesia Indah - 35 min drive

Getting around

  • Jakarta (CGK-Soekarno-Hatta Intl.) - 47 min drive
  • Jakarta (HLP-Halim Perdanakusuma Intl.) - 52 min drive
  • Jakarta Kebayoran Station - 5 min drive
  • Pondok Betung Station - 6 min drive
  • Jakarta Palmerah Station - 7 min drive
  • Airport shuttle (surcharge)

About this property

InterContinental Jakarta Pondok Indah, an IHG Hotel - CHSE Certified

InterContinental Jakarta Pondok Indah, an IHG Hotel - CHSE Certified offers an airport shuttle (available 24 hours) for USD 62 per person one-way. You can grab a bite to eat at one of the 3 restaurants, then indulge in Thai massages, body wraps or aromatherapy. Other highlights at this luxurious hotel include 2 bars/lounges, a water park and an outdoor pool. Fellow travellers like the helpful staff and breakfast.

Languages

Chinese (Mandarin), English, Indonesian, Japanese, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 311 rooms
  • Arranged over 22 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until midnight
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age – 17
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The check-in location differs from the property location; to check in, go to Guest room or club lounge
  • Front desk staff will greet guests on arrival
  • This is a CHSE certified property. CHSE (Clean, Health, Safety, and Environment) is a health and safety certification issued by the Indonesian Ministry of Tourism and Creative Economy. When traveling to Indonesia, guests will be required to book a minimum number of nights at a CHSE certified accommodation, check government regulations for more details.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 17

Children

  • Up to 6 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi (4-device limit) and wired Internet access in rooms

Parking

  • Free on-site self-parking
  • On-site valet parking (USD 150000 per day)
  • On-site extended parking (USD 60000 per day)
  • Wheelchair-accessible parking and van parking on site
  • On-site parking is limited
  • Height restrictions apply for on-site parking
  • Free off-site parking nearby

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:30 AM
  • 3 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay free
  • Water park access (surcharge)
  • Children's pool
  • Lazy river

What to do

  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Shopping

Working away

  • 24-hour business centre
  • 15 meeting rooms
  • Computer station
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2018
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • 24-hour fitness centre
  • An outdoor pool
  • Water park access (surcharge)
  • Spa services
  • Lazy river
  • 4 hot tubs
  • Sauna
  • Massage/treatment rooms
  • Water slide

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Hand-held showerheads
  • Height-adjustable showerheads
  • Grab bar in shower
  • Phone accessibility kit
  • Step-free path to entrance
  • Pool access ramp on site

Languages

  • Chinese (Mandarin)
  • English
  • Indonesian
  • Japanese
  • Malay

Room amenities

Be entertained

  • MP3 docking station
  • 55-inch Smart TV
  • Premium cable channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Minibar
  • Espresso maker
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed
  • Day bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi (4-device limit) and free wired Internet
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are 8 treatment rooms including rooms for couples. Services include sports massages, Thai massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Dining

The Lounge – On-site bar.
Sugar and Spice – This restaurant specialises in international cuisine. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 338800 for adults and USD 169392 for children (approximately)
  • Airport shuttle service is offered for an extra charge of USD 62 per person (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability)

Renovations and closures

The following facilities or services will be unavailable from June 1 2022 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Children & extra beds

  • Rollaway beds are available for USD 45.0 per night
  • Airport shuttle service for children costs USD 62 (one-way)

Parking

  • Valet parking costs USD 150000 per day
  • Extended parking costs USD 60000 per day
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 9:00 AM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on 25 December.

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on 1 January.

A fee for a mandatory Valentine's Day gala dinner is included in the total price displayed for stays on 14 February.

Also known as

InterContinental Jakarta Pondok Indah Hotel
InterContinental Pondok Indah Hotel
InterContinental Pondok Indah
InterContinental Jakarta Pondok Indah
InterContinental Jakarta Pondok Indah an IHG Hotel

Frequently asked questions

Overall score and ratings

9.4

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

9.1/10

Amenities

9.5/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Exceptional

Nice
The facility looked quite new, and the ambience very good. It was pity the bar lounge and Shio Japanese restaurant was closed.
Tomoyuki, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lots you can do in the Pondok Indah malls around the hotel, everything you need is there!
Abdulazeiz, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Nice Hotel
Clean room 5 starts, High Tech, Comfort, Luxury, connected to the Mall.
Dolly, 1-night business trip
Verified Hotels.com guest review

2/10 Poor

Adryan, 1-night trip
Verified Expedia guest review

10/10 Exceptional

This is the 4th times i stay here with my family, this hotel is good for family, the breakfast buffet is good and all staff are so friendly and helpfull, i really satisfied
Muslim, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Definitely Above and Beyond Service
A round of applause for Intercontinental Pondok Indah team for the Superb services !! I booked connected rooms for a two-nights stay for the occasion of my Grandmother's birthday so she can enjoy staycation on weekdays with my niece. Mr Fitri Zuharmi helped us and coordinate with Chefs and GRO Team to provide special room decoration along with two delicious birthday cakes for both my Grandma and my sister. We are truly amazed by the excellent services throughout our stay there because the staffs are really helpful and genuinely considerate towards guests. Special mention to Mr Janwar from Sugar & Spice Restaurant for the delicious food recommendation (Savory Crepes and Specialty Coffee are MUST-TRY breakfast items) and Ms Tia from the Inaria Spa. I will definitely recommend this magnificent establishment to friends and families.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Room service
Amazing service and attention to detail in room service food preparation.
Stephen, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Steve, 7-night business trip
Verified Hotels.com guest review

10/10 Exceptional

The staff is very attentive to details and friendly.
5-night trip
Verified Expedia guest review