The Driveway to this BnB is gated and was told we would receive a TXT with the gate code on the day of check in
NO CODE was received, went back twice to try and get in, only had the contact email for Hotels.com site tried to make contact with no success, late afternoon found alternate accommodation to use, requested refund and at that point received a TXT to say we had not turned up at all and was called a liar ? I described the next door neighbors dog who came to the fence to greet us, we were there twice, have taken my money and not supplied a service, refused our request to refund monies paid.