The first room we were had no running water in shower, had stains that looked like from cigarette burns on couch and one of the pillows, the radiator was on and could not be swithced off during summer. We asked for room exchange, and we got much better room with nice view, although the first room was clasified as “superior” and the new one was “ordinary”. We stayded four nights and during that time did not recieve any room service, so had to go pick up toilet paper by ourselves. To be fair - the second room we enjoyed and did not mind the small inconvinience, but the price for this type of room was rather high.