2/10 Poor
11 Nov 2024
Never again make reservations through Hotels,com!
YOU cancelled our reservations therefore did not stay at your property. Since YOU CANCELLED our reservation you offered another property in Yorba Linda 13 miles away, Since we attended a Beer Fest at Luchador next door and had been drinking for 3 hours not a good idea to drive that's why we made reservations on September 20 to make sure we would have a place to stay. When we attempted to check in mid-afternoon the desk clerk told us our reservation was cancelled, she told us we received a text/email regarding the cancellation which we did not. We asked to speak to the manager and was told she (the manager) had the day off. I cannot imagine a property like The Marriot had to one to speak with besides the young women at the front desk. I expect a reply to this communication and an explanation as to why this happened and why should i ever use Hotels.com to book another reservation through you and the Marriot properties.
Michael
Michael, 1-night trip
Verified Hotels.com guest review