We booked a Premium room with a sea view for our stay at this hotel. On returning to our room after dinner we discovered that the theatre adjacent to the hotel had a bar with a late night license which played incredibly loud music making it impossible to sleep until late into the night. Speaking to the staff of the hotel the following day we discovered that this was an issue through out the summer and they admitted that there had been a large number of complaints from hotel guests. We asked to be moved but the only rooms available were at the back of hotel with no view. We accepted this but asked for a refund for the down grade to the room. At first this was refused and we were offered breakfast, this we declined as we only have a coffee for breakfast. We were then offered a credit against the hotel restaurant, this we also declined as we had already booked restaurants for the duration of our stay. Finally we were offer a 400 krona a night refund which we were pleased to accept. We asked for an email to confirm this which was never received, we were also told that the manager would be in touch, this never happened. When it came to check out we were informed that we had imagined the refund and that this had never been offered. This is categorically not the case, it was clear that the hotel are dealing with multiple complaints regarding the noise and are doing the utmost not to make amends for this. Stay elsewhere