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The Pontchartrain Hotel

4.0 star property
Pet-friendly hotel with 3 restaurants, connected to a railway/underground station, near Magazine Street

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Pontchartrain Hotel

Property entrance
2 bars/lounges, rooftop bar
City view
View from property
2 bars/lounges, rooftop bar

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Connecting rooms available
  • 24/7 front desk
  • Gym
  • Parking available
Main amenities
  • Daily housekeeping
  • 3 restaurants and 2 bars/lounges
  • Valet parking
  • Room service
  • Coffee shop/cafe
  • Business centre
  • 24-hour front desk
  • Front desk safe
  • ATM/banking services
  • Laundry service
  • Self-serve laundry
  • Meeting room
Feel at home
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
The price is £149
includes taxes & fees
26 Jan - 27 Jan

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Room, 1 King Bed (Clio)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Clio)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hairdryer
Bathrobes
Private bathroom
Free bottled water
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Euterpe)

Deluxe Room, 2 Queen Beds (Euterpe) | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds (Euterpe)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hairdryer
Bathrobes
Private bathroom
Free bottled water
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds (Erato)

Room, 2 Double Beds (Erato) | Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Erato)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hairdryer
Bathrobes
Private bathroom
Free bottled water
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite (Thalia)

Family Suite (Thalia) | Minibar, in-room safe, desk, laptop workspace

Family Suite (Thalia)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
2 bedrooms
Hairdryer
Bathrobes
Private bathroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Suite, 1 King Bed (Calliope)

Suite, 1 King Bed (Calliope) | Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed (Calliope)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Separate bedroom
Shower/bath combination
Bathrobes
Hairdryer
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Polyhymnia)

Minibar, in-room safe, desk, laptop workspace

Suite (Polyhymnia)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Separate bedroom
Shower/bath combination
Bathrobes
Hairdryer
  • Sleeps 4
  • 2 Double Beds

View all photos for City Room, City View

City Room, City View | Minibar, in-room safe, desk, laptop workspace

City Room, City View

Highlights

Air conditioning
Connecting rooms available
TV
Hairdryer
Bathrobes
Private bathroom
Free bottled water
Coffee/tea maker
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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The price is £145
includes taxes & fees
20 Jan - 21 Jan
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About the area

Map
2031 St. Charles Avenue, New Orleans, LA, 70130

What's nearby

  • National World War II Museum - 16 min walk - 1.4 km
  • Ernest N. Morial Convention Center - 3 min drive - 2.4 km
  • Port of New Orleans - 3 min drive - 2.9 km
  • Caesars Superdome - 3 min drive - 2.5 km
  • Caesars New Orleans Casino - 4 min drive - 2.9 km

Getting around

  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) - 20 min drive
  • New Orleans Union Passenger Terminal - 20 min walk
  • St. Charles at Josephine Stop - 1 min walk
  • St. Charles at St. Andrew Stop - 1 min walk
  • Saint Charles at Jackson Stop - 2 min walk

Restaurants

  • ‪Burger King - ‬6 min walk
  • ‪Hot Tin - ‬1 min walk
  • ‪HiVolt Coffee - ‬9 min walk
  • ‪Houston's Restaurant - ‬4 min walk
  • ‪Lula Restaurant Distillery - ‬7 min walk

About this property

The Pontchartrain Hotel

At The Pontchartrain Hotel, you'll be a short five-minute drive from Ernest N. Morial Convention Center and Port of New Orleans. Guests looking for a bite to eat can visit Silver Whistle Cafe, one of 3 restaurants, which serves American cuisine and is open for breakfast and lunch. Also, Caesars Superdome and Canal Street are a short five-minute drive away. Fellow travellers say great things about the helpful staff and restaurant. The property is only a short walk from public transportation: St. Charles at Josephine Stop and St. Charles at St. Andrew Stop are steps away.

Languages

English, Spanish

At a glance

Hotel size

  • 106 rooms
  • Arranged over 14 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: anytime
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets allowed (2 total, up to 23 kg per pet)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site valet parking (USD 55.69 per day; includes in/out privileges)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 3 restaurants
  • 2 bars/lounges
  • Coffee shop
  • Room service (limited hours)

What to do

  • Free use of nearby fitness centre

Working away

  • Business centre
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Porter/bellhop
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 1927
  • ATM/banking
  • Safe-deposit box at front desk
  • Banquet hall

Accessibility

  • Lift
  • Lift door width (centimetres): 97
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • Television

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Turndown service
  • Alarm clock
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Silver Whistle Cafe – This café specialises in American cuisine and serves breakfast, lunch and light fare.
Jack Rose – This fine-dining restaurant specialises in southern cuisine and serves brunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Bayou Bar – This restaurant specialises in American cuisine and serves lunch, dinner and light fare. Open daily.
Hot Tin – On-site rooftop bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Resort fee: USD 25.00 per accommodation, per night
  • Resort fee inclusions:
    • Additional inclusions
    • Fitness centre access
    • Health club access
    • In-room bottled water
    • In-room coffee
    • In-room safe
    • Nearby fitness centre access
    • Phone calls (may be limited)

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75 per pet, per stay

Parking

  • Valet parking costs USD 55.69 per day with in/out privileges

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
Cashless transactions are available.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Pontchartrain Hotel New Orleans
Pontchartrain Hotel
Pontchartrain New Orleans
Pontchartrain
The Pontchartrain
The Pontchartrain Hotel Hotel
The Pontchartrain Hotel New Orleans
The Pontchartrain Hotel Hotel New Orleans

Frequently asked questions

Does The Pontchartrain Hotel offer free cancellation for a full refund?
Yes, The Pontchartrain Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at The Pontchartrain Hotel?
Yes, pets are welcome, with a limit of 2 total and maximum weight of 23 kg per pet. There's a charge of USD 75 per pet, per stay. Service animals are exempt from fees.
Is parking offered on site at The Pontchartrain Hotel?
Yes. Valet parking costs USD 55.69 per day.
What are the check-in and check-out times at The Pontchartrain Hotel?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
Is there an on-site casino at The Pontchartrain Hotel?
No, this hotel doesn't have a casino, but Caesars New Orleans Casino (4-min drive) and Fair Grounds Race Course (8-min drive) are both nearby.
What is there to do at The Pontchartrain Hotel and nearby?
The Pontchartrain Hotel has 2 bars.
Are there restaurants at or near The Pontchartrain Hotel?
Yes, there are 3 on-site restaurants, featuring American cuisine.
What's the area around The Pontchartrain Hotel like?
The Pontchartrain Hotel is in Lower Garden District, a short 1-minute walk from St. Charles at Josephine Stop and 16 minutes' walk from National World War II Museum. Travellers say that the hotel is in a great location.

The Pontchartrain Hotel Reviews

Reviews

9.2

Wonderful

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Good

The location was great. The service was also good. The restaurants and live music was great. For the price it was a fine hotel. However, the room had a strong musky smell from how old the hotel was. An update is absolutely needed.
Rajini, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Extremely content
Beautiful, quirky, artful. Hot Tin rooftop bar had amazing views of the city. Jack Rose has excellent food and super cute decor. Loved coming back to the hotel at night to spectacular jazz in the bar. Would definitely stay here again
Vanessa, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Kylie, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Once great, now terrible
We’ve stayed at this hotel many times since they opened/ remodeled. This will probably be our last stay. Previously this was the nicest 3 star hotel, a great value with lots of lovely touches. This stay was more per night with less amenities. Google now rates this hotel as a 4 star, yet they’ve gotten rid of room service, they no longer give a lagniappe and the rooms have not been taken care of. Additionally they charge a resort fee for things that either no one asked for or should just be included in the room rate. I’d rather spend twice as much and have a luxury hotel stay than spend 250$ a night for a mediocre one. Our room was small and cramped, there were cleaning supplies outside of our door, the toilet cover was wood? And the toiletries which are normally a perk of staying there were terrible. Really cannot get over how this hotel used to be the best but there are now lots of boutique hotels in New Orleans and we will try one of them rather than paying more for less amenities.
View from our room
Painted wood
Kathrine, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Parinaz, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Cool Hotel
Beautiful! So much fun. Loved the rooftop bar.
Juliet, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Sandra, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Elizabeth, 1-night trip
Verified Hotels.com guest review

6/10 Good

Not a four star
As someone who travels a lot and stays at only 4 and 5 stars, this hotel is absolutely not a 4 star. The bathrooms are very run down and the bedroom is carpeted. Day housekeeping service is quite bad. The other staff is very friendly. Day 1 - No lotion or shower gel/soap provided, shower curtain 12 inches too short, bathroom gets soaked with showers, toilet within inches of shower, housekeeping doesn’t take trash out, no new tub floor towel given only part replacement of towels. Day 2- No new hand towels given only bath towels, housekeeping again left same trash on floor, minibar water not refilled and we were willing and wanted to pay for minibar water and still couldn’t. Convenience stores nearby closed when we returned home and we really wanted water. Went to front desk who said they didn’t have access to it and they would ask housekeeping if they could find from another room. They then came right away. Night housekeeping always came quickly to bring the items that day housekeeping would forget. Day 3- housekeeping knocks loudly everyday at 9 asking to clean. that is far too early and not standard practice. Day 4- on day of checkout (a Sunday morning in New Orleans), housekeeping knocked loudly on door at 9 am asking us when we were checking out so they could clean. I said not till checkout time at noon. They came another four times knocking in the next three hours and woke us several times.
Robin, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Awesome
Our stay was great, the staff was very helpful and friendly. The beds are very comfortable, I slept like a baby. There is a bar downstairs and the food is really good there, especially the wings. I definitely recommend stay here.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Lisa, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

My stay
It is a lovely hotel with comfortable beds and linens. Smart decor. My complaint would be not having the room serviced. There is no placard to place on the door to ask to not be disturbed or to be cleaned. I went out early for the day and came back tired to rest at 4 that is when the maid came to clean and disturb me. Another note is no one at the main front door. It is a heavy door and when you have luggage and no one there it is not so welcoming.
2-night trip
Verified Hotels.com guest review

4/10 Fair

What happened to this lovely hotel?
The restaurant and cafe are good and staff is amicable. Unfortunately the rooms seem to have gone into disrepair. I have stayed there several times but this year out room had missing light bulbs, non working lamps, a very wet carpeted floor on arrival, mushroom type orange mold around the bathtub, all broken towel hooks, broken shower faucet and the toilet made huge screeching sounds so I could not use the bathroom while my daughter was sleeping.
Hope, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Peter, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Susan, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Ashley, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Jessica, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Casie, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Not as expected
We left this hotel for another after one night. The elevator, hallways and our room smelled dirty and moldy. The chandelier in our room was covered in dust. I’m not sure how it has such high reviews. The staff was accommodating of our request to cancel the remainder of our trip.
3-night trip
Verified Hotels.com guest review

8/10 Very good

Jessica, 3-night trip
Verified Hotels.com guest review

6/10 Good

Real real real issues with my booking and checking in. I understand that checking in early is not guaranteed, but we arrived early in the morning, they did hold our luggage for us; however, the front desk agent kept telling us to check back and we could possibly check in early. Came back 4 or 5 times, kept getting told maybe, they would call us. Only to come back at the check in time, right on the money, and they had no room for us yet?!? We waited for an hour and it wasn't until we spoke up did they scramble and find us a room. Super frustrating and almost missed our reservation for a show. This room was booked months in advance also. We saw 4 different couples come in and get their key before us, checking in at the same time.
Brady, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Vera, Mohammed, and Q were very helpful and courteous.
Mark, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Lovely hotel rooms very classic decor. Best staff ever they were very friendly and helpful. Will definitely stay here again and recommend to family and friends. Very convenient location with streetcar stop right in front of the hotel.
Tee, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Isaiah, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Christian, 3-night trip
Verified Expedia guest review

General property information

Breakfast
Available
Parking
Available
Reasons to Book
Onsite Restaurant/Bar & Great Location
Check-In Time
3:00 PM