We have stayed here a number of times over the years. The service is still excellent. Gloria, Jesus, Angel, Timoteo, Gustavo, Eduardo, Jorge, Rudolpho, Fausto, and Celso are all awesome.
We had issues with housekeeping this time. For whatever reason there were four or five days where they didn’t clean our room. A couple of other days they came as late as 6pm to clean. We are out of the room everyday by 7:30 and return around 4-5. The “please clean room” sign was hung on the door every morning.
The food quality has diminished over the years. We certainly understand that Mexico has a burgeoning middle class and more nationals are staying at the resorts now so much of the food selection caters to the locals…but there was a number of evenings when we went out to eat because the selection at the buffet wasn’t very good.
We like the location of this resort, especially to attend Day of the Dead festivities on the Malecón.