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Quality Inn & Suites Palm Island Indoor Waterpark

2.5 star property
Family-friendly hotel in Batavia with water park and restaurant

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Quality Inn & Suites Palm Island Indoor Waterpark

Lobby
Pool
Premium bedding, desk, iron/ironing board, free cots/infant beds
Pool
Premium bedding, desk, iron/ironing board, free cots/infant beds

Reviews

5.4 out of 10

Popular amenities

  • Electric vehicle charging point
  • Bar
  • Pool
  • Connecting rooms available
  • Gym
  • Pet-friendly
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Water park
  • Fitness centre
  • Children's pool
  • Waterslide
  • Room service
  • 24-hour business centre
  • Business centre
  • Meeting rooms
  • 24-hour front desk
  • Arcade/games room
For families
  • Children stay free
  • Free cots/infant beds
  • Children's pool
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
The price is £57
includes taxes & fees
22 Jan - 23 Jan 2025

Room options

Available filters for rooms
Showing 6 of 6 rooms

Room, 2 Double Beds, Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Premium bedding
Eco-friendly toiletries
Hairdryer
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Premium bedding
Eco-friendly toiletries
Hairdryer
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Premium bedding
Eco-friendly toiletries
Hairdryer
  • 2 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Premium bedding
Eco-friendly toiletries
Hairdryer
  • 2 sq m
  • Sleeps 4
  • 2 Double Beds

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The price is £62
includes taxes & fees
25 Dec - 26 Dec
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About the area

Map
8250 Park Rd, Batavia, NY, 14020

What's nearby

  • Palm Island Indoor Waterpark - 7 min walk
  • Batavia Downs Casino - 16 min walk
  • Rochester Regional Health - 4 min drive
  • Dwyer Stadium - 4 min drive
  • Summit Medical Center - 5 min drive

Getting around

  • Rochester, NY (ROC-Greater Rochester Intl.) - 34 min drive
  • Buffalo, NY (BUF-Buffalo Niagara Intl.) - 36 min drive

Restaurants

  • ‪Starbucks - ‬10 min walk
  • ‪Batavia Downs Gaming & Hotel - ‬17 min walk
  • ‪Taco Bell - ‬2 min drive
  • ‪McDonald's - ‬2 min drive
  • ‪Burger King - ‬3 min drive

About this property

Quality Inn & Suites Palm Island Indoor Waterpark

Quality Inn & Suites Palm Island Indoor Waterpark is a great choice for a stay in Batavia. After splashing around at the water park, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. A fitness centre and a children's pool are offered, and in-room conveniences include fridges and microwaves.

Languages

English

At a glance

Hotel size

  • 194 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in start time: 4:00 PM; check-in end time: 11:00 AM
  • Minimum check-in age – 21
  • Check-out time is 11 AM
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children (18 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site motorhome/coach/lorry parking
  • Electric vehicle charging point on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Water park access (surcharge)
  • Children's pool

What to do

  • Golfing nearby

Working away

  • 24-hour business centre
  • Meeting rooms
  • Conference space (7319 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Fitness centre
  • Water park access (surcharge)
  • Arcade/games room
  • Water slide
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • At least 10% of profits reinvested in community and sustainability
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Lift
  • Assistive listening devices available

Room amenities

Be entertained

  • Television
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Free local calls

Food and drink

  • Fridge
  • Microwave

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Dining

Chasers Lounge – This lobby lounge only serves dinner. Open selected days.

Fees & policies

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday and Thursday:
  • Children's pool
  • Indoor pool

Children & extra beds

  • Rollaway beds are available for USD 20.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 20 per accommodation, per night

Pool, spa, & gym (if applicable)

  • Facility access costs USD 15 per person, per day

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Clarion Hotel Palm Island
Quality Inn Palm Island Indoor Waterpark
Clarion Hotel Palm Island Indoor Waterpark Batavia
Clarion Hotel Waterpark
Clarion Palm Island Indoor Waterpark
Clarion Palm Island Indoor Waterpark Batavia
Palm Island Indoor Waterpark
Palm Island Waterpark
Quality Palm Island Indoor Waterpark
Quality Inn & Suites Palm Island Indoor Waterpark Hotel
Quality Inn & Suites Palm Island Indoor Waterpark Batavia
Quality Inn & Suites Palm Island Indoor Waterpark Hotel Batavia

Frequently asked questions

Does Quality Inn & Suites Palm Island Indoor Waterpark offer free cancellation for a full refund?
Yes, Quality Inn & Suites Palm Island Indoor Waterpark does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Quality Inn & Suites Palm Island Indoor Waterpark?
Yes, there's a children's pool.
Are pets allowed at Quality Inn & Suites Palm Island Indoor Waterpark?
Yes, pets are welcome. There's a charge of USD 20 per accommodation, per night. Service animals are exempt from fees.
Is parking offered on site at Quality Inn & Suites Palm Island Indoor Waterpark?
Yes, there's free self parking. Free motorhome/bus/lorry parking and electric car charging are available.
What are the check-in and check-out times at Quality Inn & Suites Palm Island Indoor Waterpark?
Check-in start time: 4:00 PM; check-in end time: 11:00 AM. Check-out time is 11 AM. Contactless check-out is available.
Is there an on-site casino at Quality Inn & Suites Palm Island Indoor Waterpark?
No, this hotel doesn't have a casino, but Batavia Downs Casino (16-min walk) is nearby.
What is there to do at Quality Inn & Suites Palm Island Indoor Waterpark and nearby?
Quality Inn & Suites Palm Island Indoor Waterpark has a water slide and a fitness centre, as well as an arcade.
Are there restaurants at or near Quality Inn & Suites Palm Island Indoor Waterpark?
Yes, there's an on-site restaurant.
What's the area around Quality Inn & Suites Palm Island Indoor Waterpark like?
Quality Inn & Suites Palm Island Indoor Waterpark is a short 7-minute walk from Palm Island Indoor Waterpark and 16 minutes' walk from Batavia Downs Casino.

Quality Inn & Suites Palm Island Indoor Waterpark Reviews

Reviews

5.4

5.4/10

Cleanliness

6.8/10

Staff & service

4.4/10

Amenities

4.8/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

4/10 Fair

Asked for a plug for the bath tub at 7 pm at 930 still no plug and they never he stopped to say what was going on. I have stayed at this hotel before and this is the worst service we have ever got will not go back
Candace, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Ehhh
Rooms booking don’t come with water park tickets. Charging adults to watch there kids. Broken furniture and the toilets don’t flush well the room has the same furniture when they first open.I check for bed bugs and found Nothen . Took 3 times to find a room that would open the doors. Heard running down the hall all night long. Breakfast was cereal donuts and fruit. The milk taste like powder milk and orange juice was not juice. Front desk was nice but it’s not worth the up charge for the water parkish. No restaurant on site anymore and my room was next to the banquet room where they had a meeting of some sort so heard all that going on as well. I was here when this hotel first opened and it’s has went down hill since. This will be the last.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Melissa, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

There were cockroach in the cabinet next to the refrigerator 😡😡😡
GERARDO, 2-night business trip
Verified Hotels.com guest review

2/10 Poor

Not Fit For The Homeless
We are both over 65… and that slum hole was the absolute worst place either of us ever stayed at. If we weren’t so far from home, we would have forfeited our stay and left. What hotel takes down their breakfast at 9am?? (just dry cereal anyway) Cigarette burn holes in our bed covers, no internet, busted furniture, not to mention we didn’t dare to take a shower…missing ceiling tiles, hole where the vent was. The room was not touched at all while we were out all day, out of TP, I could go on. STAY AWAY FROM THAT PLACE
Cary, 2-night trip
Verified Hotels.com guest review

2/10 Poor

My worst hotel ever
Worst hotel in my life, very fortunate I haven't found roach in my room after reading through the comments. Photos are very very misleadings.
Jeremy, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Amy, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Karoline G, 1-night trip
Verified Hotels.com guest review

6/10 Good

Liam, 1-night trip
Verified Hotels.com guest review

8/10 Very good

It was decent
Robert, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Dottie, 1-night trip
Verified Hotels.com guest review

2/10 Poor

First room was terrible, looked like a party room. Then found bugs in the bathroom. Was upgraded to a different room with a king size bed. The bed was horrible, when you sat on it, it would fall off whatever was holding on it. Mattress was hard. Also found bugs in the bathroom the next day. Let’s say, will not be coming here again.
Jenny, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Overall dirty hotel
Everything in the hotel was in a state of disrepair. The room wasn’t clean and what was “cleaned” was not done well. I won’t come back here.
Travis, 2-night trip
Verified Hotels.com guest review

6/10 Good

Not worth the price
This place was in rough shape. We booked a king size room and instead got 2 full size beds. Light didn’t work, dead bolt didn’t work, door handle was broken, bathroom had numerous stains on the ceiling. It was a last minute booking but for the price I expected more
Tabitha, 1-night trip
Verified Hotels.com guest review

8/10 Very good

CATHLEEN, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

christopher, 1-night trip
Verified Hotels.com guest review

2/10 Poor

I would never go back. The place lacks everything you would expect to make you feel good about where you are staying
James, 1-night trip
Verified Expedia guest review

2/10 Poor

I can only say that the beds had fresh sheets, the toilet flushed and water warm for showering. The first room we were given had a used washcloth, wet and dirty in the tub, used towel and various stages of bottled water in the fridge…(some full, some parts gone…most likely left behind)…what looked like months of accumulated dust on countertops and furniture….the second room had a German Cockroach on the wall (but was moving slow, so I figured it had been recently fumigated)…I killed it….The parking lot had sketchy-looking people walking all about. We were concerned about our car…not a very safe feeling
Elizabeth A., 1-night family trip
Verified Expedia guest review

6/10 Good

Needs some love and care
Allan, 1-night romance trip
Verified Expedia guest review

6/10 Good

The room was nice but very sketchy staying there. In the first few minutes of being there the sheriff department was there. Then awhile later an officer was pounding on a door just down from us. Made me nervous for who may be staying there.
Jennifer, 2-night trip
Verified Expedia guest review

2/10 Poor

The only upside to my stay was that there was no extra charge to “upgrade” my room to 2 Doubles and a pull out. My room connected to their old conference centre so there was no natural light at all. The light in the bathroom did not always work. There was a sticker on the bathroom mirror that said if you are not happy to call the front desk, kind of hard to do when there is no phone in the room. The other room in our party had a leaking tub. They had to use the towels to dry the floor and we’re not given new ones by house keeping. The side entrance into the building did not properly latch so just anyone could walk into the building. None of the photos are accurate in the advertising of this hotel. The pool and water park were closed (did not learn this till check in). I would highly recommend you stay somewhere else then give your money to this hotel.
Rebecca, 2-night trip with friends
Verified Expedia guest review

2/10 Poor

Michael, 2-night trip
Verified Expedia guest review

2/10 Poor

This was the most disgusting hotel I’ve ever seen. Filthy carpets, rusting bathtub and shower, holes in the bed sheets, trash littered throughout the property, stench of tobacco smoke and pet stains in the hallways, terrible mattress, no towel service unless you specifically request it. The entire place is gross.
GREG, 4-night trip
Verified Travelocity guest review

2/10 Poor

Terrible condition. Pool closed with no notification on web site
Jim, 1-night family trip
Verified Expedia guest review

2/10 Poor

Jessica, 1-night trip
Verified Expedia guest review