2/10 Poor
13 Jan 2025
Do not recommend!!
My husband, daughter, grandson and I stayed in this hotel, we checked in at 2 am, paid cash for the deposit and we checked out at 11 am and the receptionist insisted not to give back our deposit due to our room's (smell), which was complete crap!! When we entered our room, it smelled musty, there was dust everywhere, we took our shoes off and walked on the floor from the door to the beds and our socks were dirty in that short walk. We were exhausted from our drive from Destin FL, which was just shy of 12 hrs. At 2 am we just wanted to sleep, so we overlooked the minor infractions within the room and went to sleep. We were about 50 yards from the front desk, and in the minute it took us to get to the front desk, supposedly a maid went into the room and communicated with the desk our room was dirty and smelled. Must be within magician's for this news to travel within 2 minutes. This lead us to believe they KNEW the room's condition when they assigned it. When they refused to give us back the deposit, I walked back to our room with the receptionist & demanded to know what they smelled or why our room was "dirty". Needless to say, the receptionist had nothing to prove and holding us accountable for the dirty room and we got our full deposit back. We won't be back, and we do not recommend staying at this particular LaQuinta. The Laqunita's are always our go to hotels, but this one won't be. This is by far the worst hotel experience, and we felt unwanted, disrespected and dirty.
Kristy
Kristy, 1-night trip
Verified Hotels.com guest review
