4/10 Fair
Jan 29, 2025
Freezing room
Checked into the room and it was 58 degrees. After one hour I called the front desk who called maintenance up. Maintenance said they fixed it and to wait for it to heat up. It did not heat up so I called the front desk again to which they made it obvious that this was a known problem and they would try to find a warmer room. After several tries to find a decently warm room, the manager moved us to a smaller room (only 1 queen). After sitting for two hours in a freezing room and ending up with a smaller room there was no compensation besides paying for the smaller room rather than the larger. I was not impressed with this hotel. Another fellow traveler said his room was 78 degrees. Clearly this hotel has HVAC problems and is not willing to do the right thing to properly fix it.
Jenifer
Jenifer, 1-night family trip
Verified Hotels.com guest review