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Hotel Unknown

3.5 star property
Savor local flavors in the restaurant while planning your next adventure with expert concierge help. Relax by the sun-kissed pool or stroll through historic Mérida Centro.

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Unknown

Standard Room, 1 King Bed, Private Pool | In-room safe, blackout curtains, soundproofing, free WiFi
Standard Room, 1 King Bed, Private Pool | View from room
Bar (on property)
Exterior
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Free breakfast
  • Pet-friendly
  • Laundry facilities
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Spa services
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Laundry service
  • Concierge services
  • Luggage storage
  • Tour/ticket assistance
  • Banquet hall
Feel at home
  • Private bathroom
  • Daily housekeeping
  • Coffee/tea maker
  • Blackout curtains
  • Cable TV service
  • Dry cleaning/laundry service
The price is £70
includes taxes & fees
10 Feb - 11 Feb

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 1 King Bed

In-room safe, blackout curtains, soundproofing, free WiFi

Standard Room, 1 King Bed

Highlights

Balcony or patio
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Fan
Private bathroom
Coffee/tea maker
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 2 Bedrooms, Private Pool

In-room safe, blackout curtains, soundproofing, free WiFi

Premium Suite, 2 Bedrooms, Private Pool

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Flat-screen TV
Fan
Separate bedroom
Blackout curtains
  • 54 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Double Room, 2 Queen Beds

Standard Double Room, 2 Queen Beds | In-room safe, blackout curtains, soundproofing, free WiFi

Standard Double Room, 2 Queen Beds

Highlights

Balcony or patio
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Fan
Private bathroom
Coffee/tea maker
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Room, 2 Queen Beds, Private Pool

Standard Double Room, 2 Queen Beds, Private Pool | In-room safe, blackout curtains, soundproofing, free WiFi

Standard Double Room, 2 Queen Beds, Private Pool

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Flat-screen TV
Blackout curtains
Fan
Private bathroom
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Private Pool

Standard Room, 1 King Bed, Private Pool | In-room safe, blackout curtains, soundproofing, free WiFi

Standard Room, 1 King Bed, Private Pool

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Flat-screen TV
Blackout curtains
Fan
Private bathroom
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

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9.2 out of 10, Wonderful, 533 reviews
The price is £45
includes taxes & fees
3 Feb - 4 Feb
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About the area

Map
559 Calle 53, Centro, Mérida, YUC, 97000

What's nearby

  • Plaza Grande - 17 min walk
  • Mérida Cathedral - 17 min walk
  • US Visa Applicant Service Center - 19 min walk
  • U.S. Consulate Merida - 5 min drive
  • Yucatan International Convention Center - 5 min drive

Getting around

  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.) - 13 min drive
  • Teya-Merida Station - 29 min drive

Restaurants

  • ‪Taquería La Lupita - ‬6 min walk
  • ‪El Lucero del Alba Bar - ‬9 min walk
  • ‪Café Montejo - ‬6 min walk
  • ‪Bar la Campana Grande - ‬7 min walk
  • ‪Wookiee Monchis - ‬7 min walk

About this property

Hotel Unknown

Hotel Unknown puts you a short five-minute drive from Paseo de Montejo and U.S. Consulate Merida. Guests indulge in spa services, then grab a bite to eat at the restaurant. An outdoor pool and a bar/lounge are other highlights. Fellow travellers say great things about the helpful staff.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 20 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Contactless check-in and check-out are available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets allowed (dogs and cats only, 2 total)*
    • Service animals welcome
    • Specific rooms only, restrictions apply*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No on-site parking
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast each morning 7:30 AM–11:00 AM
  • Restaurant
  • Bar/lounge

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • An outdoor pool
  • Spa services
  • Banquet hall

Accessibility

  • Wheelchair-accessible path of travel
  • No lift (single-level property)

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Fan
  • Coffee/tea maker

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Balcony or patio

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services.

Fees & policies

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 280 per pet, per night

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 9:00 PM
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property does not have lifts.
This property accepts credit cards and cash.
Cashless transactions are available.
Property Registration Number FHA190725TS5

Also known as

Hotel Unknown Hotel
Hotel Unknown Mérida
Hotel Unknown Hotel Mérida

Frequently asked questions

Is there a pool at Hotel Unknown?
Yes, there's an outdoor pool. Guests have pool access from 10:00 AM to 9:00 PM.
Are pets allowed at Hotel Unknown?
Yes, cats and dogs are welcome, with a limit of 2 total. There's a charge of MXN 280 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Hotel Unknown?
Sorry, there's no on-site parking at Hotel Unknown.
What are the check-in and check-out times at Hotel Unknown?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon. Contactless social distancing and check-out are available.
Is there an on-site casino at Hotel Unknown?
No, this hotel doesn't have a casino, but Casino La Cima (16-min walk) and Diamonds Casino (9-min drive) are both nearby.
What is there to do at Hotel Unknown and nearby?
Hotel Unknown has an outdoor pool and spa services.
Are there restaurants at or near Hotel Unknown?
Yes, there's an on-site restaurant.
Does Hotel Unknown have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Hotel Unknown like?
Hotel Unknown is a short 18-minute walk from Paseo de Montejo and 12 minutes' walk from Parque Santa Lucía.

Hotel Unknown Reviews

Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Unknown slice of heaven!
It truly was the unknown and then you walk through a door into heaven! I had to remind myself that I had not left Mérida! We switched from busy Paseo de Montejo area to the quiet, peaceful neighborhood of Santiago. We booked a room with a private pool & loved the peaceful small, but perfect outdoor space. The 2 bedroom was perfect for our family of 3 adults. The staff was very accommodating and helpful. One thing to note is there are a few somewhat strict rules: only one coffee pod per person/per day. Breakfast is one drink, coffee refill is extra. Be sure if you book online that your reservation has the correct number of guests. There was a little glitch with that on check in, but the staff was patient and very helpful to straighten it out. Breakfast is good! Fruit plate & eggs prepared to order! We had wonderful massages at the spa here too! There is a photo in the lobby showing what the place looked like before they renovated it! Amazing! It is truly an oasis in the city. My only complaint, but not really a complaint, is the beds are a bit hard. We still slept well because it was quiet and turned the ceiling fan on and the door with screen open to our pool. Woke up to the birds singing in the morning. We even extended our stay here! I highly recommend Hotel Unknown! It will soon be known!
Street front.
Path to the rooms
The door to the unknown!
Dawn, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great choice
We returned to this small and welcoming hotel and it felt like coming home. Not ultra fancy but stylishly decorated with a lot of tasteful wood accents. Really very nice and well located, close to the Santiago Park and very walkable to the main plaza and other parks. Staff very friendly. Many rooms have a little dipping pool and there is a mid sized central one on the grounds which we've always had to ourselves. The restaurant is small but pleasant and the lobby counter extends into a small bar where they'll serve you a drink. TV, safe, coffee service, all fine. Only things I'll mention are no fridge (seems common) and the pathway to rooms is sort of like railway ties, not sure how easily a wheelchair navigates the path.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Craig, 10-night trip
Verified Hotels.com guest review

10/10 Exceptional

Marcela Isabel, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

The Perfect Getaway
Hotel Unknown is one of the best hotels I've ever stayed in. The rooms are huge, incredibly clean, and come with a separate living area. The "Standard Room" should be called the "Standard Suite." It comes with a small private garden. The room comes with solid furniture. Honestly, it's better than the pictures and rivals what I've seen in four and five star luxury hotels. The staff are very friendly and helpful and give you plenty of privacy. It's in a quiet, artsy, safe neighborhood close to the central area. There are some great cafes and restaurants very close by. The hotel allows pets. If that bothers you, you might want to ask them to put you in a room away from the lobby. The breakfast consists of a small fruit plate, eggs, and tortillas. We loved the place and can't wait to go back. If you like small boutique hotels, this place is *perfect*.
Gregory, 4-night trip
Verified Hotels.com guest review

4/10 Fair

el servicio es muy malo; y no se parecen a las fotos :(
Cristina, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

I KNOW THE UNKNOWN
Very accommodating folk. Had to change my stay due to immigration issues and they were able to without any additional fees or headaches. Staff very warm and professional.
Corinne, 1-night business trip
Verified Hotels.com guest review

6/10 Good

Breakfast is so so at best. Good luck if you are vegetarian or vegan. They seem understaff in the restaurant, it was slower and the cook was also waitress!
Esteban, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Todo excelente las habitaciones divinas y de gran tamaño solo el transportar las maletas de la recepción al cuarto es complicado por el Caminito
Claudia, 3-night trip
Verified Expedia guest review

10/10 Exceptional

LUCIA, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Richard, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

liliana, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Hotel muy bonito, el staff muy amable y atento, la opción de desayuno incluido es excelente porque no sales con el estómago vacío a realizar tus actividades, además de que puedes pedir algo más a la carta. La habitación estaba limpia y dotada de aire acondicionado, mosquitero, ventilador, el baño muy amplio. Sin dudarlo volveríamos.
Diego Mauricio, 5-night romance trip
Verified Expedia guest review

8/10 Very good

This hotel is beautiful! It’s wonderfully maintained and really easy to find parking, also rather quiet compared to the city center. I will say, this is not their fault but they might want to consider redoing the doors or adding bug nets- I found a huge cockroach in my room one night and saw another going under the door to another room. It’s kinda unavoidable in the tropical climate but it would be helpful if the doors didn’t have huge gaps! In any case, it was a beautiful space and I would stay here again!
Josefina, 11-night family trip
Verified Expedia guest review

10/10 Exceptional

Great hotel for a romantic getaway
The hotel is beautiful and we recommended specially for couples. Is quiet and cozy, very romantic. The staff is very friendly and helpful. Do not be put off by the exterior of the street, once you are inside is very nice. Our room had its own private pool and it was really nice. The only possible downside is that is about a 15 minute walk from downtown or a 8 dollar UBER ride. We chose to walk and it was not bad at all. About two blocks from the hotel is the Mercado de Santiago where you can find good food at very affordable prices.
Cesar, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jairo Omar, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Everyone was very helpful and kind.
Elizabeth, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Padrísimo !
El hotel está padrísimo, las habitaciones son espaciosas, con alberca privada, camas grandes, el baño es amplio, cómodo y moderno. En el centro de la ciudad. Tuvimos una estancia muy placentera!!
laura, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Alexandra, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

vanessa, 3-night trip
Verified Travelocity guest review

10/10 Exceptional

OSCAR J, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excelente hotel en el centro
Hotel pequeño, muy original y con gran servicio. Lo único a mejorar es la presión de la ducha.
Alejandro, 5-night trip
Verified Hotels.com guest review

8/10 Very good

bonito pero podria mejorar
deberian mejor la entrada, el pasillo es de piedras, troncos dificil de jalar maletas, el patio estaba llena de hormigas rojas. la puerta del baño no cerraba bien
priscila, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Buddy, 1-night trip
Verified Expedia guest review

2/10 Poor

Maya, 1-night trip
Verified Hotels.com guest review