Campos Eliseos 252, Chapultepec, Mexico City, 11560
What's nearby
Avenida Presidente Masaryk - 4 min walk
Auditorio Nacional - 4 min walk
Chapultepec Park - 6 min walk
Parque Zoologico de Chapultepec - 8 min walk
National Museum of Anthropology - 19 min walk
Getting around
Benito Juarez International Airport (MEX) - 33 min drive
Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.) - 57 min drive
Toluca, Estado de Mexico (TLC-Toluca Intl.) - 62 min drive
Mexico City Fortuna Station - 9 min drive
Tlalnepantla de Baz Station - 16 min drive
San Rafael Station - 18 min drive
Auditorio Station - 8 min walk
Polanco Station - 12 min walk
San Joaquin Station - 26 min walk
Restaurants
Starbucks - 1 min walk
La No. 20 - 1 min walk
El Bajio - 2 min walk
Sirenito - 1 min walk
JW Marriott Executive Lounge - 2 min walk
About this property
W Mexico City
When you stay at W Mexico City, you'll be in a fantastic location, only a five-minute walk from Paseo de la Reforma and Auditorio Nacional. Guests can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with massages, facials or body scrubs. A bar/lounge, a health club and a fitness centre are other highlights at this luxurious hotel. The helpful staff and location get great marks from fellow travellers. Public transportation is only a short walk: Auditorio Station is 8 minutes and Polanco Station is 12 minutes.
Languages
English, Spanish
At a glance
Hotel size
237 rooms
Arranged over 25 floors
Arriving/Leaving
Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age – 18
Check-out time is 1 PM
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Children (18 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
No cots (infant beds)
Pets
Pets allowed (dogs and cats only, 1 total, up to 20 kg per pet)*
Internet
Free WiFi in public areas
Parking
On-site valet parking (MXN 90 per night)
Wheelchair-accessible parking and van parking on site
Other information
Designated smoking areas
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:30 AM–11:30 AM
2 restaurants
Bar/lounge
24-hour room service
Travelling with children
Children stay for free (see details)
Working away
Business centre
9 meeting rooms
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Bike hire
Facilities
1 building/tower
Built in 2003
Safe-deposit box at front desk
Garden
Terrace
Health club
Full-service spa
Hot tub
Sauna
Massage/treatment rooms
Steam room
Vegan dining options
Vegetarian dining options
At least 80% of lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic coffee stirrers
No plastic drinking straws
Banquet hall
Accessibility
Lift
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible concierge desk
Wheelchair-accessible van parking
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible fitness centre
Wheelchair-accessible business centre
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Visual alarms in hallways
Closed-captioned TV
Lowered plug sockets in bathroom
Lowered locks/deadbolt
Grab bar near toilet
Transfer shower
Lever door handles
Well-lit path to entrance
Step-free path to entrance
Room amenities
Be entertained
30-inch TV
Satellite TV channels
Home comfort
Air conditioning (climate-controlled)
Minibar
Coffee/tea maker
Dressing gowns
Iron/ironing board
Sleep well
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillow-top mattress
Freshen up
Private bathroom
Designer toiletries
Hairdryer
Towels
Stay connected
Desk
WiFi
Phone
More
Daily housekeeping
In-room safe
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Special features
Spa
The on-site spa has 4 treatment rooms, including rooms for couples. Services include facials, body scrubs and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Dining
Living Room Bar – This cocktail bar specialises in Mexican cuisine.
Awards and affiliations
Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately MXN 640 for adults and MXN 260 for children
Late checkout can be arranged for an extra charge (subject to availability)
Pets
Pets are allowed for an extra charge of MXN 550 per pet, per stay, plus a one-off cleaning fee of MXN 1350
Parking
Valet parking costs MXN 90 per night
Pool, spa, & gym (if applicable)
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property uses solar energy.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Also known as
Mexico City W
W Hotel Mexico City
W Mexico City
w Hotels Mexico City
w Mexico City Hotel Mexico City
Hotel W Mexico City
W Mexico City Hotel
W Mexico City Mexico City
W Mexico City Hotel Mexico City
Frequently asked questions
Does W Mexico City offer free cancellation for a full refund?
Yes, W Mexico City does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at W Mexico City?
Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 20 kg per pet. There's a charge of MXN 550 per pet, per stay.
Is parking offered on site at W Mexico City?
Yes. Valet parking costs MXN 90 per night.
What are the check-in and check-out times at W Mexico City?
Check-in start time: 3 PM; check-in end time: midnight. Check-out time is 1 PM. Late check-out is available for a charge (subject to availability). Contactless social distancing is available.
What is there to do at W Mexico City and nearby?
Have fun during the warmer months with activities such as cycling. Indulge in a treatment at the spa and soothe your senses in the hot tub. W Mexico City also has a sauna and a steam room, as well as a garden.
Are there restaurants at or near W Mexico City?
Yes, there are 2 on-site restaurants, featuring Mexican cuisine.
What's the area around W Mexico City like?
W Mexico City is a short 8-minute walk from Auditorio Station and 4 minutes' walk from Paseo de la Reforma. Travellers love the hotel's prime location.
W Mexico City Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.2/10
Staff & service
9.0/10
Amenities
9.0/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
6/10 Good
8 Dec 2024
rudy
rudy, 7-night trip
Verified Hotels.com guest review
10/10 Exceptional
8 Nov 2024
Rosa
Rosa, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
24 Oct 2024
Jorge
Jorge, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
28 Sept 2024
Humberto
Humberto, 3-night trip
Verified Expedia guest review
8/10 Very good
29 Aug 2024
We all like Allen’s service. He is very pleasant and helpful. Very genuine. We even enjoyed the drag party which was held by the hotel.
Winnie Man-Tang
Winnie Man-Tang, 5-night family trip
Verified Expedia guest review
10/10 Exceptional
26 Aug 2024
The staff was especially great and helpful. Especially Rogelio, probably the Bell Captain. Very easy to get picked up within a couple of minutes by ride share services. The breakfast was very good, especially the espresso and variety of the spread.
We got a nice room with a view on the 12th floor and the room was also of good size and extremely well maintained.
Chitra Bhanu
Chitra Bhanu, 4-night family trip
Verified Expedia guest review
8/10 Very good
20 Aug 2024
We really appreciate the location, it's really good if you are looking for a walkable area and have many things near the hotel.
Rafael
Rafael, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
19 Aug 2024
andrew
andrew, 4-night trip
Verified Expedia guest review
10/10 Exceptional
14 Aug 2024
Excellent service!
Michaela
Michaela, 2-night business trip
Verified Expedia guest review
10/10 Exceptional
7 Aug 2024
The room is very comfortable and spacious. everyone in the hotel are very servicial and friendly. Amazing staying
Sofia
Sofia, 3-night business trip
Verified Hotels.com guest review
8/10 Very good
6 Aug 2024
Nice hotel in Polanco area
Gabriela
Gabriela, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
4 Aug 2024
Solo un comentario, en la habitación que me dieron el área del baño se integraba con la habitación. Parece que había una cortina o puerta anteriormente
Guillermo
Guillermo, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
1 Aug 2024
Amazing
Jose
Jose, 3-night trip
Verified Expedia guest review
10/10 Exceptional
23 Jul 2024
It was excellent. The staff was amazing and very responsive to my needs. And I loved the special touch of snacks, tea and coffee in the morning and evening.
Oni
Oni, 4-night trip with friends
Verified Expedia guest review
10/10 Exceptional
21 Jul 2024
Verified traveller
4-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
19 Jul 2024
Kristen
Kristen, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
9 Jul 2024
Hawar
Hawar, 4-night trip
Verified Expedia guest review
10/10 Exceptional
5 Jul 2024
Nice rooms, great service, and excellent location! 24 hour room service, and be sure to try the fish tacos. Polanco is a safe area for walking to shops and restaurants. The food in the area is amazing! Everything is a 5-15 minute walk. Or Uber for only $3 - $5.
Tyler
Tyler, 3-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
1 Jul 2024
This hotel was lively, fun, and nice. Loved the jacuzzi & spa. Would definitely stay here again if I go back to MXC.
Brandon
Brandon, 3-night trip with friends
Verified Expedia guest review
10/10 Exceptional
26 Jun 2024
The staff at this property went above and beyond to make our stay great!
Gabriel
Gabriel, 3-night trip with friends
Verified Expedia guest review
10/10 Exceptional
21 Jun 2024
jason
jason, 5-night trip
Verified Expedia guest review
10/10 Exceptional
21 Jun 2024
ok
Carlos
Carlos, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
20 Jun 2024
Angelica
Angelica, 3-night trip
Verified Expedia guest review
10/10 Exceptional
17 Jun 2024
Excellent Service
Hotel was everything we expected. Excellent customer service and great room. The location of the hotel was perfect. Walking distance from great restaurant and entertainment. Highly recommended!
Diana
Diana, 2-night trip
Verified Hotels.com guest review
4/10 Fair
15 Jun 2024
I should have listened to the reviews but the hotel is average at best. It is definitely not 5 Star quality.
The Good:
Location is good. Very walkable. But unless you're here for business or fine dining, it's probably best to stay in Roma area. A lot more to do besides eating.
In general thw staff was nice.
The Bad:
Room initially given is in a very loud section of the hotel. But is considered Elite member level which it is not.
Sheets had a very wet feel. Probably due to humidity but it didn't feel humid.
No pool so not a great place for a relaying vacation.
Had a weird encounter with an employee that entered my room and opened something that didn't belong to him. Felt like a violation of privacy. I reported to front desk upon checkout and she apologized.
Overall my stay wasn't the best. I plan to visit Mexico City again but will not stay at the W.