8/10 Very good
28 Aug 2024
Poor Reservation Experience
When I made the reservation, there was a button indicating adults and children. In the children's section, it states ages 1 to 17 years. My daughter is 13, so I reserved under that category. However, when I arrived at the reception, they told me that it was reserved for a child under 3 years old, and that if I didn’t pay, my daughter couldn’t enter. Under those conditions, it felt like a scam. It was super frustrating!
In the end, they didn’t care, and it was made clear that if I didn’t pay, my daughter wouldn’t be allowed in, so I had to pay, as they just didn’t understand reason—seemed like robots!
The internet you get for 1 hour is terrible; you can’t use anything!
The VIP beach area is very nice, and the staff are very friendly; it’s the best place to relax.
But due to this misunderstanding, I wouldn’t recommend it, since you end up paying extra.
Mauricio
Mauricio, 1-night family trip
Verified Hotels.com guest review
