The customer service was good, I had no problem with that, the elevator is too small, I thought that in New York where I live the elevators are small but this elevator in Paris holds the record, the sector where the hotel is located was terrifying, it was impossible to walk without fear at night I did not feel safe the rooms were super small. I think they need to renovate the rooms and the hotel is not worthy of an American chain. It is "well located" but the location of the hotel and its surroundings were dirty and very noisy, I chose this hotel thinking that because it is an American brand it would be decent but no, I was wrong I’ll necee come back