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DoubleTree by Hilton Hotel New York City - Chelsea

4.0 star property
Hotel with restaurant, near 5th Avenue

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for DoubleTree by Hilton Hotel New York City - Chelsea

Penthouse, 1 King Bed, Non Smoking, Balcony | View from room
Exterior
King - Empire State Building View No Smk | Hypo-allergenic bedding, in-room safe, blackout curtains
Penthouse, 1 King Bed, Non Smoking, Balcony | Hypo-allergenic bedding, in-room safe, blackout curtains
Suite, 1 King Bed, Non Smoking | View from room

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
  • Pet-friendly
  • Air conditioning
  • Non-smoking
  • Laundry facilities
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • 24-hour fitness centre
  • Room service
  • 24-hour business centre
  • Limo/town car service
  • 24-hour front desk
  • Air conditioning
  • Vending machine
  • Laundry service
  • Self-serve laundry
Feel at home
  • Children stay free
  • Fridge
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Laundry facilities
The price is £148
includes taxes & fees
26 Nov - 27 Nov

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for King - Empire State Building View No Smk

Hypo-allergenic bedding, in-room safe, blackout curtains

King - Empire State Building View No Smk

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Designer toiletries
Private bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, 1 King Bed, Non Smoking, Balcony

Penthouse, 1 King Bed, Non Smoking, Balcony | View from room

Penthouse, 1 King Bed, Non Smoking, Balcony

Highlights

Balcony
Air conditioning
Heating
Fridge
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Hypo-allergenic bedding, in-room safe, blackout curtains

Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Heating
Fridge
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Blackout curtains
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, blackout curtains

Room, 2 Double Beds, Accessible, Non Smoking

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Designer toiletries
  • Sleeps 4
  • 2 Double Beds

View all photos for 2 Double Beds Empire State Building View

Hypo-allergenic bedding, in-room safe, blackout curtains

2 Double Beds Empire State Building View

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Designer toiletries
Private bathroom
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King - Non Smoking

Hypo-allergenic bedding, in-room safe, blackout curtains

Standard King - Non Smoking

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Designer toiletries
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, blackout curtains

Room, 1 Queen Bed

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Designer toiletries
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, blackout curtains

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Designer toiletries
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard 2 Double Beds - Non Smoking

Hypo-allergenic bedding, in-room safe, blackout curtains

Standard 2 Double Beds - Non Smoking

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Designer toiletries
Private bathroom
  • Sleeps 4
  • 2 Double Beds

Similar properties

Reception

Hotel Stanford

Free breakfast
Free WiFi
Air conditioning
24/7 front desk
8.6 out of 10, Excellent, (643)
The price is £204
includes taxes & fees
15 Dec - 16 Dec
Hotel Stanford
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About the area

Map
128 West 29th Street, New York, NY, 10001

What's nearby

  • Madison Square Garden - 6 min walk - 0.5 km
  • Empire State Building - 9 min walk - 0.8 km
  • Broadway - 13 min walk - 1.2 km
  • Times Square - 13 min walk - 1.2 km
  • Grand Central Terminal - 3 min drive - 2.3 km

Getting around

  • Teterboro, NJ (TEB) - 18 min drive
  • LaGuardia Airport (LGA) - 29 min drive
  • Linden, NJ (LDJ) - 29 min drive
  • Newark Liberty Intl. Airport (EWR) - 32 min drive
  • John F. Kennedy International Airport (JFK) - 55 min drive
  • New York W 32nd St. Station - 4 min walk
  • New York 23rd St. Station - 7 min walk
  • Penn Station - 8 min walk
  • 28 St. Station (7th Av.) - 3 min walk
  • 28 St. Station (Broadway) - 4 min walk
  • 34 St. Station (Herald Square) - 6 min walk

Restaurants

  • ‪Skirt Steak - ‬2 min walk
  • ‪L'Amico - ‬2 min walk
  • ‪ICHIRAN Midtown - ‬5 min walk
  • ‪Ajisen Ramen - ‬4 min walk
  • ‪The Fleur Room - ‬3 min walk

About this property

DoubleTree by Hilton Hotel New York City - Chelsea

When you stay at DoubleTree by Hilton Hotel New York City - Chelsea, you'll be in a great location, within a short 10-minute walk of 5th Avenue and Madison Square Garden. After a workout at the 24-hour fitness centre, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Also, Empire State Building and Macy's are within a short 10-minute walk. Fellow travellers say great things about the comfortable beds and helpful staff. The property is only a short walk to public transportation: 28 St. Station (7th Av.) is 3 minutes and 28 St. Station (Broadway) is 4 minutes.

Languages

English

At a glance

Hotel size

  • 236 rooms
  • Arranged over 27 floors

Arriving/Leaving

  • Check-in start time: 4 PM; check-in end time: anytime
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • One child (17 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • Pets allowed (2 total, up to 23 kg per pet)*
  • Service animals welcome
  • Restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible van parking on site
  • Off-site parking within 0.1 mi (USD 50 per day)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 6:30 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)

What to do

  • Bike rentals nearby
  • Hiking/biking trails nearby

Working away

  • 24-hour business centre

Services

  • 24-hour front desk
  • Concierge services
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2008
  • 24-hour fitness centre

Accessibility

  • Wheelchair-accessible
  • Braille/raised signage
  • Lift
  • Lift door width (centimetres): 91
  • Wheelchair-accessible path of travel
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 76
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Closed-captioned TV
  • Phone accessibility kit
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Premium cable channels
  • Films for purchase

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Fees & policies

Refundable deposits

  • Deposit: USD 50.00 per night

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately USD 18 to 25 for adults and USD 18 to 25 for children
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pet deposit: USD 50 per stay
  • Pets are allowed for an extra charge of USD 50 per pet, per stay

Parking

  • Parking is available nearby and costs USD 50 per day (656 ft away)

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Guests can rest easy knowing that there's a first aid kit and window guards on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.

Also known as

DoubleTree Hilton Hotel New York City Chelsea
DoubleTree Hilton New York City Chelsea
DoubleTree New York City Chelsea
Hilton New York City Chelsea
DoubleTree Hilton New York City Chelsea Hotel
DoubleTree by Hilton New York City Chelsea
DoubleTree by Hilton New York City Chelsea
DoubleTree by Hilton Hotel New York City Chelsea
DoubleTree by Hilton Hotel New York City - Chelsea Hotel
DoubleTree by Hilton Hotel New York City - Chelsea New York

Frequently asked questions

Does DoubleTree by Hilton Hotel New York City - Chelsea offer free cancellation for a full refund?
Yes, DoubleTree by Hilton Hotel New York City - Chelsea does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at DoubleTree by Hilton Hotel New York City - Chelsea?
Yes, pets are welcome, with a limit of 2 total and maximum weight of 23 kg per pet. There's a charge of USD 50 per pet, per stay, and there's also a deposit of USD 50 per stay. Service animals are exempt from fees.
What are the check-in and check-out times at DoubleTree by Hilton Hotel New York City - Chelsea?
Check-in start time: 4 PM; check-in end time: anytime. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.
Is there an on-site casino at DoubleTree by Hilton Hotel New York City - Chelsea?
No, this hotel doesn't have a casino, but Resorts World Casino (22-min drive) is nearby.
What is there to do at DoubleTree by Hilton Hotel New York City - Chelsea and nearby?
Have fun with nearby activities such as cycling and hiking. DoubleTree by Hilton Hotel New York City - Chelsea also has a 24-hour fitness centre.
Are there restaurants at or near DoubleTree by Hilton Hotel New York City - Chelsea?
Yes, there's an on-site restaurant.
What's the area around DoubleTree by Hilton Hotel New York City - Chelsea like?
DoubleTree by Hilton Hotel New York City - Chelsea is in Manhattan, a short 3-minute walk from 28 St. Station (7th Av.) and 5 minutes' walk from 5th Avenue. Travellers say that the area is walkable and good for shopping.

DoubleTree by Hilton Hotel New York City - Chelsea Reviews

Reviews

7.8

Good

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Fair

Elevator blues
For the price of this hotel I was very disappointed. There was a single working elevator for 27 floors of rooms. This made coming and going extremely time consuming, which meant I spent time waiting for an elevator that should have been spent enjoying my trip. The fact that the hotel did not fix this immediately is beyond me. On top of that, the breakfast was ridiculously expensive for what amounts to standard cheap hotel food that is often free many places. There was also no hot water the night we stayed so nobody in my family showered. The one positive was they had someone I could complain to via text and he was pretty responsive.
Brian, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Problems
Only 2 elevators and one was broken. Takes 30 minutes to be able to get in the elevator unless you want to take a 40lbs bag down/up 14 flights of stairs.
Kevin, 3-night trip
Verified Hotels.com guest review

4/10 Fair

Nicholas, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Worst hotel stay
One of the 2 elevators did not work. Long wait times to go to the room a d back down. Had to use stairs (7 floors). You could hear all the loud noise at 4am to about 5 am and everyone in the hallway as if the door was open. All they did was give me late check out. We shouldve been given some kind of credit. We pay so much for the hotel and not be able to relax sleep in or even take the elevator. That is ridiculous.
guadalupe, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Karine, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

8/10 Very good

2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Heidi, 3-night trip
Verified Hotels.com guest review

2/10 Poor

Lori, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Bhupesh, 1-night trip
Verified Hotels.com guest review

6/10 Good

Go with another hotel but amazing view
I recently stayed at a hotel in New York, and while there were some redeeming qualities, overall my experience was quite disappointing. ## Location The location of the hotel was excellent. It was conveniently situated near various attractions, making it easy to explore the city. ## Cleanliness The rooms were clean and well-maintained, which is always a plus when traveling. ## Lifts However, the issues with the lifts significantly impacted our stay. The hotel only had two lifts, and unfortunately, one was out of service for the entire stay (5 days). The second lift also stopped working on our first day, forcing us to climb 19 floors multiple times. For anyone with accessibility needs, I would strongly advise against staying here. ## Staff The staff was decent but did not meet the standard I expected, especially compared to other hotels like Doubletree. Their service felt lackluster and unremarkable. ## Overall Impression The only highlights of our stay were the stunning view from our room and the prime location. Unfortunately, these positives weren't enough to outweigh the inconveniences we faced. If I were to return to New York, I would not choose this hotel again, nor would I recommend it to others.
5-night trip
Verified Hotels.com guest review

6/10 Good

The two lifts are very slow and then one broke…. Not fixed for at least 3 days
5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Dvon, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Daniela, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

mahmud, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

SUKHONTHIP, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

michael, 11-night business trip
Verified Hotels.com guest review

4/10 Fair

Jaime, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Jamie, 3-night trip
Verified Hotels.com guest review

6/10 Good

SUK, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Erin, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Margaret, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Elevators constantly broke down while I was there. Extremely inconvenient for guests.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Timothy, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

Tight fits, thin walls and broken elevators
First off, I love the location of this hotel. Very convenient to Times & Herald square without the same level of crazy crowds. Penn station and several subway lines are all within a block or two of the hotel making it extremely easy to get around the city. You cannot go wrong if location and ease of travel is a feature you're seeking out. The bad. The elevators went down partway through my stay. The remaining days of my stay only one elevator was working making it painfully long to wait for an elevator, most times I took the stairs going down after. A 27 floor hotel, this is a big concern. Walls were a little thin, and the neighbor nextdoor had the tv turned up a few times. Not enough to complain, but noticeable. The layout of the bathroom was interesting and a tight fit. I get this is Manhattan and hotel rooms tend to be small. The main problem I saw was the hand towel holder was next to the electrical switch/outlets, and hanging so that hand-towels ended up in the sink and under the faucet. In the attached picture you can see what I mean. I realize the bathroom size means a smaller vanity, but simply putting the hand towel holder on the other side of the mirror where the lotion was hung up and moving the lotion next to the switch and above the faucet would have fixed this. The next to last day I was there the towel holder also came loose from the wall and was hanging by the screw. Except for thin walls, these issues were all fixable.
Zachary, 3-night trip
Verified Hotels.com guest review

General property information

Breakfast
Available
Parking
Available
Reasons to Book
Property Cleanliness & Room Cleanliness
Check-In Time
4:00 PM