2/10 Poor
29 May 2022
Do not stay here
We arrived about 7pm to be told we had no room even though I had a confirmation of the booking. Was repeatedly hung up on and my calls also ignored. They also ignored hotels.com when they called to also help. Veliko was very busy and we would've been without a room for the night had a local old lady not overheard our problems and offered to help us find a bed for the night - thankfully she spoke English! Do not recommend as this is totally unacceptable service and very worrying for people unfamiliar with the area and not speaking the language
Erin
Erin, 1-night trip
Verified Hotels.com guest review